Amazing company. Product was insane quality. They were loved as a gift. Staff were super helpful at helping sort out delivery issues. Extremely good quality product and level of service.
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Lees wat reviewers zeggen
Nio are great , not only are the cocktails tasty, customer is also amazing as when the PO mucked up a delivery they were on it straight away with a replacement, so every thing arrived when needed. A... Toon meer
Amazing cocktails. After receiving a couple of NIO Cocktails, as part of a bouquet delivery, I had to look them up, and I am hooked! Such a large range of cocktails, and I love that I can choose w... Toon meer
Really pleased with the service and experience of using NIO. The selection was massive! And the online shopping site easy to use. Delivery was also really quick - much better than expected. I had a sm... Toon meer
Bedrijfsgegevens
Over NIO Cocktails
Geschreven door het bedrijf
NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door.
Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration.
DISCOVER NIO
Contactgegevens
Verenigd Koninkrijk
- hello@nio-cocktails.com
- niococktails.co.uk
4,6
Uitstekend
2K reviews
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Not only are the cocktails fabulous…
Not only are the cocktails fabulous (husbands opinion, he was gifted for birthday), but as the purchaser I absolutely applaud their customer service. My first package was damaged in the post, and it was replaced immediately- by a genuinely friendly caring customer service agent. Best customer service ANYWHERE! and as I said my husband says the cocktails are spectacular. 5 stars and then some from us!
5 september 2025
Antwoord van NIO Cocktails
We're happy to hear that your husband enjoyed the cocktails! We appreciate your kind words regarding our customer service. It's great to know we could quickly resolve the issue with the damaged package. Thank you for the wonderful feedback!
Arrived Damaged no response to request to send another
My cocktail box arrived with one Negroni cocktail damaged and leaking thus ruining the whole box and stinking out my office, I immediately emailed the company and they have not responded - very disappointed this could happen and the lack of communication - In your response below you say you have not received the 2 emails I sent = so I have sent it a 3rd time - perhaps you will now respond?
23 september 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Hi Victoria,
Thank you for your feedback, and we're very sorry to hear about the condition your order arrived in, as well as the frustration caused by the delay in getting it resolved.
Just to update you, this issue has now been resolved and a replacement for the damaged cocktail box has been sent out.
We’ve checked our system thoroughly, and unfortunately, we did not receive your initial email regarding the damage. We're not sure what may have gone wrong there, but once we received your review and the order details, we were able to locate your order and take action immediately.
We sincerely apologise for the inconvenience and for the delay in resolving this for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Love their margaritas
Love their margaritas though they are a little pricey I can't help myself returning to buy more. I like that you get the rewards with some money off for the next purchase.
19 augustus 2025
Antwoord van NIO Cocktails
We're glad you enjoy our margaritas and appreciate your feedback regarding the price. We're happy to hear that you are taking advantage of our rewards program!
Antwoord van NIO Cocktails
We are happy to hear that you were pleased with our communication, updates, and delivery service. Thank you for your positive feedback!
General review This company Offer great products and a…
This company Offer great products and a fantastic delivery service , they keep you fully informed at every stage when your order has been placed, if you select from the special offers you can get some very good deals.
20 september 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
We're happy to hear that you had a fantastic experience with our products and delivery service. It's great to know you were fully informed throughout the order process and could take advantage of our special offers. Thank you for your positive feedback!
Great product customer service sucks
Update - just received an email saying that as my issue wasn't isolated they will reinstate the lost points. Glad they have done the right thing but either their bot or their customer service agents need to be more customer focused.
Received a email saying that my Reward Points were would expire next week so went to place order so as to not lose them only to find they had been removed already.
On contacting the company I was told that the date on the email was incorrect and they were removed last month but as per their policy they were not able to reinstate them.
Lovely product but terrible customer service absolutely sucks
19 september 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you for taking the time to share your feedback.
We’re really sorry for the confusion and frustration caused around the expiry of your reward points, especially given the incorrect information sent via email. You're absolutely right to expect clear and accurate communication, and we acknowledge that we fell short in this instance.
We’re glad to hear the issue has now been resolved and that your points were reinstated. We’re also reviewing our internal processes and communication tools to ensure this doesn’t happen again in the future.
We appreciate your kind words about the product, and we hope to provide a smoother experience moving forward. Should you have any further concerns, please don’t hesitate to get in touch.
Great Choice
You get such a good choice of cocktails and they arrived quickly and very well packaged. The cocktails are delicious and there is definately something for everyone
5 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed our wide selection of delicious cocktails and that they arrived quickly and were well-packaged. Thank you for your positive feedback!
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed our cocktails and swift delivery service. We appreciate your positive feedback and are glad you found great value!
Really great range of cocktails to…
Really great range of cocktails to discover and enjoy. Just received our third order since discovering Nio and looking forward to trying some we haven't had and enjoying some favourites! Prompt service and delivery. Had email update, surprisingly addressed to someone else, but had immediate response once flagged with apology. Thank you and cheers!
17 september 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
We're glad you enjoyed our cocktails and prompt delivery! We appreciate your patience regarding the email issue and are happy we could resolve it quickly. Thank you for your continued support and feedback!
Poor service
Poor service, would not recommend, cannot be contacted easily and when they do reply to emails they get your name wrong and don't do as they say they would. I asked them to change a house number for the order, they assured me they had and would resend, but did not resend until chased up again and then sent to same incorrect address. No telephone number to ring so can't speak to a person.
16 september 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you for your feedback. We’re sorry to hear that your experience didn’t go as expected and appreciate the opportunity to clarify what happened.
Your order was placed under the name "Beverly," which is why you were addressed as such in our communication. If that name was incorrect or not your preferred one, we had no way of knowing, and would have happily used your correct name if informed.
Regarding the delivery issue, the address provided at checkout was incorrect. Once the order had already been fulfilled and dispatched, we advised that address changes would need to be made directly through Evri, as we were unable to make amendments at that stage. We understand that only the first line of the address could be changed through their system, and we’re not sure whether that change was successful.
When you later let us know that the parcel hadn’t been delivered, we issued a redelivery free of charge as a gesture of goodwill, despite the original error not being on our side. Unfortunately, due to a system error, the updated address was automatically reverted back to the original one during redelivery, something we were unaware of until you contacted us again.
Once this was brought to our attention, we sincerely apologised for the mix-up and, as per your request, processed a full refund.
We do our best to resolve issues fairly and in good faith, even in situations where the error was not ours. That said, we take your feedback seriously and are reviewing this internally to avoid similar issues in the future.
You didn’t deliver in time I am now on…
You didn’t deliver in time I am now on holiday without my paid for cocktails thank you very much not
11 september 2025
Antwoord van NIO Cocktails
We're glad you and your friends love our cocktails! Thanks for letting us know; we appreciate your feedback.
Antwoord van NIO Cocktails
We're happy to hear that you had a great experience with our quick delivery and customer service. Thank you for your feedback!
Antwoord van NIO Cocktails
We're glad you love our cocktails! We appreciate your feedback regarding the delivery service and we'll take it into consideration.
A wee gift
These cocktails were bought as a gift. The three cocktails chosen were three of our favourites when we lived together. The cocktails arrived right on time and my friend quoted the espresso martini as "one of the best" she has had. She thoroughly enjoyed the negroni and margarita too.
7 september 2025
Antwoord van NIO Cocktails
We're happy to hear that the cocktails arrived on time and your friend enjoyed them, especially the espresso martini! It's great to know that our cocktails could bring back fond memories. Thank you for your positive feedback.
Fabulous
As always the cocktails are fabulous and the glasses are lovely. I think it’s a shame you use EVRI though. Would seriously consider ordering elsewhere because of that.
8 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed our cocktails and glasses! We appreciate your feedback regarding the delivery service and will consider alternatives. Thanks for your time.
I haven’t tried them but have given…
I haven’t tried them but have given them as presents to Grandchildren , who loved them
7 september 2025
Antwoord van NIO Cocktails
We're happy to hear that your grandchildren loved the presents! Thank you for sharing this positive feedback; it truly means a lot to us.
I had a fantastic experience and…
I had a fantastic experience and products are delicious.
3 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you had a fantastic experience. We appreciate you letting us know that you enjoyed our products.
Potent & tasty grown-up cocktails!
Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around).
Lovely, unusual concoctions, which are rather potent, whilst not being sickly (like some of these individually packaged cocktails).
Can’t wait for the Advent Calendar!!
13 augustus 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed the quick delivery, packaging, and unique cocktails. We appreciate your positive feedback regarding the potency without being too sweet. We're excited that you're looking forward to the Advent Calendar!
The delivery element was awful
The delivery element was awful. We love your cocktails but Evri delivering puts us off. They failed to deliver on the day expected, despite us being in all day. They did deliver next day ..to a neighbour. It’s just not the level of service you should be happy with.
10 september 2025
Antwoord van NIO Cocktails
We appreciate you sharing your delivery experience. We're sorry Evri's service was unsatisfactory and that your delivery was delayed. We'll review this to ensure our delivery service aligns with the quality of our cocktails. Thank you for your feedback.
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