Amazing company. Product was insane quality. They were loved as a gift. Staff were super helpful at helping sort out delivery issues. Extremely good quality product and level of service.
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Lees wat reviewers zeggen
Nio are great , not only are the cocktails tasty, customer is also amazing as when the PO mucked up a delivery they were on it straight away with a replacement, so every thing arrived when needed. A... Toon meer
Amazing cocktails. After receiving a couple of NIO Cocktails, as part of a bouquet delivery, I had to look them up, and I am hooked! Such a large range of cocktails, and I love that I can choose w... Toon meer
Really pleased with the service and experience of using NIO. The selection was massive! And the online shopping site easy to use. Delivery was also really quick - much better than expected. I had a sm... Toon meer
Bedrijfsgegevens
Over NIO Cocktails
Geschreven door het bedrijf
NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door.
Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration.
DISCOVER NIO
Contactgegevens
Verenigd Koninkrijk
- hello@nio-cocktails.com
- niococktails.co.uk
4,6
Uitstekend
2K reviews
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Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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NIO is my first choice when giving…
NIO is my first choice when giving presents to the people who "have everything" but delight in receiving a thoughtful gift that is both a pleasure and is delicious.
Brilliant customer service.
Simply a joy.
3 oktober 2025
Review zonder uitnodiging
A consistently top quality product
A consistently top quality product that delivers what it promises and with great innovation.
29 september 2025
No regrets
I ordered a box of cocktails to take to my daughters as a fun start to the evening, and it was! Will order again.
23 november 2024
2 out of 3 ok ish
The cocktails were great and well received. I ordered 3 sets at the same time, 2 arrived without drama and reasonably promptly, the third didn’t arrive for a further 2 weeks and the box was damaged. A shame. It’s kind of tarnished my experience and put me off any further orders.
11 december 2024
Great selection and good offer
Great selection and all your cocktails taste authentic and yummy.
28 september 2025
Truly appalling customer service
Truly appalling customer service. The boxes I ordered for two presents came unlabelled and all three had identical bar codes despite ordering different things for different recipients. Nio instructed me to open the boxes to help them work out what they had sent me, which meant breaking the seals. I explained I could not give them as presents once opened and proceeded in good faith. Now they tell me they will not replace e or refund despite the fact that I have missed both birthdays and have wasted so much time taking and sending them photos and engaging in a lengthy email correspondence (in which they profusely apologised, promised they would sort, and now say they won’t). Be warned!
1 oktober 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Hi Katie,
We're sorry to hear that you're unhappy with your experience, and we do appreciate you taking the time to share your feedback.
To clarify, your order was fulfilled correctly, and the cocktail boxes arrived in perfect condition. The items you received matched your order exactly, and no damage was reported. Our team asked for photos to verify this and responded accordingly based on what was shared.
Our cocktail boxes are intentionally designed with minimal branding to make them suitable for gifting. The stickers are made to be carefully peeled back and resealed for situations exactly like yours, where a customer may need to identify the contents without compromising presentation. We understand that in this case once peeled, you felt the boxes were no longer suitable as gifts after opening, but this was a personal decision rather than an error on our part.
As per our policy, we offered the option to return the products for a refund, with the return cost covered by the customer, which is standard practice when there is no fault with the items.
We’re genuinely sorry that this experience didn’t meet your expectations, and your feedback has been passed on to the team for review as we continue working to improve our customer experience.
Well deserved EOW treat
Great selection and always select new ones as a “Friday Night ritual test” 👍
26 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoy our selection and your Friday night ritual! Thank you for sharing your positive experience with us.
Real value for money for premium cocktails
Great reliable products….easy to order and timely delivery
26 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you find our products reliable and easy to order, and that our delivery is timely. Thank you for your positive feedback!
Easy enough purchasing experience..
It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course!
Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky Sour and Gin Gimlet. Pretty good communication via email and hey presto a few days later they’re delivered to my doorstep.
Easy to dispense in what is innovative packaging although a pair of scissors is better than trying to tear which never quite went to plan.
24 september 2025
Antwoord van NIO Cocktails
We're happy to hear that ordering was easy and delivery was prompt! We appreciate your feedback regarding the packaging; scissors are indeed helpful. We're glad you and your children enjoyed the cocktails. Thanks for your review!
We really love NIO cocktails
We really love NIO cocktails . They were delivered to our door in prefect shape and they are sophisticated cocktails that our friends love equally .
Simple to pour ( Needs Ice Only ) , they are quick and easy to enjoy !
24 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you and your friends love our sophisticated cocktails and appreciate their convenient delivery and ease of enjoyment. Thank you for sharing your positive experience!
These are definitely 'bar quality' cocktails…
These are definitely 'bar quality' cocktails; wide selection, easy to order, prompt delivery, fair price. Customer service is great too. What more could you ask for?
23 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed our wide selection, prompt delivery, and fair prices. It's great to know our cocktails are bar quality and our customer service is helpful. Thanks for your positive feedback!
Excellent cocktails
23 september 2025
Nio letterbox gift undelivered twice!
Purchased a box of cocktails as a ‘letterbox gift’ to be delivered to my nephew’s flat. Evri dumped the box on the pavement of the busy street outside the apartment block instead of putting it safely into the letterbox: unsurprisingly the parcel was not received. Nio explained that this is very unusual and I could either have my money back or they would resend. Decided to resend ensuring I clicked on the ‘letterbox delivery’ option on Evri App but the same thing happened again. This time Nio refused to help: no refund no help. So it’s been a complete waste of my time and money and my nephew is still without a gift. Very sad. I will never use this company again.
21 september 2025
Great cocktails
We were given NIO cocktails as a Christmas present last year and enjoyed them so much decided to buy some for a Christmas present this year. Prompt delivery.
21 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you enjoyed our cocktails so much last year that you decided to share them as a Christmas gift this year! We appreciate your repeat business and are glad you received prompt delivery.
Package secure with complete order and…
Package secure with complete order and the product needs no words amazing
21 september 2025
Antwoord van NIO Cocktails
We're happy to hear that your order arrived securely and complete! Thank you for the positive feedback; we appreciate you sharing your experience.
emails getting ignored.
Delivery was quick and they have a wide selection of cocktails however the customer service leaves much to be desired.
I have tried to initiate the refund process (nothing wrong with the product it is just no longer needed). They responded straight away at first however it has now been 4 days since I asked for the process to start and I have had no further contact. I have now sent 3 unanswered emails. Considering you only have a week from delivery to ask for a refund you would think they would have a better process in place. They are now just ignoring me. I would not recommend based on the customer service.
Edit - it has now been a week since I requested the refund process to start and they are still refusing to progress it, basically meaning they are refusing my refund as the only way to return the product is through them organising it. I keep getting emails saying that they will and then they do nothing. Do not use this company.
21 september 2025
Review zonder uitnodiging
Prompt delivery- gorgeous cocktails
Prompt delivery- gorgeous cocktails. Swift reply to my query . As always , good shopping experience
18 september 2025
Antwoord van NIO Cocktails
We're happy to hear that you received prompt delivery and found the cocktails gorgeous! We appreciate your kind words about our swift reply and your shopping experience.
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