Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Toon meer
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Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Toon meer
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The best spa i have been to. Spotlessly clean. Beautiful settings. Food, delicious and fresh. Complete serenity and relaxation. Staff were lovely and professional. My personal favourites were the saun... Toon meer
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Having been a regular (once or twice a year) visitor to Nirvana for 8+ years, I was left disappointed after my most recent visit (21/11). The cost of day spa package has risen, understandably,... Toon meer
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Bedrijfsgegevens
Over Nirvana Spa
Geschreven door het bedrijf
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Contactgegevens
Mole Road Sindlesham, RG41 5DJ, Wokingham, Verenigd Koninkrijk
- 0118 989 7500
- nirvanaspa.co.uk
2,8
Gemiddeld
212 reviews
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Beautiful spa but lots of waiting
Beautiful spa. Awful booking system …. Takes at least 45 minutes everytime you call. Treatments are very scarce. I booked weeks in advance and could not get any treatment over 20 minutes. Pools etc lovely. What was frustrating was queuing…. To get in, for coffee, to change wet towels, for lunch. There was very few staff.
17 februari 2023
Review zonder uitnodiging
Antwoord van Nirvana Spa
Thank you for taking the time to share your feedback, we are delighted you love the spa but we apologise that our booking system detracted from your experience. We're sorry that it took longer than we would like for you to get through to our phone lines and apologise for any inconvenience this caused you. We've recently introduced a telephony system to manage calls which allows customers to to receive a call back from the team. We're pleased that this is improving the customer experience and we will continue to monitor this. You can also use our online portal to check availability and book directly.
We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. If you would like to discuss your feedback in more details, please contact our Operations Director danny.crossland@nirvanaspa.co.uk. We hope to welcome you back to the spa again soon.
The best spa around
The best spa around, the flotation experience is amazing and the buffet food was spot on and plentiful!
27 februari 2023
Antwoord van Nirvana Spa
Thank you for your review, we are delighted you enjoy your spa visits and in particular the floatation treatment. We hope to welcome you back to the spa again soon.
A beautiful spa but terrible booking…
A beautiful spa but terrible booking system. Why can’t we book vouchers online!!!! Don’t buy your a gift voucher as the recipient will struggle to book it!
27 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to share your feedback, we are pleased you enjoy our spa facilities. We apologise that you could not book online using your vouchers and we are sorry for the inconvenience tis caused. We are very pleased to confirm that we are developing this functionality and we hope that you will be able to booking using vouchers very soon.
To keep up with the latest developments including the development of our online portal, please sign up to receive our newsletters, nirvanaspa.co.uk/#signup we hope to welcome you back to the spa again.
Great Spa , awful booking system
The Spa is amazing 5 stars , excellent facilities and food , only negative was the showers in the changing room they were Luke warm and weak so we went back to our hotel and had a shower .
The booking system however is a nightmare 1 star . We didn't get a confirmation email after booking over the phone 40 mins, and trying to get though to check all was ok was a 55 mins wait !
Customer service and booking system really needs looking at .
27 februari 2023
Antwoord van Nirvana Spa
Hi Karen, thank you for taking the time to leave us feedback, we're delighted to hear you enjoyed our spa facilities and restaurant. We're sorry that it took longer than we would like for you to get through to our phone lines and apologise for any inconvenience this caused you. We've recently introduced a telephony system to manage calls which allows customers to to receive a call back from the team and are pleased that this is improving the customer experience. We will continue to monitor this. I will also pass on your feedback to our management team for their review.
Great surroundings
Great surroundings, lots to do.
The only negatives were we were not advised to book a table for lunch and the changing rooms were cold.
27 februari 2023
Antwoord van Nirvana Spa
Hi Lisa, thank you for taking the time to share your feedback. We're delighted you enjoyed our facilities but are sorry that you weren't advised to book a dining slot as part of your spa day. We will review the wording on our online portal to ensure that it is clear to all customers. I have passed your feedback regarding our changing rooms to our management team. We hope to welcome you back to the spa again soon.
Great birthday gift! Felt like we were on holiday
Amazing, relaxing, luxurious, welcoming, lovely staff and delicious food.
27 februari 2023
Antwoord van Nirvana Spa
Thank you for your lovely review, we are delighted you enjoyed a relaxing spa visit. We hope to welcome you back to the spa again soon.
Amazing spa
Amazing spa. So tranquil. Yes I had to wait a good while on hold to book but it doesn't take away from how lovely the spa and staff are. Would love the spa 3 membership but it's been stopped due to over subscription apparently. Will still come back though.
27 februari 2023
Antwoord van Nirvana Spa
Thank you for your feedback, we are delighted that you enjoy relaxing visits to Nirvana Spa. We believe our new online portal and call back telephony system will ensure a better booking experience. We hope to offer places on our Spa 3 membership as they become available and we would advise checking the website regularly. We look forward to welcoming you to the spa again soon.
I have to say that this is the ultimate…
I have to say that this is the ultimate in spa experience, an absolute must to try.
Food is exceptional and plentiful.
All staff are helpful and friendly without being familiar.
Can’t wait to return. I need a loyalty card or a free day lol 😂
27 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave lovely feedback which I will pass onto the team. We are delighted that you enjoyed your spa visit and in particular your dining experience. We hope to welcome you back to the spa again soon.
A lovely relaxing day
A lovely relaxing day, staff polite and helpful. Facilities great.
27 februari 2023
Antwoord van Nirvana Spa
Thank you for your lovely feedback, we are delighted your enjoyed your spa visit and hope to welcome you back to the spa again soon.
Such a beautiful spa with incredible staff!
Such a beautiful spa, everyone we encountered were helpful, Operations Manager Adam even went the extra distance to find out the reason for our visit and Wished a Happy Birthday. Facilities were well kept and in great condition. Food and lunch service was better than a previous experience and very enjoyable. A fantastic celebration and we cannot wait to return!
27 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to share your lovely feedback, we are delighted you enjoyed your birthday at the spa. I have passed your kind comments onto Adam. We look forward to welcoming you again soon.
Long queues
The spa was lovely as always, but I have been twice recently and the queues at reception have been very long on the two times I have been in the past month. The first time we had to wait almost 20 minutes.
27 februari 2023
Antwoord van Nirvana Spa
Thank you for your review, we are pleased that you enjoy your spa visits. We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. If you would like to discuss your feedback in more details, please contact our Operations Director danny.crossland@nirvanaspa.co.uk. We hope to welcome you back to the spa again soon.
Amazing!!the best spa in UK
26 februari 2023
Antwoord van Nirvana Spa
Thank you, we are delighted you love Nirvana Spa, we hope to welcome you again soon.
Lovely Sunday Evening to celebrate a…
Lovely Sunday Evening to celebrate a birthday.
Wonderful place and will definitely visit again- I think all of our friends and I will now be celebrating our birthdays with a visit!
26 februari 2023
Antwoord van Nirvana Spa
Thank you for your lovely feedback, we are delighted you enjoyed your birthday spa visit and we look forward to welcoming you for more celebrations.
Very relaxing experience.
Very relaxing experience.
The staff were all very helpful at reception, during my dinner in the restaurant and in the Flotation room.
The 2 course meal I had was very good too.
26 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback we are delighted you enjoyed your visit and in particular your floatation treatment and meal. I will pass your feedback to the team. We hope to welcome you to the spa again soon.
My fourth and probably final visit for…
My fourth and probably final visit for a while.
The water of the pools very very cold this time. Food quality not as good. I actually had a tummy ache after, the pesto they had in the hot food counter was so garlicky it burnt my mouth off (hence the tummy ache) Not to mention the increasing price of a slice of cake! Then a service charge to pay on your way out which you are not made aware of when making a booking. What used to be a luxury treat is no longer becoming luxury.
26 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to share your feedback, I am sorry that you were disappointed by your recent visit to Nirvana Spa. I have checked pool temperatures on the day of your visit, I can see that the Colosseum pool was within our accepted parameters but at the lower end and I have passed your feedback to our maintenance team. I am sorry that your meal was not to your taste. If you would like to discuss your feedback in more detail please contact Danny.crossland@nirvanaspa.co.uk
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback, we are delighted that you enjoyed all the spa facilities. We hope to welcome you again soon.
We had a fabulous time at the Nirvana…
We had a fabulous time at the Nirvana Spa! My only Critique is that every time I have been there are huge queues to check in and to check out! And not enough staff to show you around on your first visit!!
We all also commented on the receptionist asking us all individually if we wanted to leave a tip when we checked out as a group
But as I said we had a fabulous girly time.
26 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback - we are delighted that you enjoyed your girls day. We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. We hope to welcome you back to the spa again soon.
We had a lovely day
We had a lovely day. The facilities were lovely and the lunch was fab.
Only negatives were that there needed to be more ladies loos and I do feel the day is overpriced.
26 februari 2023
Antwoord van Nirvana Spa
Thank you for taking the time to share your feedback, we are pleased you enjoyed your day and in particular the lunch. We have noted your comments regarding the ladies toilets and this will be fed back to our Operations Director. We hope to welcome you back to the spa again soon.
Beautiful surroundings
Always a lovely experience with relaxing treatments. Try to visit at least 3 times a year.
5 september 2022
Review zonder uitnodiging
Antwoord van Nirvana Spa
Thank you for taking the time to share your lovely feedback, we look forward to welcoming you to the spa again soon.
Not worth the money! Avoid!
We went for a day spa at the weekend. I have been a few times before and had been blown away about how great this place was….not this time though!
The temperatures of all of the pools have been significantly turned down (I assume due to energy costs) and the Roman pool was actually freezing cold! Yet the cost for a full day spa on a Sunday still stands at £214 a person! The lunch that is included in the day spa package had also clearly been the victim of a cost saving exercise! Both the starter and main appeared on tiny side plates, the portions were absolutely tiny, whereas just 3 months before they had been very generous. Again, the rate is still the same! The snacks on the other hand had had a price hike, £4.25 for a tiny slither of cake!!! I nearly died! The staff weren’t particularly helpful, just seemed to be on a mission to get through the day, everyone looked very unhappy about having to cater for the customers. There were not enough sun loungers as many customers decided it was fair game to put a towel on there to reserve them whilst they went for lunch…this is not the cheap resort in Tenerife?! Overall I was extremely disappointed by the whole experience and will not be returning to the spa
29 januari 2023
Review zonder uitnodiging
Antwoord van Nirvana Spa
Hi Frances thank you for taking the time to share your feedback. We are sorry that you didn't enjoy your spa visit. We take all feedback seriously and your comments have been passed to the department managers. I would like to reassure you that there has been no decision to reduce pool temperatures or portion sizes.
In our spa restaurant we strive to offer dishes to suit all tastes and appetites from pizzas to burgers and our popular salad bar.
If you would like to provide the date of your visit, we can verify the pool temperatures to check for any issues. If you would like to discuss your feedback further please do not hesitate to contact our Operations Director Danny via email: danny.crossland@nirvanaspa.co.uk
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