Nissan Canada Reviews 98

I wish I could give them negative ratings.
I recently had a very frustrating experience at North Vancouver Nissan dealership trying to get my car serviced, which is still under its one-year warranty.

My car's steering wheel has been off-center for quite a while, and this was actually the second time I brought it in for this issue.

Their 'professional opinion' this time was that this amount of being off-center is 'absolutely normal!!!!'

They have zero customer service.
From the moment I arrived, I felt pressured into potentially paying for diagnostic fees without any clear guarantee that the issue would actually be fixed.
To make matters worse, I was told I could have been charged a fee just for a basic test drive, though they CONDESCENDINGLY told me they waived it 'this time.'
The whole process felt needlessly difficult and dismissive.

This experience has completely turned me off from the brand. At the very first opportunity I get, I will be getting rid of this car. I will never buy another Nissan and will be taking my business elsewhere from now on.

My 2025 nissan rogue died while driving on a hwy at a speed of 120kms. I was barely able to save me and family's life due to sudden loss of power. Long story short the vehicle was towed to the dealership and after 7 days they informed me that engine had seized due to technical fault. I have been calling dealership and Nissan Canada everyday for a loaber or a rental but they keep saying the matter has been escalated. Dealer Centennial Pkway hamilton says they are waiting for approval and Nissan canada says it is the dealer who has to decide. I have lost total trust in this company and they are selling a piece of junk to unsuspecting customers. The callous attitude of customer service reps smacks of arrogance and insensitivity. PLEASE NEVER EVER THINK OF BUYING THIS BRAND. STAY AWAY

Titre : Pratiques illégales et destruction de dossier de crédit après perte totale (À ÉVITER)Je tiens à dénoncer publiquement les pratiques inacceptables et illégales des Services Financiers Nissan Canada.

Mon Nissan Rogue 2024 en location a subi une perte totale il y a plus de 7 mois.

Mon assureur, Desjardins Assurance, a intégralement réglé le sinistre et versé les fonds requis.

En vertu de la Loi sur la protection du consommateur du Québec et de la clause d'exonération des pertes (GAP) incluse à mon contrat, mon solde doit être ramené à 0 $.

Pourtant, Nissan Canada maintient illégalement mon compte actif et a envoyé des inscriptions négatives erronées à mon dossier de crédit (Équifax et TransUnion) à TROIS reprises.

Ils détruisent ma réputation financière pour une dette inexistante qui a été réglée part mon assureur.

Une mise en demeure officielle leur a été transmise, et des plaintes formelles sont déposées à l'Office de la protection du consommateur (OPC) ainsi qu'à l'Autorité des marchés financiers (AMF).

Prochaine étape : la Cour des petites créances pour atteinte illicite à ma réputation.

Si vous envisagez de louer ou d'acheter chez Nissan, sachez qu'en cas de pépin, leur gestion administrative est un cauchemar absolu. À bon entendeur.

Unfortunately, there is no zero. DO NOT BUY A NISSAN!! Not even three years in and rust has developed and is spreading on my Kucks. Nissan Canada would not help nor would the store manager in Burlington. Manager tried to pin it on stone chips and moisture. A true salesman offering repair at my expense and ready to rip you off at any cost. A one time courtesy denied by Nissan phone rep who ironically kept apologizing! They would not even provide a $20.00 touch-up pen. No accountability or ownership. Poor service initially from sales associate. Nissan, coach your employees and do better. I hope this deters a few from purchasing your low end cars that rust within a few years!

I leased a 2026 Nissan Kicks S fwd in December 2025.
In middle of March 2026 I noticed a crack in the lower driver side of my windshield thinking probably a rock chip..So went to a glass shop they checked it and told me it was a pressure crack not from a rock..Then went to the dealership were I leased it (Northside Nissan Edmonton) they checked it and confirmed it was a pressure crack..Took pictures and started a work order for a warranty claim..So far its been about 10 weeks and only had communication twice from the dealership only because I messaged them several times..Finally got tired of the dealership and contacted Nissan Canada customer service but only got the same run around they told me on May 28th 2026 would contact me WITHIN 5 business days we’ll here we are 6 business days later on 3rd June 2026 and no communication from Nissan Canada customer service either..So much for great customer service

Was having problems with my 2022 Frontier due to transmission issues
This is a know issue with the Frontier and Nissan know this but will not do anything about it
Took the truck to Plaza Nissan and they flushed and changes a parking brake pawl .
This was just the start of the issues with the transmission. Once it heats up it won't go into drive or reverse
This dealership wants 22k for a new transmission , then suggests I buy a new truck instead.
Took it further to Nissan Canada and they also won't help . While thing s smells of a money grab.
This is my 3 Frontier over the years and I won't buy Nissan again. Nissan has no loyalty at all.
Stay away from their products , they stand by nothing

Today I leased a 2026 Nissan Rogue S from Nissan Midway, and I had an excellent experience from start to finish.

A special thank you to Mark, the Brand Ambassador, for being friendly, professional, and very knowledgeable throughout the entire process. He took the time to explain everything clearly and made me feel comfortable without any pressure.

I would also like to highly appreciate Adam, the Financial Services Manager, for his outstanding support and professionalism. He handled all the financial details smoothly, answered all my questions patiently, and made the leasing process simple and stress-free.

The entire team at Nissan Midway provided excellent customer service, and I truly felt valued as a customer. I am very happy with my new 2026 Nissan Rogue and would highly recommend this dealership to anyone looking for a new vehicle.

Thank you again to Adam, Mark, and the whole Nissan Midway team for the wonderful experience!

2015 Nissan Micra "Worst car and Customer service ever."
Trying to find parts for this car is impossible. They force you to go to the dealer so they can charge you outrageous prices on this worthless car. We will NEVER buy a Nissan again and will continue to post NEGATIVE and DISAPPOINTMENT reviews wherever we go. From the first day we bought it. Picked it up after closing, pitch dark and he went to get it when we got there, parked it so we could add the plates. He parked it in a place where no light hit the rear Passenger side, and he kept us on the driver's side. Took it home, 11km as I followed my wife. Went out in the morning to see the paint was gone on the top of the rear bumper. Called. He continued to blame my wife when the damage was from a bigger truck. After a while, he said he would have it fixed if we gave him a Great review. They fixed it, 6 months later the paint was gone so they really didn't fix it. He also never got that great review, quite the opposite. Nissan did nothing to correct it, just told us the guy quit and left it at that. This Company has been a nightmare from Day one.

We have a 2017 Murano with 52300 kms. We had the CVT fluid and filter serviced yesterday and although the fluid color and smell was normal ALL internal magnets had metal debris attached.
Our tech indicated this was a bit of a concern to him but NISSAN has no recourse for us as all warranty timed out!
If NISSAN wants to keep customers they must do better. My wife is the only driver and being in her 60’s, there is no abuse between our home and the golf course.
NISSAN has been aware of their CVT issues for a decade and still this crap is sold to the public!

Very poor custner service and very bad sevice i will never joing nisan canada finance

1. The complainant leased a 2024 Nissan Rogue from Hull Nissan (Gatineau, QC) and has experienced persistent mechanical and service issues since the beginning of the lease.
2. During the test drive, the vehicle’s transmission malfunctioned on a highway; despite assurances that a full inspection would be completed before delivery, problems continued afterward.
3. The transmission has shown ongoing inconsistent behavior, raising concerns that the vehicle was not properly inspected prior to lease delivery.
4. Before the mandatory 8,000 km inspection, a check engine warning appeared; the dealership charged $160.91 to correct an improperly seated oil cap, which should have been addressed as part of the inspection.
5. The service manager indicated the issue would not have been addressed had it not been reported, raising concerns about improper service practices and liability shifting.
6. Both key fobs have experienced repeated and abnormal battery failures, sometimes shortly after replacement or dealership handling.
7. At the 16,000 km inspection, reported issues were declared resolved; however, the key fob battery failed again shortly afterward, and the vehicle was returned in an unclean condition.
8. When these concerns were raised, the service manager allegedly responded in an aggressive and intimidating manner, in the presence of a minor.
9. Dealership management promised escalation to Nissan Canada, discussed possible loan vehicle arrangements, and suggested replacement might be considered, but these commitments were not fulfilled.
10. Nissan Canada ultimately denied warranty coverage for the key fob, a decision the complainant disputes as inconsistent with manufacturer warranty terms and Quebec consumer protection laws.

In 2020, I purchased a brand-new Nissan Rogue from a dealership. On Dec 16th my daughter and I were involved in a major accident after being struck by teenagers who were speeding.
As a result of the collision, I suffered severe whiplash, and my daughter sustained a 20% spinal compression fracture. Despite the seriousness of the impact, neither the front nor side airbags deployed, which I firmly believe could have significantly reduced the injuries we sustained.
I contacted Nissan to inquire why the airbags failed to deploy. Nissan sent technicians to inspect the vehicle at the towing facility and later informed me that the airbags only deploy when a vehicle is struck in a “specific manner,” and that this accident allegedly did not meet their deployment criteria.
This explanation was deeply concerning to me. My concern was reinforced when my son was involved in a much smaller accident the previous year. His vehicle, a Hyundai, was struck from the side, and the side airbag deployed immediately, even though the collision was far less severe and he suffered no injuries .
Given the seriousness of our injuries and my loss of confidence in the safety system, I requested that Nissan offer a goodwill discount on a new vehicle to help restore my trust in the brand. I never received a response.
As a result, I will not be purchasing Nissan vehicles again. I feel the company did not stand behind its product or adequately address a legitimate safety concern involving a family and injured children.
I am sharing photos of both vehicles to show the extent of the damage and to raise awareness, so others do not have to suffer injuries like we did due to what I believe to be a defective or inadequately designed airbag system.

the customer service dept really sucks. I' ve been on the phone with customer care for 45 min. I just want a receipt saying my account has been paid in full and is closed.They had the time to mail me a letter asking for left over amount from last year. But they dont send me a letter saying my account is paid in full. I want confirmation because you dont know they will come up with next

PART 1

I am writing to formally file a complaint regarding a long-standing and unresolved issue with my Nissan Rogue, which I leased in October 2014.

Since the very beginning of my lease, I have experienced continuous and serious problems with the front display / infotainment system. These issues have significantly affected the safety, usability, and overall driving experience of the vehicle.

The problems include, but are not limited to:

- The front display suddenly shutting down completely

- The audio system randomly losing sound, or alternatively becoming extremely loud with no ability to lower the volume

- The navigation system freezing while driving and becoming completely unusable

- Bluetooth and phone connectivity failures, including: - Calls not connecting at all - Calls disconnecting in the middle of conversations - The system completely dropping the call and exiting the interface - Frequent inability to connect my phone to the system

Due to these persistent failures, I am often forced to use my phones own speaker instead of the vehicles hands-free system, which raises safety concerns and defeats the purpose of having this feature.

From the moment these issues appeared, I repeatedly contacted and visited the dealershipboth informally and through scheduled service appointments. Each time, I was told that no issue could be found. Despite my ongoing complaints, no effective action was taken for a very long time.

Only approximately one and a half months ago, after extreme frustration on my part, the dealership finally agreed to open a formal case and forward it to another department. As of today, January 29, the issue has still not been fully resolved.

I was even asked to bring the vehicle in again simply to check the serial number.

Now, after approximately one year and three months of repeated complaints, Nissan has finally agreed to replace the front display unit because it is no longer functioning. However, it is my firm belief that this unit was defective from the beginning, and I have been paying lease payments for over a year on a vehicle that caused continuous stress, inconvenience, and disruption.

I am extremely disappointed that it took more than a year for this issue to be acknowledged, during which time I continued paying for a vehicle that did not function as advertised. I have been Nissan customer for more than 10 years and this was my 3rd Nissan, however this will be the last.

At this point, I would like to know:

- Who I can speak with directly regarding this matter

- What solution or compensation Nissan Canada can offer for the one year and three months during which I paid for a vehicle with a known and unresolved defect.

I am seeking a fair and reasonable resolution. I hope someone from Nissan Canada will contact me so this matter can finally be addressed properly.

Part 2:

Today on Feb 17th, 2026, I received a call from Nissan manufacture department after almost 1.5 years from the time I leased this car, all they had to say was they are sorry for any inconvenience and somehow they are really proud of themselves that finally they replaced the display unit after all these time, and they can not offer anything else as they can not find any complaint on behalf of me regarding this issue in their system.

All they have is that I raise a concern in December 2025, and they fixed it as soon as the dealership open the file. Selling DEFECTED PRODUCT TO A CUSTOMER IS FRAUD.
Don't buy Nissan.

We were excited to buy a Nissan. Started with a brand Pathfinder in 2015 the transmission was done 2 payments shy of it being paid off. I had decided that I didn't want another Nissan, however we were talked into another one with the pitch that they had revamped their transmissions and they were much better.

So we bought a brand new 2021 Rouge platinum. Then in 2023 and yet another transmission gone! We could not trade it in and were forced to pay 10k to have a new transmission that was not even installed well all the screws that hold it in place were very loose and we had to take it to another dealership who were surprised at the shotty work.
That brings us to today Feb 9 2026. It's not the transmission this time but the engine that we need a new one because the one currently in has seized! Looking at another 6k maybe more. It had regular oil changes and upkeep!

Save yourself the pain and trouble and go elsewhere! They look great but are nothing but crap on the inside!

Dear Nissan Canada Customer Relations,

I am writing to formally file a complaint regarding a long-standing and unresolved issue with my Nissan Rogue, which I leased in October 2014.

Since the very beginning of my lease, I have experienced continuous and serious problems with the front display / infotainment system. These issues have significantly affected the safety, usability, and overall driving experience of the vehicle. The problems include, but are not limited to:

- The front display suddenly shutting down completely
- The audio system randomly losing sound, or alternatively becoming extremely loud with no ability to lower the volume
- The navigation system freezing while driving and becoming completely unusable
- Bluetooth and phone connectivity failures, including:
- Calls not connecting at all
- Calls disconnecting in the middle of conversations
- The system completely dropping the call and exiting the interface
- Frequent inability to connect my phone to the system

Due to these persistent failures, I am often forced to use my phone’s own speaker instead of the vehicle’s hands-free system, which raises safety concerns and defeats the purpose of having this feature.

From the moment these issues appeared, I repeatedly contacted and visited the dealership—both informally and through scheduled service appointments. Each time, I was told that no issue could be found. Despite my ongoing complaints, no effective action was taken for a very long time.

Only approximately one and a half months ago, after extreme frustration on my part, the dealership finally agreed to open a formal case and forward it to another department. As of today, January 29, the issue has still not been fully resolved. I was even asked to bring the vehicle in again simply to check the serial number.

Now, after approximately one year and three months of repeated complaints, Nissan has finally agreed to replace the front display unit because it is no longer functioning. However, it is my firm belief that this unit was defective from the beginning, and I have been paying lease payments for over a year on a vehicle that caused continuous stress, inconvenience, and disruption.

I am extremely disappointed that it took more than a year for this issue to be acknowledged, during which time I continued paying for a vehicle that did not function as advertised. I have been Nissan customer for more than 10 years and this was my 3rd Nissan, however this will be the last.

At this point, I would like to know:
- Who I can speak with directly regarding this matter
- What solution or compensation Nissan Canada can offer for the one year and three months during which I paid for a vehicle with a known and unresolved defect.

I am seeking a fair and reasonable resolution. I hope someone from Nissan Canada will contact me so this matter can finally be addressed properly.

Thank you for your time and attention. I look forward to your response.

We called to book an appointment with our local Nissan dealership to review a problem with our steering column, we did this at 59,000 km by the time we got an appointment we were at 60,500 km. After they reviewed the problems with the car, it turned out we had a $5000 repair on our hands. We contacted Nissan customer care and when they finally got back to us, they’ve declined our claim and will not be helping us even though we were only 500 km over and the problem occurred before the warranty expired. We will absolutely never be purchasing a Nissan again. The lack of empathy and help is mind blowing for multimillion dollar company to not assist in that bill considering we were only 500 km over is astronomical. So let’s just say , we will be trading in our vehicle for anything other than a Nissan.

A highly regarded Japanese Vehicle brand that should not be left behind the race. The Japanese car maker has not dissapoint their customers. I like to point out their plans on new their vehicle is going to be one of the tops in the consumer report. A company that will never dissapoint their fans. I love their newest design of the Nissan Kicks as it has been a complete revamp on the style comparing to the previous years. What an exciting vehicle to have and family loves it. I am a Professional who loves to give positive feedbacks to businesses. Nissan is on track to beat out their competitors. Great work on the Kicks. Smart business leaders knows what it takes to grow a brand.

W.

DON'T BUY NISSAN, THEY DO NOT LAST!!! I purchased a new Nissan Qashqai. I relegioulsy did my services including the CTV service as I wanted the vehicle to last. My transmission blew with under 200,000km. Since I was past my warranty Nissan will not do anything to assist. For the cost of vehicles, a person should be able to get over 200,000km of use, especially when the vehicle is taken care of serviced regularly.

UPDATED: I became a Nissan owner in 2015 and absolutely fell in love with my 2015 Rogue. It was truly one of the BEST cars I have ever owned. I bought it from Sherwood Nissan and I felt valued, looked after, and like my money was well spent. I loved it so much that in 2021 my husband and I decided to trade in the 2015 for the new model. In fact, we loved it so much, we bought TWO!

I wish I could leave ZERO stars. REGRETS! MISTAKES! AWFUL! TERRIBLE SERVICE FOLLOW UP AND ZERO ACCOUNTABILITY ENSUED.

I HATE MY ROGUE. And Sherwood Nissan took as little accountability as possible - but they sure do like to auto-spam you to encourage you to fill out the Nissan Canada surveys!

Within the first 60 days of owning my BRAND NEW ROGUE, I had to bring it in because the system malfunctioned and it turned off while driving. When I got it turned back on it wouldn't go into park. I managed to drive it Sherwood Nissan where they kept it for a day and said "we can't replicate the problem" but if it happens again, bring it back.

I brought it back a few months later with the EXACT SAME PROBLEM. They said, "after running the diagnostic, it looks like the battery is dead we've replaced it for you" and sent me on my way.

The Rogue managed to drive for the foreseeable future but by the time winter rolled around again, the EXACT SAME PROBLEM ENSUED. Again, they told me it was the battery.

Finally, just recently, last week in fact, THE EXACT SAME PROBLEM only this time, THE FOURTH TIME AFTER THE WARRANTY was over, they decided they should do a bit more due-diligence and ran a "secondary diagnostic". They opted NOT to do that any of the first three times it happened because otherwise, they might have found the real problem and had to fix it on their dime when it was STILL UNDER WARRANTY.

They kept it for 6 days, they ran their secondary diagnostic and determined it was the alternator all along! Good for them! But I am here to tell you that their secondary diagnostics are TRASH and mean ZILCH. They have no real understanding of how their cars operate and have no real concept of what actually might be wrong with a vehicle because they plug in their computer and let it tell them what's wrong. I can confirm, that the issue persists, I have a Rogue with the same system malfunction that won't start, won't drive, and is categorically useless and a Nissan dealership, that won't even meet you halfway on the repair bill.

I'd like to say that something will change but at this point, I can't even start the car and now have to shell out again, to have it towed back to a place that I can no longer trust to get told god knows that it is this time.

I'd like to say that this is just MY Rogue, but alas, it has impacted my spouses Rogue too.

I feel defeated, let down, and like I made a HUGE mistake. Sherwood Nissan cares about their bottom line, their corporate overhead, and doing as little as possible.

I can appreciate and understand that maybe a secondary diagnostic wasn't warranted the first or even second time this happened, but they didn't do it on the third time, and it wasn't until the 4th time and AFTER the warranty was over that they even thought about it.

At best, Sherwood Nissan made a mistake making sure I had a safe and reliable vehicle, but at worst, I wonder if they didn't have this same issue and it's why they kept it parked inside when I bought it.

I've all but given up hope of having a Rogue I love to drive and I've definitely lost faith in Sherwood Nissan. I regret my purchase; I wish I could take it back.

Good luck to you if you buy a Nissan, I hope your experience is better than mine.