Nissan Canada Reviews 100

DON'T BUY NISSAN, THEY DO NOT LAST!!! I purchased a new Nissan Qashqai. I relegioulsy did my services including the CTV service as I wanted the vehicle to last. My transmission blew with under 200,000km. Since I was past my warranty Nissan will not do anything to assist. For the cost of vehicles, a person should be able to get over 200,000km of use, especially when the vehicle is taken care of serviced regularly.

UPDATED: I became a Nissan owner in 2015 and absolutely fell in love with my 2015 Rogue. It was truly one of the BEST cars I have ever owned. I bought it from Sherwood Nissan and I felt valued, looked after, and like my money was well spent. I loved it so much that in 2021 my husband and I decided to trade in the 2015 for the new model. In fact, we loved it so much, we bought TWO!

I wish I could leave ZERO stars. REGRETS! MISTAKES! AWFUL! TERRIBLE SERVICE FOLLOW UP AND ZERO ACCOUNTABILITY ENSUED.

I HATE MY ROGUE. And Sherwood Nissan took as little accountability as possible - but they sure do like to auto-spam you to encourage you to fill out the Nissan Canada surveys!

Within the first 60 days of owning my BRAND NEW ROGUE, I had to bring it in because the system malfunctioned and it turned off while driving. When I got it turned back on it wouldn't go into park. I managed to drive it Sherwood Nissan where they kept it for a day and said "we can't replicate the problem" but if it happens again, bring it back.

I brought it back a few months later with the EXACT SAME PROBLEM. They said, "after running the diagnostic, it looks like the battery is dead we've replaced it for you" and sent me on my way.

The Rogue managed to drive for the foreseeable future but by the time winter rolled around again, the EXACT SAME PROBLEM ENSUED. Again, they told me it was the battery.

Finally, just recently, last week in fact, THE EXACT SAME PROBLEM only this time, THE FOURTH TIME AFTER THE WARRANTY was over, they decided they should do a bit more due-diligence and ran a "secondary diagnostic". They opted NOT to do that any of the first three times it happened because otherwise, they might have found the real problem and had to fix it on their dime when it was STILL UNDER WARRANTY.

They kept it for 6 days, they ran their secondary diagnostic and determined it was the alternator all along! Good for them! But I am here to tell you that their secondary diagnostics are TRASH and mean ZILCH. They have no real understanding of how their cars operate and have no real concept of what actually might be wrong with a vehicle because they plug in their computer and let it tell them what's wrong. I can confirm, that the issue persists, I have a Rogue with the same system malfunction that won't start, won't drive, and is categorically useless and a Nissan dealership, that won't even meet you halfway on the repair bill.

I'd like to say that something will change but at this point, I can't even start the car and now have to shell out again, to have it towed back to a place that I can no longer trust to get told god knows that it is this time.

I'd like to say that this is just MY Rogue, but alas, it has impacted my spouses Rogue too.

I feel defeated, let down, and like I made a HUGE mistake. Sherwood Nissan cares about their bottom line, their corporate overhead, and doing as little as possible.

I can appreciate and understand that maybe a secondary diagnostic wasn't warranted the first or even second time this happened, but they didn't do it on the third time, and it wasn't until the 4th time and AFTER the warranty was over that they even thought about it.

At best, Sherwood Nissan made a mistake making sure I had a safe and reliable vehicle, but at worst, I wonder if they didn't have this same issue and it's why they kept it parked inside when I bought it.

I've all but given up hope of having a Rogue I love to drive and I've definitely lost faith in Sherwood Nissan. I regret my purchase; I wish I could take it back.

Good luck to you if you buy a Nissan, I hope your experience is better than mine.

Extremely Disappointed With Southside Nissan Vancouver & Nissan Canada

I went to Southside Nissan in Vancouver to repair my AC. They “fixed” it, but the AC broke again shortly after. I went back more than four times for the same issue. Even though they didn’t charge me for the last two visits, I still spent a lot of time, fuel, and effort, and no one compensated me for that. A proper repair should not require this many visits.

I trusted the dealership because I believed Nissan dealerships have trained professional technicians who do proper work. Unfortunately, that was not the case.

After moving to Regina, SK, my AC stopped working again. Regina Nissan inspected the system and informed me that Southside Nissan used silicone to cover the AC leak, which should never be done in a professional AC repair. They fixed the issue properly, and the AC started working again.

Southside Nissan initially told me they would refund what Regina Nissan charged, and I agreed. But after that, they completely stopped replying to my emails.

I also contacted Nissan Canada Customer Service, and the experience was extremely disappointing:

Some representatives cut the call.

Some told me Nissan Canada is not responsible for dealership repairs.

They kept telling me to deal directly with the dealership, even though I went to a Nissan dealership because I expected professional service under the Nissan brand.

Later, while on vacation in Manitoba, my AC failed again during a long weekend. I had to go to a local shop (a NAPA-authorized technician) and pay over $2,000 to finally get a proper repair done.

One more concern: At one visit, Southside Nissan told me I needed to replace my brakes, but on another visit they told me the brakes were good. This inconsistency makes it very hard to trust their repair recommendations. Be careful when they recommend repairs — always get a second opinion.

After many calls, Nissan Canada said Southside Nissan would offer only a $500 credit, meaning I would have to return to the same dealership whose work caused all these problems. I refused — I want a refund for the money I spent on their faulty work, not credit.

The Nissan Canada supervisor also said they are not responsible for dealership mistakes, even though they acknowledged silicone was used, which clearly proves the repair was not done professionally.

I have been a loyal Nissan and Infiniti customer for many years, but after this experience, I am done with Nissan.

If you are considering buying a Nissan or getting service from their dealerships, please be careful. My experience with Southside Nissan Vancouver and Nissan Canada has been extremely frustrating, costly, and disappointing.

Went to dealership for a warranty repair regarding the Driver Seat heating under the purchased Extended Service Plan. The service department broke one of the seat bolts and wanted to charge an additional 4 - 6 hours full shop rate to repair the bolt (they broke) even before diagnosing the heated seat issue. All at my expense. Without a diagnosis, the Nissan Extended Plan will not cover replacement work. Also, Nissan will not cover the diagnostic costs—a large waste of money on a useless Extended Warranty Plan.

Hi my name is Mary Scott, i drive a 2021 nissan...i m having a problem with parking censer...i m told that its a T S B problem and i nee d to reprogram...it is a known problem, but no recall....i was planing on getting a new nissan next year, but if this is going to be a problem im thinking of maybe Honda or another company..... thanks mary ...709 744 2153

So I finally received my (prorated) cheque from Nissan today (Nov 25th). I was told by their executive team lead of Consumer Affairs that my cheque was cut on October 30th yet when I opened the envelop today I saw that it was dated Nov. 20th???

So be ware, in the Nissan world lying to customers is OK!

A coworker got his 10-year anniversary coat from Nissan last year. I was looking forward to mine this year, but just found out they pulled the program. For my 10th year, I get nothing.

The kicker? At my 5-year mark, I had to fight for the award wallet because I never got my 1-year cup. Their solution? They sent the 1-year cup, and then told me I had to mail the used cup back before they'd send the 5-year wallet. I'm not joking.

I would love to give them less than one star, but unfortunately, there is no choice available. See reason below:
I bought a 2025 Nissan Rogue back in January 2025 from Country Hills Nissan, Calgary, Canada. As Nissan offered a 3-year trial period to use the Nissan Connect App, and you can remotely start/stop, lock/unlock, and other features, at the time of pickup, we did find those features were out of service due to battery drainage problems reported, and they are working on it. So, the lady (Marcela Mateo, Delivery Co-Ordinator) advised us to contact Toyota Canada directly and we can't do anything. So anyway, I kept calling them for the last 7 months, and every time, the only answer I got from them until last week was that they still couldn't solve the problem and were still working on it. I thought Nissan Canada was a big company, but I found out they are useless and even couldn't solve a small problem for the last 7 months and might be more than that, as I know from January 2025, with their services and their customers screwing up, and it's very frustrating. I passed my last winter without this facility, and they have no shame and no compensation for this.
Anyway, the big surprise I found, which smoked/screwed me up, was when yesterday I was at Country Hills Nissan for my first oil change. When I spoke to the Delivery Co-Ordinator (Marcela Mateo) about this problem still existing, she told me it was resolved a long time ago and only happened with 3-4 customers, and it's resolved. That statement made me crazy as Nissan kept telling me that they were still working on it, and it means they don't know what they are doing and were lying to me for the last 7 months. I always go to Toyota, and it was the first time I bought a Nissan, but unfortunately, it was a big mistake, and I'm being punished for being their customer. I am really upset that they were lying again and again and showing no customer satisfaction and care at all. I will escalate this issue to a higher level and give suggestions to others: please go to a company you can trust and not make you a fool.
At this point, I would like them to contact me ASAP as follows:
1) Resolve this issue ASAP.
2) I must need compensation for the problem I faced.
3) I need an investigation into why customer service was lying to me.
4) Once they resolved the issue, then my trial period starts from there.
I am leaving my contact details to be contacted ASAP, and I will write down my review in all forums, so people are aware and think twice before buying Nissan products, as I am really upset from yesterday and feel regret about my decision to buy a Nissan Rogue. I had a plan to buy a Nissan Altima AWD, but not anymore.
Thanks
Arif Jamal
4038908326

I just purchased Nissan Kicks 2014 and the sales person was Filip Hellich. He cooperated with me from the beginning to the end. Also, he advised me on all matters relating to the purchase of this vehicle and service if I needed it. Filip is very polite and friendly so, you may ask him any question you have there is no problem.
Thank you.

Marian

Nothing but problems with Nissan ALL around

I bought a demo car from Nissan St. Thomas that had about 15,000 km on it. At first, things were fine. I had a couple of small issues, but they were dealt with.

Then around 35,000 km, the infotainment system started cutting out. Android Auto would disconnect randomly; maps gone, music gone, over and over. At first it was just once or twice a day. I called service several times and getting anyone on the phone was like pulling teeth. When I finally did, I got the usual “reset it, change cords, restart your phone” answers. I did all that, and it helped a little, but the problem never went away.

Now it’s worse than ever. On a 4-minute drive to work it disconnected 25 times. When I called Nissan St. Thomas, they said there’s no record of me ever bringing it in. Customer Care gave me the same useless runaround. Because service failed to log my calls, I’m the one stuck paying for hours of labor. And for some reason, Nissan won’t let me update the system myself.

This is ridiculous. I paid good money for a Nissan, and instead I’ve got a car that can’t even keep Android Auto connected, a dealership that can’t be bothered to document service calls, and a company that refuses to take responsibility. If this doesn’t get fixed, it’ll be my last Nissan.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking. Horrible, worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking.Horrible worst worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

They were very difficult to reach by phone, when I finally talked to someone she was not very helpful and did not seem to care to address my questions. Instead, she transferred me to another line who then transferred me again without assisting. When I called back I used the original menu item, someone was able to help but I felt rushed and as though they were not listening to my requests. Overall it was not a very positive experience as the representatives were apathetic. I really hope they improve their customer service and communication. By email we also could not reach someone and had to send multiple requests over a couple of weeks to get the information we needed.

Im not going to go to details. But stay away. Their transmission problems are still appearing and you get nowhere with them!

If I could give them a 0 I would- known issue on car which they sent stating extended my warranty had car in service for 15 days not looked at, escalated to Nissan HQ wrote President received disgusting form letter response stating would not fix warranty issue. Never buy a Nissan or Infiniti total scam and not reliable or responsive or honest!

Pulling funding from Pride events is a shameful unnecessary stance. Nissan should be ashamed. Why not pull funding from NASCAR or superbowl losers.

I would never recommend Nissan sentra. When I bought the car they ordered the wrong model and tried to force it on me. I bought the car during covid so it didn't get much drive time due to the lock downs. Just after 100,000 kilometers cars major computer system broke down. Just after all the warranty passed. I asked Nissan Canada is this common was given a recorded statement which showed me that this is common for this car. $2000 later at Nissan ajax where parts of my car was left open when it was returned to me. Parts still not put back on my car because of carelessness of the mechanics that worked on it. Dont spend your money where it is not respected.

Horrible customer service, I've owned five Nissan vehicles over the last 12 years and I will never buy another one again.

Hands down the worst customer service I’ve ever experienced. Lied to daily, ignored, and still no refund or release letter after full payment. Rude, unprofessional agents. I’ll never deal with Nissan again—stay far away