I ordered a mat on December 30 and was charged for my mat and received a confirmation that my order was shipped but I have never received my order. They are impossible to contact for customer support... Toon meer
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So disappointing! I purchased a Venice bed frame that included ‘free delivery’. 3 days later an email came out indicating I needed to pay for delivery fees 260 CAD +Tax. Felt like a scam! I req... Toon meer
Bedrijf heeft geantwoord
Spent £1500 on the pacific modular - it does look good on the surface, but it’s the most uncomfortable and rock hard sofa I’ve ever had. Shoddily made, cheap material, wooden frame sticks into you wh... Toon meer
Ordering was easy. The delivery was earlier then scheduled. The packaging was excellent. Once we received the couches, we turned around and shipped them to Barbados, in the same packaging, which held... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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Affordable, functional and stylish furniture at exceptional prices delivered to your home for free with easy returns. Shop now!
Contactgegevens
Verenigd Koninkrijk
- support@noahome.com
- noahome.com
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712 reviews
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Noa Singapore is one of the worst…
Noa Singapore is one of the worst online brand in my years of purchasing items online.
Purchase of Mattress, Bed frame, quilt covers etc
- The price is competitive at the first instance. I bought my mattress for about 600 sgd and the bed frame for another 800 sgd. As usual, customer service made contact after purchase on delivery
ABSURB installation fee
- It was mentioned that i paid 50sgd for installation and Customer service reminded me that it would only be for mattress installation. I was a bit confused and asked which part of mattress required "installation". To which, they did not reply.
They were however quick to mention that for bed frame installation, it would cost me 250 sgd to get it installed. Bear in mind that is like 25% of the cost of the actual product! I declined and asked them if they would at least deliver it to my room so i may do my own installation.
To which, stated in their email "YES, it will be sent to the room of your choice".
DELIVERY
Delivery was prompt but the nightmare started here too. I stay in a terrace (2 + 1 attic) and bed room is in the attic. When the mover moved up to 2nd floor, they stopped and said they cannot proceed to 3rd floor as there will be additional charges. I told them the CS has mentioned clearly it could be sent so what is this additional charges now? They say sorry cannot bring it up. They were planning to leave it on the stairwell of my house and i told them to send the product back as i refuse to pay nor bring up the bed frames myself. They said ok and brought it back.
CUSTOMER RECOVERY
Obviously by now, i want a full refund of the product and contacted their customer service. The CS mentioned that they will consider this a failed delivery and i need to pay an additional 75 dollars for the failed delivery. In additional, they will still NOT bring the product up to the third floor and would need to pay an additional 125 sgd dollars to do that.
This is absurd and ridiculous. At this moment, the NOA SINGAPORE Customer Service has stopped communication and everything is in limbo. Legal is in order so i am just sharing how terrible i feel as a customer.
6 juni 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Jason,
We appreciate you taking the time to share your honest feedback regarding your most recent purchase with us, and we're sorry for any confusion caused throughout your experience.
Please be assured that our team makes all the necessary efforts to ensure that our website includes as much information as possible in regards to both our products and services, to ensure our customers are properly informed and comfortable with our policies prior to placing their order with us.
We can confirm that our delivery service options are clearly indicated and described at checkout, in order to allow our customers to select the option that's most suitable to them (see below for your reference). As per your order confirmation email (invoice), you selected the Mattress Setup option, which only includes the unpacking and placement of the mattress itself; it doesn't however include the unpacking or assembly of the bed frame.
In terms of delivering your order to the room of your choice, we can confirm that this is indeed included in our delivery service (all service options). That being said and indicated our website, certain additional fees may apply, for example if a lift / elevator is not accessible and / or if the scheduled delivery is missed or needs to be rescheduled.
We're truly sorry if any of this information was missed while you were shopping on our website however, we certainly hope this helps clarify any misunderstanding, and thank you so much for your understanding.
Absolutely horrific experience
Absolutely horrific experience - stay away from this company and placing any orders. It’s going to be 2 months until I can receive my couch that I ordered last month. Customer service is a joke and non existent they offered first a $75 dollar credit bc when I initially ordered the couch their inventory was wrong and I had to wait one month for it to be restocked - then I was offered $40 to compensate me for the extra wait .. my couch won’t be delivered for another 4 weeks!
I will do everything I can to ensure no one buys anything from this company and also seeking legal action as they lied about their delivery and turn around time for service.
I am not the one to leave negative reviews but this is by far the worst experience and everyone must be made aware of the shady business practices they have.
7 juni 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Nada,
Thank you for sharing your candid feedback and we're truly sorry to learn that you haven't enjoyed your experience with us thus far.
We completely understand where you're coming from and sincerely apologize for any troubles this has caused you.
Our team has made all the necessary efforts to ensure you've remained up-to-date with the status of your order to avoid any further disappointments, and as promised, we're working with our third party transporter to determine their earliest availability in your area, to ensure you receive your order promptly.
We thank you so much for your patience and can assure you that we're doing everything we can to have your order delivered right away.
So disappointing
So disappointing!
I purchased a Venice bed frame that included ‘free delivery’. 3 days later an email came out indicating I needed to pay for delivery fees 260 CAD +Tax. Felt like a scam!
I requested a call from a supervisor who was no help and offered a 60dll reduction on delivery fees, which is laughable.
A request for a full refund ensued.
I will never buy products from Noa Again based on their lack of accountability on their delivery promise. Most businesses would want returning costumers which didn’t seem they cared.
29 mei 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Maria,
Thank you so much for sharing your candid feedback and we're truly sorry to learn that your experience shopping with us wasn't a pleasant one.
We completely understand your frustrations and where you're coming from however, our Venice bed isn't eligible for free shipping to your delivery address, as indicated on our website.
We do our very best to ensure we include as much information on our website as possible, with respects to both our products and services, to ensure our customers are well informed prior to placing their order with us.
We're sorry if any of this information was missed while you were shopping on our website and more importantly, for the troubles this has caused you.
Excellent First Class Customer Service
Ordered the Pacific modular sofa/chaise and delivered as stated within the estimated delivery date range. Quality is quite good relative to the price paid. The 5 stars is heavily based upon my wonderful experience dealing with the Customer Service, specifically Christina and her team! Great effort and your professionalism and courtesy are very much appreciated!
29 april 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Kenny,
Thanks so much for sharing your positive review! Serving customers such as yourself is what makes us truly love what we do. We're so glad that you enjoyed shopping with us, and that you're happy with your beautiful new Pacific sofa.
We appreciate your comments and hope to have the pleasure of serving you again in the future :)
Modern, needs improvement in quality
Fast delivery, beautiful modern design but material gets very fussy after only 2 months of using. Now, after only few months of using, the material looks very bad. New couch looks like I have it for years.For that price I was expecting higher quality materials. Even my old, much cheaper couch from IKEA had better material.
8 april 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Danijela,
Thank you so much for sharing your review regarding your beautiful Pacific modular sofa, and we're sorry to learn that you're not entirely satisfied with the material.
Typically, pilling is the result of friction / rubbing on a fabric on a regular basis, caused by normal wear and tear. In other words, the pilling may be caused by the rubbing of certain articles of clothing (or other items such as a throw blanket) against the sofa cover. The simplest way to remove pilling on your sofa is with the use of a fabric shaver, which is a quick, easy and common method.
Please feel free to reach out to our team if we can otherwise be of further assistance to you, it'll be our pleasure to help :)
Customer experience and interface was…
Customer experience and interface was good however my product is giving up on me.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Zohaib,
Thank you for taking a moment to share your review and we're so sorry to learn that your product is no longer meeting your expectations and needs.
Please feel free to reach out to our support team and provide us with further information regarding your concerns, we'll be more than happy to go over them with you :)
Exceptional Quality and Design at NOA Home
I recently purchased a sofa, bed, mattress, and six decorative pillows from NOA Home, and I couldn't be happier with my purchase. The quality of their products, along with their impeccable design and choice of materials, truly sets them apart.
The sofa is not only aesthetically pleasing but also incredibly comfortable, providing a cozy and inviting space in my living room. The bed and mattress combination offers excellent support and ensures a restful night's sleep, enhancing my overall well-being.
Moreover, the six decorative pillows add a stylish and elegant touch to my home decor, elevating the ambiance of every room they're in.
NOA Home's commitment to quality is evident in every aspect of their products, from the durable materials to the attention to detail in design. I highly recommend NOA Home to anyone in search of high-quality furniture and home accessories that combine functionality with modern aesthetics.
In conclusion, my experience with NOA Home has been outstanding, and I look forward to exploring more of their offerings in the future.
1 juni 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Livette,
We're so appreciative of you taking the time to share your comments regarding your purchase with us. Serving customers such as yourself is what makes us, at Noa Home, truly love what we do.
We're thrilled that you enjoyed shopping with us and most importantly, that you're happy with the quality and design of your new products.
We hope to have the pleasure of serving you again in the future, and we thank you so much for your support.
Flow is Canada’s best value for money sofa
Got the gray coloured Flow sofa after looking at options to buy sofas for over 2 weeks. I went with Noa because the price was great. If you’ve looked at modular sofas.. you know they aren’t cheap. I’m just outside the GTA, and they still had it delivered within a few days after purchasing. Just be sure to look out for an email from them / their delivery partner to confirm your delivery ASAP. They also responded to my email within hours. It’s been a solid week or so. It is on the firmer side, so if you’re looking for something you sink into, you probably want to check something else they carry. But I’d say for the form factor and price, there really aren’t many other options out there. Overall satisfied, especially with how good it looks.
20 maart 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Ronan,
We're so glad that you enjoyed your shopping experience with Noa Home and are happy with your beautiful Flow modular sofa, great choice!
Best mattress and sofa!
We got our toddler’s mattress, sofa, and pillows from Noa. After 2 years, the mattress still feels wonderful, lots of restful sleep for our kid and we love our sofa, firm and comfortable. Now I want to get the mattress for our primary.
29 maart 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Lila,
We're thrilled that you're still enjoying your Noa Home products and we certainly look forward to the pleasure of serving you again in the future :)
Fantastic mattress
Bought a mattress from these guys. Very very impressed. Poss one of the best mattresses I’ve ever bought
29 september 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Stuart,
Thank you so much for sharing your positive review with the Trust Pilot community!
Wouldn’t price adjust for a $500 difference in sale price
The company sold me a sofa for $1500 plus tax, and then reduced the price a few weeks later to $900-$1000. When requesting a price adjustment, I was brushed off. It’s a shame because the colour was wrong too but I had to keep it.
1 november 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Sam,
We appreciate your feedback and can assure you that at Noa Home, we always provide our customers with price adjustments provided their order is eligible for the discounted price. At this time, we don't guarantee price adjustments past a reasonable time frame following the delivery of an order.
We also always provide customers with an exchange if they've received the wrong product or provide alternative resolution options to resolve the issue. That being said, we don't oblige, under any circumstance, customers to keep a product that they didn't originally pay for / order.
We thank you for your understanding, and invite you to reach out to our support team if we can be of any further assistance to you.
Great firm mattress
Great mattress. First one I found that is truly firm yet comfortable. Referred a friend and they love it to.
28 maart 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Marc,
We're so happy that you're enjoying your new mattress and greatly appreciate your review and continued support!
Don’t buy from here
Don’t buy from here. They say that the bed frame they sell is cream and it came and is literally light grey. No way it’s cream or as advertised. They are doing nothing about it
13 maart 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Alexandra,
We sincerely appreciate your feedback and completely understand where you're coming from.
Please note that as indicated on our website / your invoice, our beds are eligible for a return if unopened / unassembled. Unfortunately, we only received your comments regarding your disappointment with the colour of the bed frame after it was already assembled.
Similarly to most online retailers, we're unable to guarantee that the monitor used while shopping on our website will portray the colours of our products accurately, as variances may exist between different display monitors and / or devices.
That being said, we provide our customers with the option to purchase fabric swatches directly on our website, in order for them to see and feel our fabrics prior to making their purchase, to ensure the colour and fabric composition meets their expectations. Additionally, the colour of any of our products may vary depending on the type and amount of lighting it's exposed to in the customer's home.
We thank you so much for your understanding.
We loved our experience with NOA
We loved our experience with NOA! From ordering to delivery they were super helpful and our couch is 10/10 comfortable! Our whole family loves it.
2 januari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Renee,
Thank you for your review and we're thrilled that you're loving your new sofa!
We hope to have the pleasure of serving you again in the future :)
Antwoord van Noa Home
Hi Gisselle,
Thank you for your review and we're sorry that you feel this way.
We can see that you reached out to our team to inquire about the possibility of purchasing replacement covers for your sofa cushions, which unfortunately isn't an option we currently offer to our customers, nor advertise on our website.
Please note that we provide the necessary clean and care instructions for each one of our products on our website for our customers' reference.
We're sorry that we were unable to meet your request and invite you to reach out to our team any time if there's absolutely anything else we can help with.
Poor quality sofa and NIGHTMARE company to deal with
UPDATE: 3 weeks later and half of my return has been collected. The delivery guys have been great - this is Noa’s fault but they are unwilling to get a grip and manage this. They are STILL holding ££££s of my money which I cannot have refunded until they receive the return which they have full control over and are delaying (and I’m paying them for this horrendous privilege).
AVOID BUYING FROM NOA at all costs!
Original review: Bought my sofa which was really uncomfortable, didn't 'flow' despite its name (the component parts of the sectional sofa do not sit snug alongside each other so there are gaps basically between the parts). I've been waiting for collection (note the £100 refund cost) since it was delivered and the latest in a string of mishaps is that the collection time (from being told I have 11.30-3.30 slot) becomes 7.30pm on a Friday night - they arrive at 8pm and their van is full so cannot collect. I'm back to square one with no collection time available in the next week that I can do having rearranged my diary for the previous failed collection slot and no-one at NOA home ever answers the phone and email replies are slow and non-committal.
19 februari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Mary,
Thank you for taking the time to share your comments and we're sorry to learn that the Flow modular sofa didn't meet your expectations or needs.
Please rest assured that we're looking into the circumstances regarding the collection of your item with our third party transporter, to better understand what happened in terms of the booking appointment and to ensure your sofa is collected promptly.
We're sorry for the inconvenience this has caused you and are making all the necessary efforts to make sure this is resolved for you promptly.
Stay away
I bought a sectional despite the reviews that were not that positive. I gave it shot. Not only is the sofa’s fabric very cheap and looks like it will be worn out within weeks, one part of the sofa was delivered with its wood support broken and armrest completely unstitched… Because the sectional was delivered a few weeks back and we didn’t want to unwrap it as we were completing some major renovations works, Noa doesn’t want to take it back or replace the damaged part although multiple pics were shared to support our case.
This is unacceptable and certainly last time we’ll order from this site. The poor quality of the fabric is also really a concern.
22 februari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Hugo,
We appreciate your candid feedback and completely understand where you're coming from.
Please rest assured that we always want our customers to be entirely happy with their purchase and as such, provide our customers with the option to request a return or exchange on their items following their delivery.
While we certainly appreciate the concerns you've shared with us, we're unfortunately unable to process an exchange on your order as we were only notified of the damages over a month following the delivery date.
Our team has done their best to provide you with an alternative resolution option to help resolve the issue and ensure you can fully enjoy your new modular sofa.
We thank you so much for your understanding and invite you to reach out to our team any time if there's anything else that we can otherwise help with :)
Disappointed
So disappointed with the purchase of my Osaka bed in Cream. It’s a nice bed but the colour is literally grey, NOT cream at all and doesn’t look anything like the shade in the photo. At first I thought they had accidentally sent me the wrong colour since I know the bed also comes in grey but this is a much lighter grey than the grey they sell it in. Don’t know what to do and it’s too late to return as I just moved into my new house and opened it from having purchased it a few weeks ago :(
29 februari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi there,
Thank you so much for sharing your feedback and we're sorry that you're not entirely happy with the colour of your beautiful new Osaka bed.
Similarly to most online retailers and despite our best efforts, we're unable to guarantee that the monitor used while shopping on our website will portray the colours of our products accurately, as variances may exist between different display monitors and / or devices.
That being said, we provide our customers with the option to purchase fabric swatches directly on our website, in order for them to see and feel our fabrics prior to making their purchase, to ensure the colour and fabric composition meets their expectations. Additionally, the colour of any of our products may vary depending on the type and amount of lighting it's exposed to in the customer's home.
Please don't hesitate to reach out to our team if there's anything further we can help with, it'll be our pleasure to assist you.
We love our Noa sofa and ottoman
We love our Noa sofa and ottoman. Because of its modular design and low profile, it fit down our narrow basement steps and then configured into an amazing comfy lounge space. We’ve had it for a year and it looks as fresh as day 1. Very happy with the quality and longevity.
26 februari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi Sharon,
We're so glad that you've been enjoying your beautiful modular sofa over the past year and can't thank you enough for sharing your feedback with the Trust Pilot community :)
If I could rate it 0 stars I would
If I could rate it 0 stars I would. Where to start? We requested a specific delivery day and time, which they didn't do. They wanted us to pay for a redelivery even thought it was their fault. Then finally 3 weeks later when the sofa arrived, they delivered the wrong component, and when we reached out to them, they said the sofa wasn't in stock so we had to wait another 2 weeks for this. We told them not to bother as we wanted a refund, they are now claiming since it's been 30 days we cant get a refund, even though the sofa isn't even fully delivered. Don't waste your time. There are more convenient and reliable sofa companies who wont scam you.
20 februari 2024
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Cat,
Thank you so much for sharing your candid feedback and we're so sorry that your experience with Noa Home was less than perfect.
We fully acknowledge the inconveniences caused to you throughout the delivery of your order, and can assure you that they in no way reflect the level of excellence or type of service we strive to provide our customers with.
We're reviewing the circumstances internally with our team and third party transporter to better understand the source of any issues and to ensure this doesn't happen again.
Please don't hesitate to reach out to our support team at any time if we can be of further assistance to you, we're always available and happy to help.
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