I ordered a mat on December 30 and was charged for my mat and received a confirmation that my order was shipped but I have never received my order. They are impossible to contact for customer support... Toon meer
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So disappointing! I purchased a Venice bed frame that included ‘free delivery’. 3 days later an email came out indicating I needed to pay for delivery fees 260 CAD +Tax. Felt like a scam! I req... Toon meer
Bedrijf heeft geantwoord
Spent £1500 on the pacific modular - it does look good on the surface, but it’s the most uncomfortable and rock hard sofa I’ve ever had. Shoddily made, cheap material, wooden frame sticks into you wh... Toon meer
Ordering was easy. The delivery was earlier then scheduled. The packaging was excellent. Once we received the couches, we turned around and shipped them to Barbados, in the same packaging, which held... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Affordable, functional and stylish furniture at exceptional prices delivered to your home for free with easy returns. Shop now!
Contactgegevens
Verenigd Koninkrijk
- support@noahome.com
- noahome.com
2,4
Slecht
712 reviews
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You will not be disappointed!
Ordering was easy. The delivery was earlier then scheduled. The packaging was excellent. Once we received the couches, we turned around and shipped them to Barbados, in the same packaging, which held up and arrived in Barbados in perfect condition. Unwrapping and setting up was a breeze. I love these couches. So comfortable. We have received so many compliments. I look forward to adding a few more NOA products to our vacation home.
17 februari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there,
We're truly humbled by your generous feedback and thrilled that you're satisfied with your overall experience with Noa Home.
We truly hope to have the pleasure of serving you again in the future, and appreciate your ongoing support!
Was happy to have received my Osaka bed…
Was happy to have received my Osaka bed within a few days! I love its modern and clean look in the cream color. Makes the room look larger.
30 januari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there,
We couldn't be happier to know that you're loving your beautiful new Osaka bed, great choice :)
Prompt in following up after placing…
Prompt in following up after placing order. Have been sleeping on the mattress and it is as advertised, good product.
18 februari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Wen,
We're thrilled that you enjoyed your shopping experience with us, thank you so much for sharing your review with the Trust Pilot community!
Would highly recommend noa.
Would highly recommend noa.
Quality and comfort amazing. Many compliments by friends on the style.
Customer service was great and helpful.
Delivery was easy to book and organize.
Delivery guys were helpful as well.
15 januari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there John,
We're truly humbled by your generous feedback and couldn't be happier to know that you enjoyed your shopping experience with Noa Home!
We certainly hope to have the pleasure to serve you again in the future, thank you for sharing :)
2nd time purchasing!
We bought a king sized mattress a few years back and we love it so much! Came back to buy a single mattress to put in our guest bedroom.
Delivery person messaged us in advance to confirm the delivery date and time. The mattress came on time and love how comfortable it is!
6 april 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Zyra,
Thank you so much for taking a moment to share your positive feedback with the Trust Pilot community.
We're so glad that you're enjoying your Noa mattresses and truly appreciate your ongoing support.
Wishing you many more happy zzz's :)
Fast service
Fast service, delivery to the door.
Comfortable bed, this is my 2nd matress
21 februari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Matt,
Thank you so much for choosing Noa Home and for your ongoing support! We're so glad to know that you're happy with your mattresses :)
Modular Couch
My husband and I purchased a modular couch from Noa Home for our basement. The set up was very easy and now we have a nice and comfortable couch in our basement as we were able to get it down our intricate stairway. I took a star off as the pillows we received had a visible mark/ink stain on it. When I contacted customer support for a replacement I was told they wouldn't be able to do that for me. They were only able to offer a small amount off my purchase. I understand the pillow could just be turned around however when you're paying a considerable amount of money on a piece of furniture that is brand new you expect to receive a product that has passed quality inspection. Overall, I would purchase from Noa Home again and recommend to friends and family.
3 januari 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Sarah,
Thank you so much for sharing your positive feedback and we're so happy to know that you and your husband are enjoying your new modular sofa.
We can't wait to have the pleasure of serving you again in the future!
Antwoord van Noa Home
Hi there,
We're thrilled that you're loving your beautiful Osaka bed, and can't thank you enough for choosing Noa Home.
We very much look forward to having the pleasure of serving you again in the future :)
Do not use this company
Do not use this company. Initially we had various delays with delivery and terrible communication. We’ve now had to have 3 replacement sofas/parts of sofa due to such poor manufacturing quality and dirty marks on the sofa on arrival. We’ve had nothing but hassle and the communication is very poor.
31 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Natalie,
Thank you for sharing your review, and we completely understand where you're coming from.
That being said, our team has extended various offers and options to ensure your complete satisfaction, including discounts, exchanges and a full refund to ensure your concerns are entirely resolved.
We can assure you that our team has been making all the necessary efforts in assisting you throughout your entire purchasing experience.
I'm beyond disappointed
I'm beyond disappointed. I loved the cream Osaka bed, ordered it, waited a few weeks only to open the boxes and find a grey bed. Don't be fooled by the website, this bed is grey and not at all what I expected. Since I've already opened the boxes, I can't return it, nor do I want to pay the 15% restocking fee to return a falsely advertised product. I wish I hadn't wasted my money.
To the response: a different shade is one thing and understandable with differences in colours on screen. A different colour all together is what I got.
22 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Vanessa,
We sincerely appreciate your feedback and completely understand where you're coming from.
Similarly to most online retailers, we're unable to guarantee that the monitor used while shopping on our website will portray the colours of our products accurately, as variances may exist between different display monitors and / or devices.
That being said, we provide our customers with the option to purchase fabric swatches directly on our website, in order for them to see and feel our fabrics prior to making their purchase, to ensure the colour and fabric composition meets their expectations. Additionally, the colour of any of our products may vary depending on the type and amount of lighting it's exposed to in the customer's home.
Insufficient postage on samples
When you want a sample swatch, you have to have EVERY sample. The site says these are free but when you order it then wants to charge you £10. It says this is refundable against a purchase, but when you try it says this isn’t the case if you bought during a sale (they’re always on sale). But to top it all, they don’t put sufficient postage on the samples and you have to visit your Post Office Depot and pay a fine! I told customer service and they couldn’t care less.
3 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Mr JG,
We appreciate your feedback and are truly sorry for any troubles caused during your swatch set purchase.
Our swatch set is currently offered on our website for purchase - the cost of purchase is indeed refunded should the customer decide to move forward with a purchase by means of a coupon code provided.
We can also confirm that the price of purchase includes free shipping on the set to our customers' home via standard mail.
Unfortunately, we were unable to find an order under the same you're writing to us from but please don't hesitate to reach out to our team if you're experiencing issues in placing your order with the coupon code. We would also be more than happy to refund the fee paid at the post office upon collection should you wish to provide us with the receipt.
We can assure you that we're here to help, and look forward to hearing from you so that we can make this right for you :)
2nd Time Buying
We bought our first Noa mattress back in 2017 and fell in love with it. The mattress is comfortable, affordable and provides us with a good night's sleep every night.
This is our second time buying a mattress and we decided to upgrade to the Noa Luxe instead. Best decision ever!
8 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Jamie,
We're thrilled that you're loving your Noa and Luxe mattresses, and cannot thank you enough for your ongoing support and for sharing your positive feedback.
Wishing you many more happy zzz's :)
Ordered a modular pacific sofa which as…
Ordered a modular pacific sofa which as per their website and advise from one of their employees was to be delivered between within 2-7 business days. 5 days after purchase and not receiving any update on the delivery I called and left a voicemail to which I got a call back. I was told that their shipping partner will email me confirming delivery. A couple of days went by and again I did not received anything from anyone so I called again to be told that the sofa sold out after I ordered and they will have it in stock end of May. I asked for a refund and was told that it should take between 2 - 5 working days and not received the refund but also mentioned that there could be delays of 2-14 business days dependent on my financial institution which is unheard of and I just seen another reviewer mentioned the same.
I wish I would have looked at the reviews as a few of us have had the same cold treatment and 0 customer service. Worse of all I am an interior designer and asked for a trade discount to start with which they refused as I would not promote their product on our social media and glad we did not as it would have ruined our reputation as designers so be ware of this company if you are thinking of buying anything from them.
btw we are still waiting to receive our refund after 4 weeks now.
16 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Debbie,
Thank you so much for sharing your review regarding your latest purchase with us, and we're truly sorry for any troubles caused.
Unfortunately, the delays in getting your order scheduled were due to an inventory concern that we were trying to sort out with our warehousing facility, which certainly took longer than expected. We completely appreciate that the scheduling and delivery of your order was slightly longer than the delays advertised on our website and for this, we apologize.
All order cancellation and refunds are processed within 2-5 business days, which we feel is more than reasonable as a standard for the industry. Once the refund has been processed on our end, it takes effect immediately - that being said, certain financial institutions used by our customers require further processing delays - for this reason, we simply notify our customers of this although it doesn't imply that they will apply necessarily.
We also appreciate that you applied for our Trade membership program. As explained to you by our team, we were unable to extend a membership to your business as you did not provide the required documentation requested within the application form. When we asked to provide these separately via email, we were told that they were unavailable. We do not, at any time, oblige any of our members to promote nor advertise our products as a requirement to be a part of the program.
Stress-free!
I got an order for three modular sofa pieces delivered but there was a problem with one of the pieces. I was impressed with how easy it was to contact Noa and how helpful their customer service team was! They sent a replacement and collected the other piece in one go, all within the space of a few days. Noa is great!
29 december 2022
Review zonder uitnodiging
Antwoord van Noa Home
Hi David,
Thank you so much for sharing your feedback and we're so happy that our team was able to assist you promptly with your delivery.
We hope you're enjoying your new sofa :)
noa home is a brand I have used for…
noa home is a brand I have used for many of my interior projects. Great silhouettes and build quality. Fantastic customer service too.
14 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi JWH Design,
Thank you so much for your positive feedback.
We're so happy to know that our products are the right fit for your projects, and very much look forward to serving you again in the near future :)
SCAM AVOID
Honestly this company is basically a scam. They change their prices, don't deal with customers and don't take no for an answer. It's actual hell. I lost $300 because of their blasphemous customer service. I liked their products too but honestly not worth it. Avoid.
8 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi Miranda,
We're truly sorry that you feel this way however, must respectfully disagree with the statements and accusations you're making towards our brand and integrity.
The products you purchased remain at the same price today as they were when you first placed your order. As well, we have a very fair price adjustment policy and always accomodate our customers with adjustments should they be eligible.
We're unsure how a loss of $300 was experienced in your case, as the only additional fee incurred was a $50 redelivery fee as a result of a missed delivery.
Our team, as well as our delivery partners, made all the necessary efforts to assist you with your initial delivery, and with the scheduling of your 2nd delivery. As per our delivery policy, all missed delivery attempts are subject to a redelivery fee. Our third party transporter was unable to get in touch with you on the scheduled delivery date that was confirmed between yourself and our transporter. As well, the elevator for your building had not been reserved for this day which in turn, would have prevented a successful delivery.
Both our team and that of our transporter reached out to you on multiple occasions to attempt to have this sorted with you promptly, despite the aggressive and inappropriate tone and language that we were subject to throughout these conversations.
Our in-home delivery service provides our customers with the option to chose a specific delivery date and time frame that is suitable for them. That being said, our customers are responsible for ensuring they are available to receive their order during this time, and are reachable in the event that our transporter needs to get in touch to complete the delivery successfully.
If I could give it zero stars I would - TERRIBLE customer service
If I could give it zero stars I would. I have no idea what their mattress is like coz I never got it - but as a company they are totally unprofessional and dodgy. They took my money then kept telling me they couldn't give me any idea of when my mattress would be dispatched (let alone when it would arrive). I cancelled and requested a refund (as not dispatched) which they said was processed & done. Ten days later I still hadn't received it. Queries met with generic responses then no answer at all. It took threat of legal action to get them to process it - which they did within 24 hours. Beware!!! NB the frontline staff were not the problem.
7 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there,
We're truly sorry to learn you that our team was unable to assist you with your cancellation, and meet your expectations in terms of the service required.
Once a cancellation request has been processed, a refund onto your original method of payment is completed within 3-5 business days.
Unfortunately, we're unable to locate an order number under your name and therefore, cannot comment further on the delays, if any, surrounding the status of your cancellation request and refund.
Please don't hesitate to reach out to our support team via email, phone or chat if any further assistance is needed, we're always happy to help :)
NOA has FALSE ADVERTISING
NOA has FALSE ADVERTISING. Says colour of sofa is cream but it is grey. MISREPRESENTS : says sale will end so buy asap. SALE PRICE is same as regular price. We bought because Alex said no problem... sofa can be returned and refunded. So we asked for late delivery as we were out of country and a woman agreed. BUT they delivered in our absence when they should not have. THEN took 15% of price to return it. NO CUSTOMER SERVICE!
All of this while we were in Europe on holidays- 15 emails and 5 calls from us. They don't care. Even though they pretend to be super nice. BUYER BEWARE!!!!!!
9 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there,
Thank you for sharing your candid feedback and we're truly sorry for any misunderstanding throughout your purchasing experience - we would be more than happy to address the concerns you've brought forth.
First and foremost, our in-home delivery service for our Canadian customers includes the option to select a delivery date that's most convenient for them. That being said, a delivery will not occur unless the customer has chosen and agreed to a delivery date. As such, a delivery date was confirmed for your order and therefore, it was delivered to your address accordingly. Your request to have the item delivered at a later date because you were travelling was only received after the initial delivery occurred and therefore, this option was no longer available.
Similarly to most online retailers, we're unable to guarantee that the monitor used while shopping on our website will portray the colours of our products accurately, as variances may exist between different display monitors and / or devices. At the time of your purchase, the option to request a free set of fabric swatches directly from our website was available. Our fabric swatches allow our customers to see and feel our fabrics prior to making their purchase, to ensure the colour and fabric composition meets their expectations. Additionally, the colour of any of our products may vary depending on the type and amount of lighting it's exposed to in the customer's home.
As many e-tailers / e-commerce brands do, we offer varying promotional offers during different periods / seasons of the year with our products being sold at regular price outside of these events. Indeed, we do extend promotional offers from time to time.
As for our return policy, we absolutely provide our customers with the option to return their sofa for a return if they're not entirely satisfied with it, as mentioned to you by our team. That being said, all sofa returns are subject to a 15% restocking fee, as clearly indicated on our website and your invoice (confirmation email).
We're sorry if any of these details were missed while you were shopping on our website, and thank you for your understanding.
Collapsed Bed
I purchased the Double bed Mattress and the Sunset double bed (now discontinued). The mattress is fantastic, comfortable and perfect for my needs. Disappointingly, the Sunset bed was not up to par. It came with just 5 small metal legs to hold up the entire bed. After less than 1 year and many times retightening the legs, it collapsed completely. I wasn’t impressed at all and contacted customer service. After being told they couldn’t do anything about it (i.e. refund or sending new legs) as it was supposedly my fault and many emails they offered a 30% refund but in no way was it close to the amount I would have to pay to replace it. It is no surprise to me that it is now discontinued. Overall, I would 100% recommend the mattresses but I would definitely look elsewhere for beds
9 november 2022
Review zonder uitnodiging
Antwoord van Noa Home
Hi Madeleine,
Thank you so much for reaching out to us and sharing your feedback regarding your purchase with us.
While we're thrilled that you're enjoying your mattress, we're so sorry to learn that you're experiencing issues with the support legs of your Sunset bed frame.
We can assure you that our products are tested by independent compliance and certification laboratories to ensure that their underlying components and raw materials adhere to safety standards as required within the markets in which we operate.
Our team has made all the necessary efforts to provide you with further details as to why the support legs likely gave out. Although the issue described isn't covered under warranty, we still wanted to extend a discount on your purchase as a gesture of good will.
The mattress has no actual warranty
We found the mattress comfortable, but two of the handles ripped away when the mattress was being put into place; one handle ripped when lifted by my wife, who's 5'2" and 50kg. Noa said by email that they'd replace the mattress, but then changed their mind and now say they won't.
If there's a fault with the mattress they won't repair or replace it, so buy something else that comes with a proper warranty.
UPDATE IN RESPONSE TO REPLY FROM NOA: That's nonsense as you know, and that you would make up this silly story to try to save money at my expense is insulting. Firstly, there's no way you could tell that the handle was attached sufficiently strongly by looking at a photo of it *after* it's torn away. Secondly, as you know, the handle tore when being held by my wife, who is 5'2" and 50 kg. If someone of her strength is too powerful to hold the mattress by the handle then who are they made for? Only small children? What a disgraceful company.
9 maart 2023
Review zonder uitnodiging
Antwoord van Noa Home
Hi there Nicholas,
Thank you so much for your feedback and we're so sorry to learn that you're experiencing issues with the handles on your new mattress.
In further reviewing the photo provided to our team, we can confirm that the tear in the handle isn't a manufacturing defect but rather, a result of the way in which the item was used / handled - in other words, the handle may have teared on the corner if too much pressure and / or pull was applied while moving the mattress.
For this reason, the issue described isn't covered under warranty and therefore, we're unable to proceed with replacing your mattress for a new one.
That being said, in an effort to ensure your satisfaction, we provided you with two options to choose from to help resolve the issue at hand.
Please don't hesitate to reach out to our team for further assistance, we're always happy to help :)
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