My first delivery has not arrived. I have had a message saying it has been delivered. I need a refund. Disappointed as was looking forward to trying for the first time. Update. My redelivery ha... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Can't recommend Nonna Tonda enough. I love Italian food and their pasta and sauces are second to none. Only been using it a month or so but the dishes I've got have all be spectacul;ar - the subscrip... Toon meer
Bedrijf heeft geantwoord
Fresh, delicious pasta that arrives first thing on a Monday! We have a 3 month old so this has quite literally saved us. Incredible service, would highly recommend!
It has just been great to receive these delicious pasta dishes every week for the last 5 years. Never disappointed and not just fabulous authentic food but a touch of Italian cuisine history at the sa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, we're James and Rebecca. Each week we deliver fresh pasta and delicious sauces to your door ready to cook and eat in under 5 minutes In 2017 we packed up our possessions and our 6 month old son and went on a tour of Italy to learn the authentic way to make fresh pasta. Now we deliver fresh pasta and homemade sauces to you. Made each morning, our pasta is the freshest around. Each dish includes fresh pasta, a delicious homemade sauce and fresh parmesan and can be prepared and ready to eat in under 5 minutes.
Contactgegevens
Boundary business court , CR4 3TD , London , Verenigd Koninkrijk
- 020 4538 3991
- hello@nonnatonda.co.uk
- nonnatonda.co.uk
4,3
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and delicious dishes
Great service and delicious dishes. Our guests agree!
22 april 2026
Review zonder uitnodiging
fantastic pizza
enjoy every meal iv had but the pizza are so good
24 april 2026
Review zonder uitnodiging
Amazing pasta!!
Fresh, delicious pasta that arrives first thing on a Monday! We have a 3 month old so this has quite literally saved us. Incredible service, would highly recommend!
25 april 2026
Review zonder uitnodiging
Delicious food
Delicious food. Easy to freeze if you don’t want to eat it straight away.
Perfect for an easy dinner solution. Good size portions and one of us is a hungry 21 year old.
The courier is always really nice. Makes sure you get you delivery.
10 april 2026
Review zonder uitnodiging
My first delivery has not arrived
My first delivery has not arrived. I have had a message saying it has been delivered.
I need a refund. Disappointed as was looking forward to trying for the first time.
Update. My redelivery has been delivery has not arrived either ans I have been granted a refund from the company. Awaiting a further response from them as to how theu are going to rectify problems with my first order so I can give them a chance to redeem themselves.
Still very disappointed at present!
23 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Nikki,
Thank you for passing on this feedback.
We are so sorry that you did not receive your first delivery today. We understand that this must have been very disappointing and we appreciate how confusing this message must have been.
Your box was unfortunately, damaged in transit so it looks like the driver sent this message in error. I have flagged this with the delivery manager to ensure they are not relaying false information like this going forward. If there is ever an issue with the delivery, we will always reach out to you via email but we cannot normally get round to this until the mid-morning on a delivery day.
We have scheduled a fresh redelivery for you for tomorrow so I hope this helps! Please let us know if there are any issues with the delivery tomorrow to hello@nonnatonda.co.uk and we will of course do what we can to help and refund you if you do not receive this.
We are so sorry once again for the missing pasta today.
Lovely lovely food
Lovely lovely food. Clunky website and no opportunity to review individual dishes
22 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Thank you so much for your kind words about the food - we’re really glad you’re enjoying it!
We also really appreciate your feedback on the website and reviews. We know the experience isn’t as smooth as it should be, and we’re actively working on improvements - including better ways to share feedback on individual dishes. We will also be launching our new website later this year!
Thank you again for taking the time to share this, it’s genuinely helpful for us.
With thanks,
The Nonna Tonda Team
Food is delicious
Food is delicious. Every.single.time. They always send it promptly and at a time where I’m in the mood to get a takeaway but instead I go for Nonna Tonda! It’s like dining out food but at home and u can tell they’re using good quality produce. Love it
22 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Roda,
Thank you so much for this amazing feedback! “Every. single. time.” is exactly what we strive for, so it’s brilliant to hear we’re hitting the mark for you.
We love that we’ve become your go-to when you are in the mood for a takeaway and even better that we can bring that dining-out quality straight to your home. Knowing you can taste the quality of the ingredients means a lot to us too.
We can't wait to get some more dishes sent out to you soon!
Absolutely delicious and unbelievably easy
Can't recommend Nonna Tonda enough. I love Italian food and their pasta and sauces are second to none. Only been using it a month or so but the dishes I've got have all be spectacul;ar - the subscription is super flexible so you can p[ick and choose when and what really easily. Literally top restaurant food at home
22 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Guy,
Thank you so much for your lovely feedback, it really means a lot to us! We’re thrilled to hear how much you’ve been enjoying the pasta and sauces, and that the flexibility of the subscription is working well for you too.
It’s fantastic to know the dishes have hit the mark every time. We can’t wait to keep bringing you more delicious meals to enjoy.
Consistently brilliant
Been with them awhile now, their food is consistently brilliant quality. I’m a keen home cook and the quality of their meals are restaurant standard. Tried the pizza’s today and I felt compelled to leave a review as they are the best pizza’s we’ve had outside of Italy!! The kids love it as do the grown ups. Highly recommend!! Thank you!!
22 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Michelle,
Thank you so much for your review and for being with us for so long! It means a lot to hear that our food continues to deliver on quality, especially from someone who’s a keen home cook!
We’re absolutely thrilled you tried the pizzas and felt they were worth a special mention, and the best outside of Italy is great praise! It’s also lovely to hear they’ve gone down a treat with the whole family.
Thanks again for your support, we can’t wait to keep bringing more delicious meals to your table!
I was given a gift of meals by my son…
I was given a gift of meals by my son who is currently on the other side of the world. He knows I love Italian food so this was an incredibly thoughtful gift that I so wanted to love, but sadly I didn’t. The packaging is fine, although I was momentarily confused as to why the box contained a small bag of water until I twigged it was supposed to be an ice pack, I never had ice, just water so no idea how long the box had been hanging around in an unchilled environment! The pasta itself is ok, nothing to write home about but perfectly ok. The sauces though are another story and what lets down what is a great concept. I divided each pack into 2 and had them over 2 days.
Week 1 - aubergine ravioli with butter sauce, the ravioli was well made but incredibly bland as though it had no seasoning, it needed a punchy sauce to alleviate the blandness, the butter sauce wasn’t it. Day 1 I had it just as it arrived but on day 2 I added a small amount of finely chopped fresh chilli and also cooked some broccolini and asparagus tips in the sauce before adding the ravioli - adding the touch of chilli really elevated the sauce.
Week 2 - Lamb and red pepper - the biggest disappointment, I chose the lamb after watching the recipe video. Yes I know in hindsight I should have read the ingredients but I didn’t, I was seduced by the video which really was a case of Instagram v reality. I was fully expecting pieces of slow cooked shredded lamb and visible slices of roasted red pepper. What I got was hunt the tiny morsel of lamb mince and microscopic pieces of pepper and diced carrots - carrots which didn’t seem relevant in the video. The main issue though was the fat, I had to mop it out of the pan there was so much, it was not pleasant.
Week 3 - mushroom sauce, you can’t go wrong with mushroom sauce can you. Again the video shows pasta coated in a creamy unctious sauce but the reality was a thin sauce, no discernible lemon and definitely no fresh parsley, bits of grey slimy mushrooms, it tasted like cheap mushroom soup. Day 2 I added lemon juice and parsley and fried a sliced large portobello mushroom with garlic and added it to the sauce with some extra cream - it made it edible.
Week 4 - Ragu Calabrese & Cime di Rapa, it was inedible, that’s it, bits of mince floating in a thin under seasoned sauce and still using up the cheap carrots from Easter to bulk out the ingredients, I ate the pasta on day 2 but served with my own pork and chorizo ragu I had in the freezer.
I’m sorry to be negative, the concept is great, the pasta is fine but the sauces do need working on and make sure they resemble what is posted on the website and instagram.
17 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Tracey,
Thank you for taking the time to share this. We really appreciate you taking the time to share this with us.
First of all, we’re very sorry to hear that your experience didn’t live up to expectations.
We aim to create dishes that stay true to authentic Italian cooking, using fresh ingredients and simple combinations that let those ingredients speak for themselves. That can sometimes mean flavours are more subtle than people expect, particularly if you’re used to richer or more heavily seasoned sauces. That said, what you’ve described goes beyond that, and it’s clear we didn’t strike the right balance in your case.
Your comments about the sauces, the consistency, seasoning, and how they compare to what’s shown in our videos, are taken seriously. While our intention is always to represent our dishes honestly, we recognise that there may be inconsistencies, and it’s clear from your experience that we need to pay closer attention to quality control to ensure every box meets the standard we’re aiming for.
We do appreciate your acknowledgment of the concept and the pasta itself, and also the effort you went to to improve the dishes more to your taste.
Thank you once again for sharing this with us and if you have any more questions please reach out to hello@nonnatonda.co.uk and we can help.
You shouldn’t Nonna Tonda this!
It has just been great to receive these delicious pasta dishes every week for the last 5 years. Never disappointed and not just fabulous authentic food but a touch of Italian cuisine history at the same time!
21 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Thank you so much for your kind words - 5 years with us is truly special.
We’re so grateful for your continued support, and it means a lot to hear that the dishes have been so enjoyed.
Thank you again for taking the time to share this.
With thanks,
The Nonna Tonda Team
Very authentic Italian
The DIY pizza received today was probably the best pizza we've ever eaten, absolutely delicious. Overall their food is fantastic. We had a wonderful ravioli yesterday, very authentic Italian. I can't recommend them enough.
21 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Jeremy,
Thank you so much for such a fantastic review! We’re thrilled to hear that you enjoyed the DIY pizza. So happy to hear you loved the ravioli too; we take a lot of pride in keeping our dishes as authentic and delicious as possible.
Your recommendation really means a lot to us, and we can’t wait for you to try more of our dishes!
Really delicious pasta
Really delicious pasta, well packaged and delivered. Highly recommend as a service if you’re wanting some easy variety in your life
14 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Thank you so much for your kind words - we’re so glad you’re enjoying the pasta!
It’s great to hear the packaging and delivery are working well, and that we’re bringing some easy variety to your meals - that’s exactly what we aim for.
We really appreciate the recommendation and you taking the time to share this.
With thanks,
The Nonna Tonda Team
Nonna Tonda is amazing
Nonna Tonda is amazing. The pasta and the sauces are amazing. If i close my eyes when eating I am taken to the little Trattoria in that part of Italy, how Nonna Tonda manages to get the flavours just right is amazing.
I just wish they would sell the Risotto as a main item as honestly i could eat that and the pasta every day.
16 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi William,
Thank you so much for this amazing review- this really means a lot to us! We’re thrilled that our pasta and sauces transported you straight to a little trattoria in Italy- that’s exactly the experience we hope to create.
We are hopingn to add the risotto as a main with our new website which is coming soon!
nightmare. The sales representative placed an…
The sales representative placed an order without my consent following our phone call. I explicitly stated that she could email me the discount code butI did not want to activate my account or place any orders. Despite this, she proceeded to activate a subscription and process an order without my authorisation. I consider this to be a serious breach of trust and potentially fraudulent behaviour.
20 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Rita,
Please accept our sincerest apologies for this.
We can see there was a previous conversation about potentially giving our pasta another try, where a delivery date may have been discussed as a placeholder. However, this should always be entirely your choice, and it’s clear we’ve fallen short here. Being signed up to deliveries you weren’t expecting, especially after confirming there was no subscription, is understandably frustrating.
As per your email, I can confirm that your account has now been closed and you have been refunded. We will also ensure that your details are removed from our system.
Please accept our sincere apologies for the miscommunication, and thank you for bringing this to our attention.Please get in touch to hello@nonnatonda.co.uk if you have any more questions that we can help with.
my pasta didnt arrive
my pasta didnt arrive. the ladies in the office were very helpful and i should get a credit off my next delivery on 1st may. however i was looking forward to my carbonara and i never got it.
17 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Elaine,
Thank you for passing on this feedback.
We are so sorry for your missing Carbonara last week, we appreciate that this must have been very disappointing! We have been in communication with our delivery partners to ensure that this issue is resolved for next time and we have also updated your delivery notes so there can be no confusion.
I can assure you that your account has been credited for your next order so hopefully we can try getting some more pasta out to your soon!
A few questions
I've very much enjoyed the dishes, but have a few questions, and can't see how to contact you except via a review, so please answer. 1. I would like tobe able to order single portions of your dishes. Is that possible (or can it become possible)? 2. I would liketo know the ingredients in your dishes before ordering. Can this information be made available? 3. Can you make it possible to contact you in a more straightforward way? Thank you.
17 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Philip,
Thank you so much for your kind words- we’re really glad to hear you’ve been enjoying the dishes!
We also really appreciate you getting in touch with this feedback.
Single portions is a great idea, and we understand how helpful that would be. We’re currently reviewing our menu options, and we’ll definitely take this into consideration as we look at ways to improve flexibility for our customers.
You should be able to see the ingredient information on your account in the upcoming dishes or on our website. If you click on the dish it has the nutritional information on a drop down!
We apologise if you have struggled to get in touch with us. Please contact our customer services email at hello@nonnntona.co.uk or give us a call from 09:00 - 17:00 on 020 4538 3991 if you have any problems or feedback!
Thanks again for your feedback—it genuinely helps us improve. If you have any other suggestions, we’d love to hear them!
Everything!
Everything!! Food - delivery -customer service!!! Pasta is divine!
15 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Lory,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you loved everything, from the food and delivery to our customer service.
We truly appreciate your support and can’t wait to get you some more pasta again soon.
High quality and AMAZING tasting pasta!
Blown away! So easy and quick to heat up and have the BEST pasta or pizza. What a find! Fantastic high quality ingredients, great value. But the taste is just wow! You have to try to know. Very easy to skip a week and portions of the pasta are huge.
13 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi there,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear how much you’re enjoying the pasta and pizza!
It’s great to know you’re finding the meals quick, convenient, and good value, and that the portion sizes are hitting the mark too. We’ve worked hard to make the service as flexible as possible, so we’re glad the skip option is working well for you.
Thanks again for your support- it really means a lot to us. We can’t wait for you to try even more from the menu!
Amazing
Amazing! Can't wait to try more of your pasta and your PIZZA!
11 april 2026
Review zonder uitnodiging
Antwoord van Nonna Tonda
Hi Amy,
Thank you for passing on this great feedback!
We are so happy to hear you are enjoying the pasta and pizza so far! You should give our risottos a try too!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.