Nordichouse Reviews 

Antwoord van Nordichouse

14 apr 2022

Sadly just like all the other negative reviews this one is once again addressed to the wrong company! You purchased from Nordic Haus…… NOT Nordic House! Please can you write your review to the right company and remove this one as it is hugely damaging to us and incorrect. Thank you.

Antwoord van Nordichouse

Geüpdatet op 13 apr 2022

Dear Matt, I don’t think you have shopped with us at Nordic House. Sadly you may have us confused with another similar sounding company. Our phones are not turned off and working perfectly, being answered for our customers all day by our in-house team and we reply to emails the same working day. Please can you provide your order number so we can check for you? Thank you

Antwoord van Nordichouse

8 apr 2022

Thank you for your review. Sadly we have no order registered in your name with our company Nordic House. It appears you may have us confused with a very similar sounding company. I hope you get it resolved with them. Best wishes, the Nordic House team.

Antwoord van Nordichouse

4 apr 2022

Thank you very much for your review. We are very sorry to see what you have written as we have the loveliest customer care team.
We are sorry that you did not see the message about our opening times being Mon - Fri 9-5. Sadly you emailed in to enquire about your order during the weekend when our offices are closed, which is why we were unable to reply to you. Our lovely customer care lady who you spoke to earlier tried to explain that they were unable to reply due to our office being closed at weekends.

Due to incredibly high order volumes because of the Sale, we have made it very clear on the website that during this exceptionally busy time, delivery times are longer than normal and have made sure to highlight this by stating that delivery time can be up to 10 working days from placing the order.

If you would like to email your order number to our customer care team, we can try and intercept the order for you, to try and stop it before it is shipped if it hasn’t already.

Best wishes
The Nordic House team

Antwoord van Nordichouse

4 apr 2022

Thank you very much for your review, however we are saddened to read what you have written. We have checked our complete order history and we are unable to find an order with Nordic House in that name.
We are wondering if perhaps you have confused us with a very similar sounding company, as that seems to be happening a lot sadly.

We would be very grateful if you could email your order number to customercare@nordichouse.co.uk, so we can check it is one of our order numbers for you and see if we can resolve the situation for you.

Best wishes
The Nordic House Team

Antwoord van Nordichouse

13 dec 2021

Dear Wendy,
Thank you for your feedback regarding your shopping experience with us, and I’m sorry to hear that you are disappointed.
For areas of the UK that the couriers define as outlying, we do understand that this can make placing an order cost-prohibitive for individual or smaller items, like the candles and candle holder you mention. This charge is simply the cost of the service from DPD and is the price per box regardless of size and the items inside. We list the cost for our courier delivery service on the delivery page of our website, and the postcodes that this relates to. If your postcode is not listed, please do contact us and we'll be happy to look into this further for you.
The vast majority of items that we sell are fragile or of high value, and for this reason, we are obliged to use a courier service to ensure swift and safe delivery. We choose to partner with DPD as in our experience, they offer the most reliable service and a market-leading tracking dashboard for customers.
Unlike individual customers, our team members aren’t able to post one or two items at the Post Office; we have to arrange bulk collections from our warehouse. We have extensively looked into this, but using Royal Mail sadly isn’t appropriate for most of the orders we ship, so we wouldn’t be able to send the volumes of parcels to make it a cost-effective service for us or customers.
As an independent, family-run business, our customers are at the heart of everything we do. We are continually looking at ways to make shopping with us an enjoyable experience, which includes increasing our reach to customers worldwide. Rest assured that when we find a suitable solution for a service that is safe, fully tracked, insured, and more competitively priced, this will be implemented.
We always welcome and prefer to have the opportunity to have a conversation with customers directly, so whilst we will also respond to your feedback email, should you wish to talk about this further, please don’t hesitate to give me a call.
Kind regards,
Lucy
Nordic House Customer Care Manager

Antwoord van Nordichouse

13 dec 2021

Dear Angela,
Thank you very much for taking the time to leave a review. I'm really pleased to hear that you are happy with your order, and your shopping experience with us.
Our team take great pride in what they do and enjoy having the chance to speak to and assist customers, so it's truly lovely for us - and particularly Caroline - to receive your feedback.
We look forward to hearing from you again in the future, and if there is anything else we can do it assist, please don't hesitate to get in touch.
Kind regards,
Lucy
Nordic House Customer Care Manager

Antwoord van Nordichouse

18 dec 2020

Dear Rebecca,

We were deeply saddened and confused to read your review today.

Following on from our phone conversation this morning, we were so glad to hear that you have received all the emails that we have sent you. Customer care is at the heart of everything we do here at Nordic House, and we respond to all emails that we receive, so were concerned that our correspondence may have been caught in your spam filter.

We would very much like to take the time to highlight our customer care team’s communication regarding the return:

18th November - confirmation of the return and your chosen returns service.
20th November – response to your feedback regarding the cushions and returns charge from our Customer Care Team Leader.
2nd December – confirmation that the refund had been processed.
17th December – response to your email (sent 16th December), which included a copy of the refund confirmation provided by our payment processors.

Once the refund has been processed, the transfer of funds is arranged between the banks, which typically takes between 3-5 working days. In this instance, you will need to contact your credit card company in order to establish why the funds aren’t showing on your statement. The refund confirmation supplied by our payment provider that you received from us via email yesterday, should have all the information that you need, but if there is anything else that they require, please do let us know.

The colours displayed on any website do vary depending on individual screen setting preferences. Although we always hope our customers will love the products they have chosen; we appreciate there are occasions that products aren’t suitable. Returns information and prices are available to view on our website, and our customer care team are always on hand to discuss the best and most economical return options based on the items chosen.

If there is anything else that we can do to assist, please don’t hesitate to give us a call on 01872223220, and we will be very happy help.

Lucy
Nordic House Customer Care Manager