North American Bancard Reviews 126

They are the worst in the industry. Avoid them at all cost. I got an account through Sekure Merchant and both of those 2 companies are terrible to work with.

▪️They set up my account on day 1. I've asked them to amend the contract and to mention that I won't be charged any cancellation fee. The contract was signed.
▪️On day 3, after 2 legitimate transactions (all proof have been sent to them) they put a hold on my account for 7 days.
▪️On day 10, without notice or explanation they closed my account despite showing them that I never had any issue in 7 years with Square and Stripe.
▪️ On day 15, they have tried to charge me $531 without my consent, knowledge and despite having a signed contract stating that it will never happened.

Next step I'm calling my lawyers, they should both go bankrupt for their lies and false advertisement.

Very bad company bunch of liars they just charge you random fees and they keep promising you that everything will be fixed but no so people be very careful with them

worst shitheads ever! not only they are stupid and useless. they also continued charging me fees way past beyond i stopped using their services.

Avoid them at all cost, they are scammers

They will process the cards. But then they add hundreds of hidden fees written in small print in the contract. They they will charge you $299 to cancel your account.

Pure garbage, do not use-

Indian call center ,speak broken English constantly repeats what you said probably running it through a translator responding with canned responses Phone customer support is terrible. they are actually reading the manual while troubleshooting your issues. when they cant fix the issue they submit a back office ticket to oblivion and you have to call continually to submit enough tickets to some times get a resolution...

DO NOT DO BUSINESS WITH THIS COMPANY. They won't let you cancel your contract, and after it ends, they charge you again without warning.

I have not used the service since last year, I called to cancel it and the answer was that I had to pay, the best thing was to wait until the contract expired, THEY NEVER SENT ME THE CONTRACT so I did not know the exact expiration date, my surprise is that today August 1, 2025 they charge me 238.95 of the annual contract, I called to cancel the contract and return the money and the answer was NO, they are scammers, DO NOT DO BUSINESS WITH THIS COMPANY, after they charged me then they can cancel me before then no.

Aaron gives us the white glove treatment every time.

As a Sales Partner, I've found working with North to be a game-changer. Their reliable credit card processing solutions have streamlined transactions, making it easier to close sales and boost customer satisfaction. Their support team is top-notch, always ready to assist. No processor is perfect, but having one that keeps their merchants and sales partners best interests at heart and is willing to make things right shows integrity, and that's what it's all about.

When we first started our relationship with North, we had a really good onboarding experience with Mike Rendon. Our Relationship Manager, Aaron Hargett, has been nothing short of fantastic. He's always calling to check in every time we need something from him. He is extremely responsive. We really enjoy working with him.

My biggest annoyance with working with the North team is that they have way too many departments and different emails between paymentshub, Pay Anywhere, North American Bank card, North, various Risk department emails, two UW team emails, etc. I think it's really challenging to navigate the servicing experience and if it weren't for Aaron, I really wouldn't know where to send most of our communications.

We also had lost one merchant account and it's the only deployment issue we had thus far (given we do have limited retail experience with them), but they sent out three faulty terminals in a row to a merchant resulting in us losing the account.

Otherwise, everyone I've worked with on the team has been great, especially Aaron!

Aaron showed me hor to board the applications both thoroughly and professionaly.
He is a freindy person and easy to work with.

The Team at North is always friendly and helpful when I call in with an issue . They fix the problem and help me understand what happened to cause the problem in the first place so I will have a better understanding moving forward . The customer service and ISO support are friendly and courteous. The Tech dept is very well versed on all types of equipment and never has an issue fixing any problems I have.

Had an excellent time working with Dave Boyer made everything streamline! Tech support was great as well.

Working with North has been a great experience. Customer Care works with the merchants and resolves any questions or concerns quickly. Tech support is always patient and resolves customer technical issues when they come up. Usually solved within minutes. I work directly with David Boyer, and it has been a pleasure. He is quick with his responses and takes the time to assist me with my accounts.

Great company with great attention to detail

I had an excellent experience with North American Bancard. From the start, their team was incredibly responsive and knowledgeable, guiding me through the payment processing options that best fit my business needs. The setup was smooth and straightforward, with no hidden fees or surprises. Their customer support is top-notch-always available and eager to help whenever I had questions.

Jameel akel is the best person to answer your phone call Always
Help you with any problem
And right there when you need him

Thank you Jameel

When it comes to outstanding business operations and exceptional service, Jameel Akel with Business Solutions of America stands out as an unparalleled leader in the industry. Our portfolio of businesses, including numerous Smoke Shops, Liquor stores, and Convenience locations, thrives thanks to the seamless support and cutting-edge solutions provided by North, our trusted Merchant Services company.

Jameel Akel is undoubtedly the best representative in the country when it comes to business solutions and merchant services. His dedication, expertise, and unparalleled customer service have significantly enhanced the efficiency and profitability of our operations. Whether it's streamlining payment processes, providing innovative financial solutions, or offering expert advice, Jameel consistently goes above and beyond to ensure our businesses succeed.

Our experience with North through Jameel’s guidance has been nothing short of phenomenal. Transactions are processed smoothly, customer service is always responsive, and the tailored solutions fit perfectly with the diverse needs of our smoke shops and convenience locations. His proactive approach and deep understanding of the industry make a remarkable difference in our daily operations.

If you are looking for top-tier business solutions and a merchant services partner that truly understands your needs, look no further than Jameel Akel with Business Solutions of America. His professionalism, attention to detail, and commitment to excellence set a standard that others can only aspire to achieve.

I’ve had a fantastic experience working with North American Bancard.

What sets them apart is their knowledgeable, responsive, and genuinely committed team. Other companies I've worked with in the past were impossible to get on the phone and explain things. The onboarding process was smooth, and I was up and running quickly with no issues. Their rates are competitive and better than what I was previously paying. Most importantly, whenever I’ve had questions, their customer support has been quick and helpful.

Highly recommend them to any business looking for a reliable payment processor!