Northeast Kayaks & Paddles Reviews 

Ordered in November
No product
No email response
No phone response
Now website says closed : I am appealing for payment back from PayPal.
No comms from company and they have my money !!!!!

After many years we have unfortunately had to cease trading, we would like to thank all of our customers from over the years.

North East Kayaks is no longer trading. Begbies Traynor has been instructed to assist with placing the Company into Creditors Voluntary Liquidation.

Please contact for any queries. Notices will be issued to all creditors in the coming days.

The company is in administration please don’t buy as you will not get your money back. Like me and others. Check their Facebook page please to confirm. Your money will only go to their debts. Like mine.

I bought a paddle for over £300 for my son. It never turned up! We emailed a few times! We thought we’d been scammed as we had no communication and they had taken the money. Jon eventually emailed back nearly a month after taking the money to say they weren’t available! We have found one elsewhere and asked for a refund but by the time I get a refund this one will probably have gone! How they can take £100’s off people and not bother to keep them up to date on their purchase is beyond me! I would keep well away from any online purchases with this company!

Excellent product range and great prices. Jon was super efficient with all communications and postage. Would not hesitate to buy from here again and definitely recommend it. Ordered Sunday arrived Wednesday - say no more!

Excellent. Just Excellent. Ordered a couple items of safety gear from them. Very good price. Free delivery as the order was over £25. Came the next day. First time I've used them. Very happy.

Sorry for late review. Good experience. Everything went it supposed to be. Thanks

Friendly company with good customer service and a decent range of equipment. Shipping is always very quick and sometimes you get free stickers! I had an issue with a drysuit I bought from them and they were very quick to contact the manufacturers and sort it out for me.

Best price in the country for the Tarpon 120. Collected from the manufacturer and delivered to Dorset Within 4 days of my order. They rang to tell me the delivery date, then on the day, rang an hour before and 5 minutes before the delivery.

Wow! Great company to deal with, called for advice, the were amazing and helpful. Ordered Wednesday, arrived Friday, even with a postal strike! Fantastic, can't praise them enough

An absolutely faultless experience from start to finish. Ronnie initially responded to my emails promptly and comprehensively, she then set out to do everything possible to ensure my purchase was the right product for me. Even though I’m 281 miles from the store Ronnie managed to arrange a courier and I had same day delivery of my new Kayak! I really am blown away by this level of customer service, I’ve just never experienced anything like it. This really has been the perfect buying experience, thank you! 😁

Just had fantastic customer service from Angus. We would like to thank him for all the time he spent with us this morning explaining the clothing products on offer for kayaking. His enthusiasm and knowledge was outstanding. We will certainly visit again.

Just ordered from them for the 3rd time. Absolutely first class service and really good response times to enquiries.

I highly recommend them and will continue to by stuff through them, as they make a visible and noticeable effort to provide quality goods with quality customer service.

Ordered a touring kayak for delivery to the southeast - regular phone updates from Jon - kayak, paddle & accessories all delivered together within a couple of weeks - nice and easy - well done to all at North East Kayaks.

Excellent service. Very impressed with competitive pricing and delivery service.

I was aware when ordering my kayak that it was on back order and therefore understood a delay from ordering to delivery.

Excellent delivery service to the Highlands of Scotland

I spent over £1000.00 on a Perception kayak, paddle, caddy trolley and boat rack on 4 July 2021 and ... apart from an automatic response that my order had been received, I heard nothing. And more of nothing ... until I phoned Jon to ask when my items would be delivered. He was friendly and helpful, saying that the kayak would be delivered before the end of July. He also said the smaller items would be delivered separately - and they were, however, of the kayak and the paddle there was no sign or, and this is where it soured for me, no communication whatsoever from the company that my order was being delayed. When I finally phoned Jon to ask for an explanation he made me feel as if I was a nuisance and no-one else had ever chased up on orders like myself. (I had spent over £1000.00!!!) Finally, the kayak was delivered WITHOUT the paddle that I had been told would be delivered at the same time. So I telephoned Jon again - stories of short-staff, ill-health and how much he had done for me prevailed - and I was assured on the Thursday that 24-hr delivery of the paddle, forgotten when the van was loaded for delivery, would get the item to me before the weekend. Friday came and went, so did Saturday - at which point, Jon told me it had not been collected on the Thursday and went off late on Friday, I went out and bought a paddle from Decathlon for half the price - and the paddle finally arrived on the Tuesday! The products are great, don't get me wrong, however, of service there was absolutely none. I sat for three days with a Parcelforce tracking number that had been issued by Northeast kayaks but not registered yet. Finally, to add insult to injury, I received an automated email that my deliveries had all been effected and the order completed BEFORE the paddle had even left their doors. I was left feeling a nuisance, unwanted as a customer, and frankly, a waste of their time. PLEASE buy your kayak and goods from a face-to-face supplier who will treat you with a little courtesy and some good communication. Jon told me he moved heaven and earth to complete my order but it would have been good to hear from him rather than endure soggy silence for the duration of the long time it took to deliver my order.

Excellent customer service, very fast delivery and great quality product. I can't wait to do business again. Giuseppe

Awful customer service. You have to call them for updates. Jon will tell you that kayaks come with seats but when they turn up 4 months later without seats he will blame the manufacturer and not himself. Everything is someones else fault. No offer of help. DO NOT USE THIS COMPANY THEY LIE.

I found the PFD I wanted for a great price compared to other shops. Ordered it, and added a pair of gloves, with the saving, and it arrived the next day!
I didn't receive any email confirmation of my order but after enquiring with the shop, their response was swift and confirmed my order had been despatched and arrived the next (to)day! Great service!

Delighted with the sit on top kayak I ordered, came before expected, with free delivery a huge bonus, especially in the scottish highlands where many others add a large surcharge!

Order arrived as specified, all present and correct. Postage took a little time (6 days), but that was free, so what of it?
We like the equipment. Not the first time we’ve ordered from NEKP and there wasn’t a problem last time, either.