Northern Gas Heating Reviews 649

14 solar panels, battery and inverter installed on behalf of tomato energy by electricians G and Ben.

Very, very happy with their work very thorough no mess made all cleaned up at the end, professional individuals.

Guys arrived on time each day and were polite, neat and tidy. Did an excellent installation on behalf of Tomato Energy. Cleared away all the mess. Couldn’t fault the installation.

Rudson and team did an excellent work installing our solar panels . Highly recommended

Ravinder ,Chris and Lee were so professional in the job roles and very willing to help . Polite, tidy really nice people . Arrived promptly . Please express my Thanks to them for a fabulous installation job . Nerys Chadwick

Rudson and his team were really friendly and did a great job. Kept everything tidy as they worked. Couldn't recommend them more as really great service.

Rudson’s team were very professional and installed the equipment in a neat and tidy manner. They kept me informed of progress each step of the way and explained how everything works.

Rudson and his team installed my solar system over two days, and I couldn’t be happier with the entire experience.

From start to finish, they were professional, knowledgeable, and clearly took pride in their work. They were more than happy to answer my questions and took the time to explain how everything works, which I really appreciated. On top of that, they were a genuinely friendly and personable group too.

The installation itself was incredibly neat and tidy - everything looks fantastic. I’d highly recommend them to anyone.

After suffering a poor experience with Tomato Homes Patrick Day who has take over as National Operations Manager for Norther Gas Heating (which has taken over responsibility for Tomato Homes). Patrick contacted me personally to discuss my problem and in due course generously agreed to replace my entire system with a DNO compliant one.

I cannot thank him and his team enough the service was excellent and Paul, Lee and Mick completed the install perfectly. I a very happy and satisfied customer :)

Ben and G what absolute stars totally professional tidy workers helpful Done an amazingly nice fitting explains everything to me that I needed to know in terms I understand. Cannot recommend these two enough.

The two electricians arrived early and worked continuously until the job was complete. It took two days and both of them were pleasant and helpful and explained how the system worked

Ravinder, Suraj and Joe installed solar panels and a battery on my home. Their work was excellent, as was their customer service.
Genuinely nice fellas who took pride in their work and were tidy.
I was worried about wires down the front of the house, but they even went out of their way to feed the wires through the loft and down through the garage so it looks much better.
Thank you

The two engineers Ravinder and suraj have done a great job very professional happy with these guy. Thank you

Amazing work completed by the trio Ravinder, Joe and Martin. Excellent performance and communication. Keep up the hard work

Ravinder, Suraj and Christos were nice people helpful and very friendly, no hassle and everything was great. They are good engineers who did a great job on the battery and inverter installation. Very professional. Very clean and tidy. Ravinder showed us through the app how to manage and monitor the panels. We would recommend it to everyone.

After being required to contact a pest controller at our own expense to remove a dead bird and an unviable pigeons nest from our roof, we were frustrated that, come the day of the installation, the roofers had not been provided with the bird mesh to protect the panels as listed in the contract. After much chasing, learning that the mesh was on order without a certain delivery date, this was installed a full week later. Our installations contact at Northern Gas left the company between incorrectly assuring us that bird proofing would be installed on the day and the day of installation, without informing us or providing a new contact for our case. The installation took a day longer than scheduled as well which, while understandable due to ladder access difficulties, did disrupt our working schedules substantially. The installation itself is professional and tidy, and the installers were themselves helpful and communicative. We are happy to have a good solar PV and battery system in place, but our view of Northern Gas is mixed at best.

Ben and G the renewable engineers have done a fantastic job on the installation of the battery and inverter. Their workmanship is exemplary and they kept me informed throughout the installation process. Great work Gents your hard work has kept me from slating an an abysmal customer service journey between northern gas and Tomato energy.

I had an issue with my inverter configuration, and Paul Morton, the National Installations Manager, provided outstanding support. He responded immediately and guided me through the process with clear instructions and a helpful video.

Thanks to his prompt assistance, I was able to calibrate the battery successfully through the app.

Highly recommend their service for anyone needing reliable after-sales support!

Very professional. Very clean and tidy!! Full explanation of what they were doing!

Avoid like the plague...

Absolutely the worst customer service from any company I have had to deal with. Had no issues with the installers and the panels went up without a hitch around a year ago so all seemed well upfront but if you have to call them for any reasons as unfortunately I have had to multiple times over the past year they've been up, It's the same guy who answers the phone, and every single time he tells me it's a different department that deals with that.. I'll get them to give you a call back... And guess what.. absolutely nothing. I had to phone 10 times at one point before I was finally given a call back to resolve a problem. This company is an utter joke as far as providing after sales support and any sort of confidence that should anything go wrong that it will be rectified... If I could send the panels back and start again with someone else. I would.

EDIT: clarification on the past year of having solar panels not since the begining of 2025.

Joe Ravinder and suraj great customer service quick and very helpful and did amazing job fitting everything very happy