Northridge Finance Reviews 

All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case but won't allow you to speak to that person directly. The representatives that I have got through to are all junior in standing, unable to answer pretty much anything of any relevance, and seem to have been trained more in being obstructive, and even rude, more than anything else. Many have strong, almost incomprehensible accents too. I'd pay three times as much to avoid this company in the future and wish I'd checked their online reviews before agreeing to deal with them.

This company is impossible to reach by phone, I've been tying to contact them for two days now about my settlement, which I have payed in full through my bank. I was kept on hold for twenty minutes then later, thirty minutes the first day and twenty five minutes the second day and I still have not spoke to them. There is no way that they can be that busy. This is one company that I will make sure Im not using again. There are plenty of other finance companies. Obviously this company and its staff do not have any respect for their customers. How many more bad reviews do they need to get before they rectify these kind of issues??

Yesterday my bank account was showing Northridge had taken out £5135.35 from my account, without my knowledge. After speaking with an incredibly rude young lady on the phone, I realised they had sent a letter to my old address outlining the end of my PCP and detailing the settlement figure which I obviously never received. So, they send one letter, if you don't receive it or respond to it they will just take the money out of your account without a phone call, or additional letter. My husband was working away, so I had no funds whatsoever for 24 hours, no money to put fuel in my car and was terrified I was going to break down on the motorway with my baby in the car. So poor and the customer service was terrible, she just kept saying it was in my agreement (which I had signed 4 years ago) my bank withdrew the payment but it wasn't until the next day I had any money. Really worrying experience and they just didn't care in the slightest.

When you have issue with a car you have bought with Finance, you are meant to have the support of the finance company if thing go wrong, not with this company, they re-iterate they have 8 weeks to investigate, i'm 4 weeks in and letter today sounds like Arnold Clark wrote it for them. It would seem they do good business together and neither will take responsibility or refusing my Consumer rights to rject the car.
It would now seem I have to go down the legal route as well as reporting them to the financial conduct authority. But will be dragging them it to it, their delaying tactics along with the dealership is very un-professional.
It is 2022 why is everything still being sent by post? no direct contact with complaint handler? poor poor poor
My advice to anyone, if you have the option of another fiance company - TAKE IT, Northridge are not interested if things go wrong.

I'm like many other people. Covid hit me and I ended up losing my job and business. I needed a holiday break of payments to make sure I could keep everything afloat. I spoke to one of the gentlemen (now a snake) at Northridge Finance and they agreed that as long as I keep up my payments after the 3 month holiday there would be no issues.

Fast forward the 3 months. I start my payments back and everything seems fine. I get to February (1 month after payments restarted), I get a letter from Northridge threatening default proceedings. It took me until the middle of March before I could speak to them as their customer service offices aren't open later in the day (again a snakey move). I contact them during my holiday break to ask why I received this and what I should do from here and they told me that I need to make these payments or it will affect my credit. Wasn't told me before, so again, snakes.

I asked if I could increase my monthly payments and they told me that the only way is to do an Income & Expenditure to increase it, but then said I can manually increase my payments on their rubbish website (you can't. I tried several times. Snakes always lie.)

I get the Income & Expenditure form and it's the most intrusive, disgusting form I've ever seen. How dare you ask good paying customers to fill out something like that. Vile. Absolutely vile.

So I emailed back and told them that I will not be filling it out and asked what will I do next? Again, the same rubbish of making the payment through Bank Transfer or increasing it on their rubbish website.

Low and behold, I get a letter a week later. "Recover our assets". Hahahahahahahahahahahahahahahahahahhahahahahhahahahahhahahahahahahahahahahahhahahahaha...

Wait, so I make over £3,000 of payments towards the car, during covid, I'm paying with furlough money as my business wasn't making any money, I scrimp and scrape, I ask for 3 MONTHS not 3 YEARS of payments to be stopped to help me, you agree to it and send a letter threatening that? No chance.

If someone from Northridge Finance reads this, hope you have an awful day, you ratbag.

I've made the payment and had to borrow more money just to keep going because if I lose my car, I lose another job. Snake!!!

Stay away from this company. No soft search completed, declined me for credit and left a hard search on the account despite "soaring high" credit score and no affordability issues. No arrears, hardly any debt but they refuse to give me the reason for declining me credit having left a hard search. Contact centre is of no help and the complaints process is only via post.

Shambles of a company. FOS will be contacted.

Absolutely disgusted. You decides to make their customer service an answering machine. What a way to save cost. They said leave a message and we will call you back. 21days later, I’m still waiting for a call. My car finance is about to come to an end and there is no one to speak to regarding my next plan. Absolutely disgusted

What away to run a company I called the customer service they have aa answer message to email them and they will get back to you in 2 to 3 working days or do it online. What about people who cant do it online or need a question answering quicker than 3 days. Wont be using this company again. Steer clear.