Northridge Finance Reviews 

So quick and easy, everything customer service should be! Gary was very cheery and really helped me with what I needed, such a lovely guy!

Very easy to get through to customer service and I was not put in a queue on the phone. I spoke to an agent named Gary who resolved my query within minutes. Great help!

I had a problem with a used car from Cars2 Wakefield. They refused to deal with it and told me to ring Northridge Finance. I did, and immediately they raised a complaint. It has taken about 6 weeks in total, including a vehicle inspection and test drives etc, but the complaint was upheld. Cars2 are still refusing to acknowledge the faults - but Northridge have been amazing - every step of the way. I must admit I have learned a lot about consumer rights during this process, and cant thank Northridge (especially Alan) enough. I would definitely recommend Northridge Finance…..Cars2 is a different story!!

All questions were answered & explained thoroughly

I ask for a refund as I paid twice and they have not done it

just complete utter ignorance from all staff avoid at all cost when things go wrong this company doesnt want to know

Absolutely disgraceful customer service. I ended up raising a complaint with the Financial Ombudsman at the sheer lack of communication or help and disregard for my compliant and Northridge have never responded to them! Ignoring the Financial Regulator, what hope have I got of ever hearing from them. Disgusting. Do not use their services.

Pranay in customer service is so rude- absolutely ridiculous and unbelievable. My conversation with him was nothing but unprofessional. He seemed very unbothered and extremely unhelpful. He didn’t let me explain my situation before jumping to tell me I was not able to do a certain thing. When I asked him to let me finish my sentence, it turned out I was eligible to proceed with what I wanted to do—he seemed like he just didn’t want to help. This is the opposite of the experience I had last week when I called and spoke with another customer service rep. Absolutely awful! Can his manager David please listen to this call recording and train colleagues on proper service?

Avoid at all cost, scammers.

Nothing but good things to say.
Staff polite and always been very fair and helpful.
Over 5 year period.

Really helpful from start to finish made it a lot easier for me Courtney couldn’t do enough to make the experience better for me as partner died and had to return the car as could not afford it thank you Alison

Very good company to deal with, finance was all set up quickly any queries I had were dealt with instantly and all calls throughout the term period were answered efficiently and professionally, smooth from start to finish, would highly recommend.

AVOID! AVOID! AVOID!

0 stars

I had my previous car on a PCP with these clowns. When my PCP ended they just took the settlement figure without informing me. I asked why and they said its not their process its up to me to remember..my bank returned me the money...so off to a dealership i went to PX my car and settle the figure at the end of September. Took 2 days and much messing about and passed from pillar to post to get them to send me a settlement figure on PDF via email so i could get my new car sorted...apparently they don't do email because of GDPR (which is factually incorrect)...anyway..i think I am rid of them at this point.....fast forward to April 2024 and I receive a letter from them stating the amout of £3124 has never been settled..I ring the dealership I bought my new car from and they provide me with a screenshot of the bank payment being made to them on the 3rd October 2023....I ring these clowns again...and Im told that because they didnt put my agreement as a reference then the payment doesnt count.....I told them I will send the evidence I have..they say it doesn't matter....no agreement number then its not paid..I asked them to cross reference their bank..which they wont do......so I told them Id see them in court...should be a laugh!

Bullies, on a PCP contract they offer absolutely no help with your purchased product, demand and take full payment at the drop of a hat. I paid nearly £3000 in negative equity (I understand it is not their fault I'd over paid for the vehicle) just to release me from the contract, and they are yet to refund me a small over payment or even acknowledge my settlement over a week after payment. (I can't imagine the intolerant attitude I'd receive if I'd been over a week late paying them during the contract). And before you reply the usual "we're sorry to hear of your experience, please contact us...." Nonsense, my name is David Gilbert and I have already had correspondence with you. Please don't finance your vehicle with this company.

Under no circumstance use this company.
I cleared outstanding car finance on the 26th of march. On the 27th I received an email confirming the account was cleared and they had no further interest in the car.
On the 2nd of April they took a payment. I called them and was told it would take 8 working days for the money to be refunded, which is an absolute joke, considering they illegally took money from my account. They managed to take the settlement money instantly!!
Roll on to today the 12th April, still no refund. I called again to be told the refund has been initiated and would take 5-10 working days.
Absolutely ridiculous not to mention criminal.
Please do not deal with this disreputable company

Fantastic customer service pick my car last Saturday 1 pm all financed agreed by 3pm polite staff talking to me over the phone with my application could not fault them
Colin craft

A very bad finance company. I brought my car from Arnold Clark and they arranged my car finance through this company, as it was ending, without any notification they took nearly £3800 in a single month making my direct debits cancelled and all kind of financial problem. AVOID AT ALL COST.

Stay away from this company, sold a faulty car I cancelled the deal in first week and still taking money from my account , they are not helping I called in first week that I am not buying the car they even did not bother but asked dto deal with car dealer ,, interest rate is high too ,,

Who are this company ? Received a letter in the post saying I had been refused finance despite not even applying for it. I have an excellent credit record and could easily obtain credit from my bank should I require it. They've now left a hard credit search on record without my permission and I will be reporting them to FCA. SCAMMERS STAY WELL AWAY FROM NORTRIDGE FINANCE !