Very good service from Norton Finance. The team was professional, helpful, and made the process quick and easy. I would highly recommend them. Laura was amazing throughout our mortgage journey. She... Toon meer
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Lees wat reviewers zeggen
I was very happy with the service I received. Everything was explained, I was kept updated and found the whole process a lot less traumatic then I thought it would be. If I had to post a negative the... Toon meer
The service we received from Norton Finance far exceeds what we could reasonably have expected. Our advisor Jodie went above and beyond to guide us smoothly through every stage of the applica... Toon meer
Super helpful, kept me in the loop. Transparent with everything. Quick turnaround. Have absolutely no negative things to say. Great from start to finish. Thank you
Bedrijfsgegevens
Geschreven door het bedrijf
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Contactgegevens
Norton House, S60 2DR, Rotherham, Verenigd Koninkrijk
- nortonfinance.co.uk
4,8
Uitstekend
190 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent communication throughout.
Excellent communication throughout.
Speedy smooth process. Both mathew and laura made the process stress free.
Have not one complaint. 5 star customer service.
27 november 2025
Antwoord van Norton Finance
Thank you for the 5* rating!
It’s great to hear that our communication and support made everything easy and we’ll make sure Matt and Laura see your lovely comments 🙂
Thanks again for choosing us.
Effective and efficient finance
Steve was ever present, reassuring and supportive throughout the whole process. Whatever the question, silly or not he guided us all the way. Now we are in a position to finance our renovations. Thank you!
27 oktober 2025
Review zonder uitnodiging
Antwoord van Norton Finance
Thanks so much for your feedback. We’re so pleased Steve could support you throughout the process. Best of luck with your renovations! 😁
Antwoord van Norton Finance
Thank you for the great feedback 😊
They found an option for us to sort our finances
They found an option for us to remortgage, which was a job to be fair. Being in our 70's, not everyone wants to assist. They were super efficient, friendly and fast. I would highly recommend them to help sort a problem. They were first class. If we needed financial assistance, they would be my No. 1 choice.
3 oktober 2025
Antwoord van Norton Finance
Thanks so much for your wonderful feedback. We’re really pleased we could help find the right option for you and make the process smooth and straightforward. It means a lot to hear you’d choose us again, thank you 😁
Louise Barnes made the experience a…
Louise Barnes made the experience a stress free uncomplicated one. Extremely knowledgeable and helpful to any queries
2 oktober 2025
Antwoord van Norton Finance
We really appreciate you taking the time to share your experience and it’s great to hear Louise made everything smooth and uncomplicated for you. We’ll make sure she sees your feedback! Thank you 😊
Credit Report Error Added unknown nsme
Had an unknown name added to our credit file by Norton Finance without permission, credit rate has been effected. Won't help us remove name and think an apology is good enough.
19 juli 2025
Review zonder uitnodiging
Norton Finance made my job less…
Norton Finance made my job less stressful and they were always polite, professional and very efficient at what they do.
Top job 5 star
10 september 2025
Good and hard working with difficult…
Good and hard working with difficult circumstances
8 september 2025
Steve Bacon was so supportive in…
Steve Bacon was so supportive in assisting us with this process. Information was given throughout the process and we were made aware of all areas of the loan we were requesting. Completed in a very quick time.
28 augustus 2025
Review zonder uitnodiging
excellent service big thank you to…
excellent service big thank you to steve and team for helping me to complete everything really appreciate your help well done
14 augustus 2025
Review zonder uitnodiging
Excellent service Laura and Matthew were so helpful and made the process so smooth highly recommend
Overall process was so hassle free and smooth and completed within 4 weeks vey efficient and also offer great advice
11 augustus 2025
Advisor Steve was brilliant very…
Advisor Steve was brilliant very patient with me and my questions
Guided me through the process
Thank you to all
28 juli 2025
Review zonder uitnodiging
Outstanding service from start to…
Outstanding service from start to finish!
I can’t recommend Norton Finance highly enough. Paul Wright, Laura Burgar and Amy Bugdol were an absolute pleasure to work with on our loan — knowledgeable, responsive, and consistently professional. Their dedication to meeting our timeline, combined with genuine client care, made the entire process smooth and stress-free. They are a true credit to the company. Thank you for going above and beyond!
25 juli 2025
Review zonder uitnodiging
Excellent Experience with Positive Outcome
Louise, Laura and Jordan at Norton Finance were amazing. They always contacted me when they advised me that they would and the fast progress of my application was down to their diligence and professionalism. I have had a successful outcome and cannot thank them enough. I would definitely recommend anyone to Norton Finance.
14 juli 2025
Antwoord van Norton Finance
Thank you so much for your kind words! We’re happy to hear you had a great experience with us and felt supported throughout. It means a lot that you’d recommend us, and if you ever need anything in the future, we’re here to help 😊
SB = £5000 broker fee vs £500…
Dealt with SB £5000 broker fee (more than 6%) vs £495 lender fee. Be very careful, Left us worse off than ever with a crippling high interest product we cannot get out of.
12 juli 2025
Review zonder uitnodiging
Dealt with Mr Steve Bacon
Dealt with Mr Steve Bacon - made the process easy and stress free. Communication was consistently clear and prompt which is helpful when going through an application like this. Would definitely use Norton Finance again.
11 juli 2025
Review zonder uitnodiging
Antwoord van Norton Finance
Thank you for your lovely feedback! We’re so glad Steve helped make the process easy and took the stress out of it for you. It’s great to hear you’d come back to us again – we’d be more than happy to help!
Never get back to you.. waste of time
Queried about a loan 2 weeks ago had 1 call off callum, said he would get back to me next day never called
Called yesterday was told Lee was looking into it & was waiting for a reply from one more lender.
Called today line engaged for Lee spoke to a lady.
Feel like I've been fobed off with this company
No one gets back to you, you have to chase yourself.
Back to drawing board absoloutey disgusting customer service
Avoid !!!!
Don't bother
3 juli 2025
Review zonder uitnodiging
Antwoord van Norton Finance
Thank you for your feedback and we're sorry to hear about your experience.
We always aim to provide clear communication and a smooth customer journey, so we're sorry to hear that you felt let down.
Having reviewed your case, your application was submitted on the 30th and progressed as soon as we received your documents on the 3rd. Everything was prepared by the 7th, but unfortunately we weren’t able to reach you to move things forward.
We understand you had concerns about fees and going directly to the lender. As we explained at the time, Pepper only accepts applications via a broker and our fees are clearly outlined from the outset and are only payable upon completion. You're under no obligation to proceed if you're not happy with the options provided.
We appreciate your frustration and are sorry we couldn’t find a solution that suited you on this occasion. If you’d like us to revisit your options, we’d be happy to help.
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