NOVA Greece Reviews 

After waiting 3 months for the 5G box with no updates, I asked to cancel. They told me I need to pay 174 euros for the box that I am still waiting for, plus bills, even though I don't have internet, and an additional 130 euros to cancel. XD"

The worst internet provider I ever had in my entire life the max internet speed it was 12-13 Mbps when I was using services for 24 mbps and the best part is sometimes I had 0.64 Mbps speed fro few days until they fix their own servers so we can use the internet properly otherwise with 0.64 you cannot even scroll even the scroll on the browser is lagging some times 👎

They are trying to charge me €130 for interrupting my contract before it ends and they say that the cancellation fees were mentioned in my contract. The thing is, I never received the contract from them. But even if I did, by law, they are not allowed to charge me more than the fees of two monthly billings, which would only amount approximately €60. How does this make nova a trust worth a company? Not to mention that their service is below mediocre in all aspects. I was planning to keep my mobile service contract but after these incidents, I will definitely cancel that as well.

Review of Nova Greece – A Case of Unprofessionalism and Poor Customer Support
I recently had an extremely disappointing experience with Nova Greece, which has demonstrated a severe lack of professionalism and customer service.

I visited a Nova Greece store to set up a service package that included mobile phone lines, a landline, internet, and TV services. The process in-store was smooth, and everything seemed well-organized. However, the real issues began after signing the contract.

A technician was scheduled to complete the installation, but they never showed up. After numerous calls to both customer service and the technical support team, I was repeatedly assured that the technician would contact me “tomorrow.” Of course, no one ever called, and this cycle of false promises continued for over 15 days with absolutely no progress or resolution.

Due to this unacceptable delay, I decided to cancel the internet, TV, and landline services while keeping the mobile phone lines. However, when I contacted Nova Greece to proceed with the cancellation, I was shocked to learn that I could not cancel my order over the phone. Instead, I was told to return to the store where I had initially signed up. When I followed their instructions and went back to the store, I was once again denied the ability to cancel—leaving me completely trapped in a contract for services that I have yet to receive.

To make matters worse, I later discovered that my entire residential area only has one technician assigned to handle all installations and service requests. This complete lack of operational planning and support makes it clear that Nova Greece is either severely mismanaged or intentionally misleading customers into long-term commitments they cannot fulfill.

In conclusion, I strongly advise against using Nova Greece for internet, TV, or landline services. Their business practices are disorganized, their customer service is unhelpful, and their lack of accountability makes the entire process frustrating and untrustworthy. Save yourself the hassle and look for a more reliable provider.

Είστε αλήτες... Και εσείς και οι προϊστάμενοι σας και όλοι εκεί καταφέρατε να μαζευτείτε όλα τα σκουπίδια σε μια εταιρεία ξεπλύματος και διαφθοράς... Κακο ψοφο

Absolutely horrendous, in these day and age we have to beg their representatives to be able to pay for an internet speed upgrade(we have an unstable 12mbps near the center of Athens!!!) and their answer is always different:
a.Wait for a representative to contact you about our offer
b.We see no fault in the area's connections
c.I promise you we are arranging your upgrade to a higher speed contract
e. Please be patient, work is under way, no worries

and all lies

Ο υπάλληλος Βασίλης, ήταν πολύ εξυπηρετικός στην ενημέρωση μου σχετικά με την καινούργια σύνδεση κινητής τηλεφωνίας μέσω του live chat. Υπάλληλοι όπως ο Βασίλης αξίζουν με το παραπάνω μπόνους παραγωγικότητας!

Χάλια εξυπηρέτηση…. Εκατό ώρες να συνεννοηθώ.. η κοπέλα δεν ήξερε καν για μια προσφορά που υπήρχε και ΣΗΜΑ ΠΟΥΘΕΝΑΑΑΑ

Είμαι καινούρια συνδρομήτρια στο τηλέφωνο μου είπαν ότι θα πιάνω 5G, με 100αρα ταχύτητα.

Ήρθε τεχνικός έκανε τις σχετικές μετρήσεις μου ανέφερε ότι δεν έχει καλή κάλυψη το σήμα. Κάλεσε το σχετικό τμήμα ώστε να μην προχωρήσει στην σύνδεση, του είπαν να ολοκληρώσει και θα επικοινωνήσει το τμήμα μαζί μου.

Μια μέρα μετά με καλούν να μου πουν κακώς έγινε η σύνδεση διότι δεν υπάρχει καλή κάλυψη στο σήμα και να καλέσω σε ένα 5ψηφιο νούμερο (με χρέωση ) προκειμένου να κάνω ακύρωση του συμβολαίου μου.

Εγώ έχασα μια ημέρα εργασίας (την οποία δε πληρώθηκα) ώστε να είμαι παρούσα στην εγκατάσταση και τώρα καλούμε να χρεωθώ σε 5ψηφιο νούμερο προκειμένου να γίνει η ακύρωση του συμβολαίου μου.

My speed that dropped tremendoulsy I'm supposed to get 100Mbps download but I'm only getting 30Mbps; since I was not working at home before I hadn't notice but I believe it's gotten worse in the last month. I have also experienced many disconnects of 3-5 minutes and one big one so that lasted over an hour. The last one required a hardware reset of the router but the tech support didn't suggest that until close to an hour had passed; even though I mentioned to him that my NOVA router was not getting an an external IP address. Also I tried to signup for the FTTH and the contract they send me was not what they promised on the phone.

They are the worse company that exists. After exactly 12months the speed went from 12-13PMbps to 4mbps and i called to ask why as it was overnight and i got as answer: the coper in your area is consumed overtime... yeah the coper in my area got consumed overnight.

Additionally, tried changing from Vodafone to Nova my mobile number and they lied about the data being unlimited in Greece and also within the EU like i already had with Vodafone and i downloaded the App made an account and i see package data 50GB. i thought i signed up for unlimited... asked for a manager and she of course protected the employee saying that he informed me accordingly and maybe it was a language barrier... em... numbers are the same... i don't think the language barrier was the issue. changed back to Vodafone. Fiber from Nova came to my building. Made a contract Summer 2024. They said it will take 2-3 months to be completed. They forgot to put a box in my floor... They came to install it a week ago. Made a new contract and nothing has happened. Was told in 2 days will receive a new contract to sign and nothing yet. Oh did i tell y'all about the first fiber contract being a terrible experience as this company would not accept a local ID card and an international passport and an ID from a different country... i guess they have their own policy... Overall terrible experience. Reaching out to customer service takes ages... and it is rare to be served in English. They had an email and they removed it, it is only chat support now and if they call you for any requests you will make they will call for literally 5 seconds and then as soon as i say hi or Geia they hang up and then email saying we tried to call but no reply...
Since the change from Wind to Nova I think the good service they had once upon a time was taken by the wind... literally.

The level of anger and hate towards this company is so big i would like to make a Netflix series out of it called: "The Chronicles of Nova."

Shame on you...

Want to fix things? Email or call me.

Απαράδεκτοι.. όταν χρειάστηκε να κόψω τη σύνδεση, μου ανέφεραν ότι η σύνδεση θα κοπεί 2 μήνες μετά από την αίτηση διακοπής και ταυτόχρονα να πρέπει να πληρώνω το πάγιο χωρίς να χρησιμοποιω το ίντερνετ

For no reason my telephone, internet and tv service was discontinued. They don't have any trained personal to help . Horrible company I wouldn't recommend it . They are thieves I'm told the bill wasn't paid not true 😭

Δοθηκε βλαβη στην τηλεφωνικη γραμμη στις 27 Δεκ 2024 και ως σημερα 8 Ιαν 2025 η βλαβη παραμένει. Αδιαφορία ή ανικανότητα .......δεν εχω καταλήξει στο τι φταιει

Να ξεκινήσω με το ότι ο μόνος λόγος που πέρνει αστέρι αυτή η κριτική είναι για ένα από τα μέλη της κ. Μαριανθη Κυπραίου η οποια εξυπηρετεί ασχολείται και βοηθάει σαν να είσαι δικός της άνθρωπος δεν έχω ξαναδεί τέτοια προσπάθεια ..

Παρόλο που η εταιρία είναι το μεγαλύτερο scum που υπάρχει , με το χειρότερο σήμα στην ιστορία της κινητής .
Αν την έχετε πατήσει και έχετε υπογράψει συμβόλαιο με νόβα τουλάχιστον ζητήστε την Κ.Μαριανθη για την καλύτερη εξυπηρέτηση σας μιας και είναι η μόνη που κάνει αυτήν την «κακή εταιρεία « καλύτερη

Αν μπορούσα να βάλω -100 θα το εβαζα. ΑΠΑΡΑΔΕΧΤΟΙ!!! Πληρώνουμε ιντερνετ τζαμπα. Το ιντερνετ σταματαει όλη την ώρα. Έχω κάνει επανεκκινηση το μοντεμ απειρες και εχω παρει την τεχνική υπηρεσια στο 13700 και το μονο που ξέρουν να λενε ειναι κάντε επανεκκινηση το μοντεμ. Τους λεω οτι το εχω κανει πολλες φορες και εχω ιντερνετ μονο για 3 λεπτα και μετα δεν υπαρχει ιντερνετ. Μου εχουν κλεισει 3 φορες το τηλεφωνο απο την τεχνικη υπηρεσια και ειναι απαράδεχτο και αντιεπαγγελματικο. Είναι η πίο κακή εταιρια που υπάρχει. Απαραδεχτοι κι Ντροπή. Φυσικα αλλάζω εταιρια για μια καλύτερη οπως cosmote ή Vodaphone. Θα πληρωσω λιγο παραπάνω αλλα θα έχω την σωστη υπηρεσία και εξυπηρέτηση.

O
Nova is a cheater company
You are the worst ever
There is no human to reply
No managment

Absolutely disgusting company. Scammers and liers. Avoid at all cost.

Horrible service. Unpolite workers .

the bad service i have ever seen i my life
especially argyroupoli store they charged me 100 euro
for 3 days