Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Toon meer
Bedrijf heeft geantwoord
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van now:pensions
Hi Alan,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
I had my little savings sent to my personal account
I had my little savings sent to my account in time I expected it. It was great to have it on time.
23 september 2026
Antwoord van now:pensions
Hi Ian,
I'm so happy to hear everything was paid to you on time. Thanks for getting in touch to let us know.
I've passed your review to the team. They'll be delighted with this review.
Kind regards,
Conner
now:pensions
Rubbish
It took just over a month to get sorted when I was told when I rang them it would take 7 days
Stay clear or move to another pens
1 september 2026
Antwoord van now:pensions
Hi Sharon,
Thanks for taking the time to let us know about your experience.
I've taken a look at your account and I can see that there was a miscommunication on your account. Please accept my apologies for this.
I can see that once we'd gotten everything approved, your funds were paid within our timeframe. Your feedback is greatly appreciated.
Kind regards,
Conner
now:pensions
Easy to use app
The app was self-explanatory and easy to use. Money was paid in 2 days after i was notified it was being paid. A very efficient service
25 september 2026
Antwoord van now:pensions
Hi Ken,
Your review is the reason we strive to be as good as we can. Thank you so much for your kind words. I'm so happy everything was sorted quickly and we kept in touch the entire time.
I've passed your review to the team, they deserve to see how good they're doing.
Thanks again,
Conner
now:pensions
Quick and easy access
Once I understood the process it was easy to release my pension funds.
21 september 2026
Antwoord van now:pensions
Hi Chris,
I'm delighted to hear your pension funds were released within our expected timeframe. I've passed your review to the team, to celebrate their success.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
It was very quick and the money was…
It was very quick and the money was processed and in my account with little hassle.
25 september 2026
Antwoord van now:pensions
Hi Amanda,
Thanks for taking the time to write to us.
I've passed your reivew to the team, they'll be delighted with the review. It truly means a lot to us that we were able to get everything paid out to you in a timely manner.
Kind regards,
Conner
now:pensions
Excellent communication
Excellent communication . Kept me informed during the whole process .
23 september 2026
Antwoord van now:pensions
Hi Tracey,
I'm so happy we were able to help, and we kept in touch every step of the way.
Thank you for taking the time to write to us.
Kind regards,
Conner
now:pensions
We contacted the company about my…
We contacted the company about my husbands pension which we didn’t even realise he had they were very helpful and gave us the information we needed,they sent everything to us to read which made us decide what we wanted to do,they gave us all the information we asyfoe and answered our questions
10 september 2026
Antwoord van now:pensions
Hi,
Reviews like yours are the reason we take pride in everything we do. Thank you so much for taking the time to write to us.
I'm delighted we were able to get you all the information you needed, and helped in every way possible.
The team have been sent this review, they'll be absolutely delighted with this review.
Thanks again for writing to us.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Jackie,
It's always good when things work out. I'm so happy you received the payment when you expected.
I've passed your review to the team, so they can see how good they're doing.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Easy to navigate and communication…
Easy to navigate and communication throughout the process
6 september 2026
Antwoord van now:pensions
Hi Carl,
Thanks for taking the time to write to us.
It means a lot that the entire process was easy to navigate. I'm also pleased to hear you were kept up to date through the entire process.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Michael,
Thanks for letting us know about your experience. It's great when everything comes together.
I've passed your review to the team. They deserve to know how good they're doing.
Thanks again,
Conner
now:pensions
So quick and easy on the app and I was…
So quick and easy on the app and I was helped through the process over the phone
24 september 2026
Antwoord van now:pensions
Hi Fiona,
I'm delighted to hear it was quick and easy for you. Even more so that you got the help you needed when you contacted us.
Thank you so much for taking the time to write to us.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Julie,
Thanks for letting us know the staff were helpful, and you found the process quick and easy.
I've forwarded this review to the team, they'll be delighted with the feedback.
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Steve,
I'm so happy to hear that the app was easy to use, and that the amount you'd saved was generous.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Telephone call with provider was very…
Telephone call with provider was very helpful and she went the extra mile. Explained everything and guided me through the withdrawal process. Great service, thank you.
4 september 2026
Antwoord van now:pensions
Hi Vin,
Thank you for your lovely review! We’re so glad our team could go the extra mile and make the withdrawal process feel smooth and simple.
Helping out and explaining everything clearly is what we’re here for, with a little extra sparkle when needed! Thanks again for taking the time to share your experience,
Thank you,
Andrea
Couldn't have made it any easier
Couldn't have made it any easier. One phone call and all sorted. Easy instructions and very very helpful
9 september 2026
Antwoord van now:pensions
Hi Graham,
We’re thrilled to hear we could make things that easy for you. One call, all sorted, and a happy ending all round!
Thanks for the lovely feedback and for letting us help make it simple, smooth, and stress-free. We’re always here whenever you need us!
Thank you,
Andrea
Antwoord van now:pensions
Hi Richard,
Thank you for your kind feedback, it really means a lot to the team.
We’re so pleased to hear the whole process felt easy and quick for you. That’s exactly the experience we aim to deliver, so it’s lovely to know we got it right.
Thank you,
Andrea
Antwoord van now:pensions
Hi Susan,
We’re so happy to hear that taking your pension pot was easy and helpful, that’s exactly what we love to deliver!
Thank you for your amazing feedback, and we’re delighted we could make the process smooth and straightforward for you.
Thank you,
Andrea
Antwoord van now:pensions
Hi Rabnawaz,
I'm so happy you felt that we deal with your query in a very professional way. This is the level or service we always aim to deliver.
Thank you so much for your lovely review, I will feed this back to the relevant teams who will be thrilled to hear!
Thank you,
Andrea
Antwoord van now:pensions
Hi Helena,
We’re thrilled to hear you found our service helpful and professional, that’s the sweet spot we always aim for!
Thanks so much for your lovely feedback; it’s the kind of thing that puts a big smile on the team’s faces.
Thank you,
Andrea
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