Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Toon meer
Bedrijf heeft geantwoord
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van now:pensions
Hi Anwar,
Thank you for leaving us a positive review!
It's great to hear that you found the process easy and our support team helpful.
Have a great day,
Ellie
now:pensions
Very good communication skills.
Very good communication skills.
Very helpful and respectful
30 september 2026
Antwoord van now:pensions
Thank you for leaving us a review, Priscilla.
I appreciate you highlighting our teams' communication, and that you found us helpful and respectful. This is always our aim, so it's great to hear that this was your experience!
Have a great day,
Ellie
now:pensions
Had no problem getting my pension out…staff very helpfull
Had no problem getting my pension out staff very helpful staff on phone very helpful no complaints what so ever very greatfull for there help 🙂
23 september 2026
Antwoord van now:pensions
Hi Lorraine,
Thank you for your kind words! We appreciate the positive feedback, and I'll be sure to let the support team know that you left a lovely review of their services.
Have a great day,
Ellie
now:pensions
It took 12 days to extract my money
It took 12 days to extract my money. When it arrived it had been taxed at 30% . Why ? Nobody could tell me.No supervisor , nobody.We will send out a letter giving a break down. No letter arrived. “ It is the system”. No it is not. “ Ask a financial advisor “ . I will not. I do not need to. Utter shambles . Could it be the communist gvt taking money under false pretensions ? We shall see.
All well and good to say there will be a tax rebate NEXT YEAR ? Really ? Who authorised the higher tax rate ? Nobody seems to know !
16 september 2026
Antwoord van now:pensions
Hi Clive,
I'm sorry to hear that the amount your pension was taxed was more than you expected.
At the end of the tax year, HMRC will check the tax paid to see if you've paid the right amount of tax, if not they'll be in touch. You can also contact them to claim back overpaid tax prior to the end of the tax year. We provide information on this here: https://www.nowpensions.com/support/members/guides/taking-your-money-out-of-now-pensions
I have reviewed the correspondence on your account, and can see that we have sent you a letter regarding your retirement breakdown on 24 September 2026. You can also view a copy of this by logging into your now:u account and pressing the mailbox icon in the top right of your screen.
Kind regards,
Ellie
now:pensions
Super quick
Super quick, super efficient service…..it was only £86 so I won’t spend it in a rush!
23 september 2026
Antwoord van now:pensions
Thank you for your review, Nick.
I'm glad to hear how quick and efficient you found the services. I'll be sure to pass this feedback on to our support team so that they know they're doing a great job!
Thanks again,
Ellie
now:pensions
Antwoord van now:pensions
Hi Kouadio,
Thank you for your positve review! I appreciate you taking the time to leave this for us.
Have a great day,
Ellie
now:pensions
Very helpful
Very helpful. Always at the end of the phone for advice. Great company.
28 september 2026
Antwoord van now:pensions
Thank you for your review, Jacqueline.
We appreciate the kind words, and I will make sure that our support team know of this positive feedback!
Have a great day,
Ellie
now:pensions
My monies were paid promptly
My monies were paid promptly, once all the checks had been completed.
16 september 2026
Antwoord van now:pensions
Hi Ranita,
Thank you for your positive review.
Please let us know if there is anything else that we can improve on next time that could bump your review to a 5 star experience!
Kind regards,
Ellie
now:pensions
Antwoord van now:pensions
Hi Vincent,
Thank you so much for your review. We’re delighted to hear you had an easy transfer process.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Straight forward process
24 september 2026
Antwoord van now:pensions
Hi Stuart,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
I love the honesty and accountability…
I love the honesty and accountability from Now Pension
29 september 2026
Antwoord van now:pensions
Hi Fulgence,
Thanks for taking the time to write to us. Your review means so much.
The team absolutely deserve to see this review, so I've passed it over to celebrate their success.
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Mick,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Robbie,
I'm so pleased you had a good overall experience when you contacted us, and I'm happy you weren't waiting long at all for us to respond.
Thank you so much for taking the time out of your day to write to us.
Kind regards,
Conner
now:pensions
Simple and effective process and outcome.
The process was clearly explained and user friendly. The website was easy to navigate. Communication from Now was prompt and instructive. Everything was done speedily and without fuss.
25 september 2026
Antwoord van now:pensions
Hi Noel,
Love to hear that!
Thanks for the great review! Simple, speedy, and no fuss is exactly what we’re going for, so it’s brilliant that everything felt easy on your side too. We’ll keep it that way.
Thank you,
Andrea
Antwoord van now:pensions
Hi Helen,
Thank you so much for your review. We’re delighted to hear you received clear, quick instructions when you contacted us, and that the website was easy to use!
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Enos,
Thanks for leaving your review. Your feedback is appreciated.
I've taken a look at your account and the transfer in journey you had, and I can see that we were told you wanted to transfer your funds to us on 2 September. We received notification from The People's Pension that they'd sent the funds to us on 18 September, and we received those funds and updated Origo to confirm this on 23 September. We then wrote to you on 25 September after we'd successfully invested your funds.
We weren't able to invest your funds until we'd received them from The People's Pension. I'm sorry you felt there was a delay.
Thank you again for taking the time to write to us.
Kind regards,
Conner
now:pensions
Transferring pension funds was quick…
Transferring pension funds was quick and easy straight forward and no complications
15 september 2026
Antwoord van now:pensions
Hi Steven,
I'm absolutely delighted with the experience you received when transferring your funds. Thank you so much for writing to us to let us know.
I've passed your review over to the team, they'll be so pleased with this review.
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Leonel,
Thanks for taking the time to write to us. I'm sorry to hear you don't recommend us.
I've taken a look at your account and can see that there had been multiple issues with getting your claim approved. Please accept my most sincere apologies for everything you faced.
Your feedback is greatly appreciated and has been taken on board to improve our service.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Emmanuel,
Thanks for taking the time to write to us.
I'm so pleased to hear your transfer was smooth. It means a lot to us.
I've passed your review to the team, so they can see how good they're doing.
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Alan,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
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