Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Toon meer
Bedrijf heeft geantwoord
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van now:pensions
Hi Caroline and Bob,
Thank you for leaving us a review. I'm glad to hear that you found the process fast and easy, as this is exactly what we aim for!
Have a great day,
Ellie
now:pensions
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
I am extremely satisfied with NOW: Pensions. Whenever I needed to withdraw my money, the process was handled smoothly and delivered on time. They were especially helpful and cooperative when I was sick and needed my funds to cover living expenses. I am very grateful for their support and will definitely save with them again in the future. Thank you for the excellent service!
1 oktober 2026
Antwoord van now:pensions
Hi Yousef,
Thank you so much for your glowing review!
I'll be sure to pass your feedback onto our support team who assisted you, as they'll be glad to know they made a difference.
Have a great day,
Ellie
now:pensions
Very easy to deal with
1 oktober 2026
Antwoord van now:pensions
Thank you for your review!
I'm glad to hear that you found our processes easy. We appreciate the feedback.
Kind regards,
Ellie
now:pensions
My pension money was put in my now…
My pension money was put in my now pension app it didnt take very long
5 oktober 2026
Antwoord van now:pensions
Hi Michael,
Thank you for leaving us a positive review about your experience!
Have a great day,
Ellie
now:pensions
Have tried to cash in£ 30in my now…
Have tried to cash in£ 30in my now account for 3years keep asking me for more details tried to transfer it but it been decline poor device
Hope Now Prnsions enjoy my small amount !!!
Do Not use Now Pensions
5 oktober 2026
Review zonder uitnodiging
Antwoord van now:pensions
Hi Angela,
Thank you for sharing your experience with us. I’m sorry this hasn't been as straightforward as we would hope for.
I would like to assist you further so we can get this resolved as soon as possible.
I have sent you a notification to request some further details so we can get this moving for you.
Sheri
now:pensions
Absolutely shocking pension service!!
Absolutely shocking pension service, avoid at all costs.
Website and app are hopeless, try and opt out - not a chance!!
Obviously want your money and designed to not let you leave.
Terrible.
4 oktober 2026
Review zonder uitnodiging
Antwoord van now:pensions
Hi Ian,
I’m sorry you are currently experiencing issues trying to opt-out of the scheme.
We do have information on our help centre which details a step by step process on how you can opt out of the scheme if this the decision you have made.
I would like to assist you further so we can get this resolved for you as soon as possible.
I have sent you an email to ask for your details to pass security to be able to take a closer look into this.
Thank you,
Sheri
now:pensions
Antwoord van now:pensions
This is what we like to hear!
I’m so pleased you found the process quick and the team helpful.
Thank you for your kind words, Liz.
Sheri
now:pensions
Antwoord van now:pensions
Hi Ion,
Thank you for your lovely review!
We know how important it is to keep things simple and efficient, so it’s lovely to hear that was your experience!
Have a lovely day,
Sheri
now:pensions
Had no worries ,comunication was good
Had no worries ,comunication was good, transaction was fast and smooth.
3 oktober 2026
Antwoord van now:pensions
Hi Jayne,
Were really glad to hear the team took their time to make sure everything was explained clearly.
It's always great when things work out!
The team will be over the moon to hear your kind words.
Have a great day,
Sheri
now:pensions
Antwoord van now:pensions
Hi Victoria,
Thank you for the lovely review.
I’m really pleased to hear you had such a positive experience with us.
Ill pass your kind words onto the team, they will be so happy to hear this.
Have a lovely day,
Sheri
now:pensions
Surprisingly quick and easy pension cash out experience.
It was quite an easy transition through the stages of claiming my pension. I read the online horror stories and dreaded the prospect of having to wait months or spend days on the phone, emails etc, but I was pleasantly surprised at how quick and easy it was. I can now look forward to spending my newly acquired fortune with a sense of accomplishment and relief. Can’t fault them at all.
2 oktober 2026
Antwoord van now:pensions
Hi Daz,
We’re really pleased that we made the process easy for you and that you got your savings quickly!
Hope you have some nice things planned to spend it on.
Thank you,
Sheri
now:pensions
This company has a pension of mine but…
This company has a pension of mine but will not release it as it has obsolete account number. I have sent in all the documents required to prove who i am, multiple times but no one seems to know what their doing. This has been going on for around a year now.....
2 oktober 2026
Review zonder uitnodiging
Antwoord van now:pensions
Hi Dawn,
Thanks for getting in touch and letting us know what's happened. I’m sorry to hear the process has not been as smooth as we aim to provide for you.
I have sent you an email to request some further details so I can investigate this for you and get this resolved once and for all.
Thank you,
Sheri
now:pensions
Antwoord van now:pensions
Hi Kathy,
Thank you so much for the five-star review. We are delighted to hear that our team provided a friendly and efficient service.
Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Judith
now:pensions
Helpful
The assistance I received was very helpful and I was able to complete what I needed to do.
24 september 2026
Antwoord van now:pensions
Hi Rosemary,
We are so glad to hear that our team provided the support you needed and were able to assist you effectively.
Thank you so much for taking the time to share your feedback with us.
Kind Regards,
Judith
now:pensions
It was so simple but even better if…
It was so simple but even better if there was something i didn’t understand there was instant help I was so worried to start but it’s been easy and straightforward no messing around wonderful experience thank you
16 september 2026
Antwoord van now:pensions
Hi Angela,
Thank you so much for your wonderful review. We are delighted to hear that you found the process so clear and accessible, and that our team was right there to support you whenever you needed assistance.
Kind Regards,
Judth
now:pensions
Antwoord van now:pensions
Hi Mohamed,
Thank you for your feedback. We’re delighted to hear that you received very good service. We truly appreciate your support.
Kind Regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Barry,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Very simple process to go through to…
Very simple process to go through to get pension funds out quick from start to receiving funds
22 september 2026
Antwoord van now:pensions
Hi Aileen,
We are delighted to hear that the process of accessing your pension funds was simple and quick. It's wonderful to know that everything ran smoothly from start to finish.
Kind Regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Paul,
Thank you for taking the time to share your positive experience.
We're so pleased to hear that withdrawing your pension was a straightforward process for you.
Your feedback is truly appreciated!
Kind Regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Deco,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
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