Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Toon meer
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Money out retirement
Customer service professional and polite gave easy answers to my questions
1 oktober 2026
Antwoord van now:pensions
Hi Steven,
Thank you so much for taking the time to leave this wonderful feedback.
We are thrilled to hear that our team was able to provide clear, helpful assistance and address all of your inquiries with great care.
Your kind words mean a lot to us, and we will be sure to share your review with the entire team.
Thanks,
Judith
now:pensions
The woman that helped me and guided me…
The woman that helped me and guided me through the form was very very patient and didn't rush me at all and had a lovely manner when explaining things.
11 september 2026
Antwoord van now:pensions
HI Stephen,
Thank you so much for taking the time to share your experience.
We are delighted to hear that you felt well-supported and that our team member took the time to explain everything clearly without any pressure.
We’ll pass your feedback to the team. They’ll be delighted to know we made a difference.
Kind Regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Greta,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Campbell,
Thank you so much for taking the time to leave us a 5-star review.
We are delighted to hear that working with us was a smooth and straightforward experience for you.
Your positive feedback means a great deal to the team.
Kind Regards
Judith
now:pensions
Now Pensions are a disgrace
Now Pensions are a disgrace. DO NOT USE.
I wanted to transfer a small amount of around £450.00 to another account.
They won't allow it because they say the date of birth is wrong. I have sent Birth certificate, Driving Licence and Passport and these were all certified by employers etc.
The told me they would call back but never did. The lady on the phone was talking like a robot and of no help at all and when asked to be put through to someone higher, she said she was not able to do that. (Really?)
It's funny how the date of birth was ok a few years ago because i did manage to log in and do whatever was needed. But suddenly the date of birth is wrong . I have checked and rechecked everything with the account and the past employer and everything on our side is right. We are still not getting anywhere. We are now going to the pensions ombudsman because we have been forced to.
We know it only a small amount, but it's ours not theirs and we refuse to let them keep it.
This has been going for months now. Not good enough.
7 oktober 2026
Review zonder uitnodiging
Antwoord van now:pensions
Hi Mark,
I'm sorry that you have encountered these difficulties when trying to transfer your pension, and for the service that you have experienced!
So that we can assist you further, I have sent you a request for some of your details. Please check your inbox and respond when you can, and we will get back to you.
Kind regards,
Ellie
now:pensions
Antwoord van now:pensions
Hi Atif,
Thank you for taking the time to leave us a review.
We're glad to have been able to assist you!
Kind regards,
Ellie
now:pensions
Antwoord van now:pensions
Hi Lam,
Thank you for your review.
I'm glad to hear that the process was seamless, and we really appreciate the feedback!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Thank you for your review, Mohammed.
I appreciate you highlighting the helpful customer service that you experienced, and will be sure to let our support team know that they did a great job!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Wendy,
Thank you for taking the time to leave us a review!
It's great to hear that the process was quick and easy, so thank you for highlighting this.
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Angela,
Thank you for your positive review highlighting that you found our Support team helpful throughout!
I'll be sure to pass the message onto the team, as they'll be thrilled to know that you've left a positive review regarding their service.
Thanks again,
Ellie
now:pensions
I asked if i could take out my pension…
I asked if i could take out my pension and i could so i did and they done it straight away
5 oktober 2026
Antwoord van now:pensions
Thank you for your review, Trevor!
It's great to hear that everything went as expected, and we appreciate you taking the time to let us know.
Kind regards,
Ellie
now:pensions
Quick and efficient service
Quick and efficient service, asked all the right questions to ensure that my decision was the correct one and that I had sought professional advice before committing.
25 september 2026
Antwoord van now:pensions
Hi Mark,
Thank you for leaving us a positive review.
I'm glad to hear that you found our service quick and efficient. This is exactly the service that we aim for!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Raymond,
Thanks for taking the time to write to us. I'm so pleased everything was stress free when you made your claim.
I've passed your review to the team, they deserve to see how good they're doing.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Terry,
Thanks for letting us know about your experience. I'm glad you found the whole process easy to deal with.
I've passed your review to the team, they'll be delighted with this review.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Paul,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
The system worked
Did find it cumbersumb but thats due to me not being very ok with form filling and IT skills
6 oktober 2026
Antwoord van now:pensions
Hi Stephen,
I'm sorry you had a bit of difficulty using the app.
Thanks for letting us know about your experience. Your feedback is appreciated.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Anne,
Thanks for taking the time to write to us.
I'm so pleased everything was easy to follow, and that everything was explained clearly for you.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Diane,
Thank you so much for your review. We’re delighted to hear your request was dealt with quickly.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Swift delivery of service
Your service delivery is very fast and quick with correct payment at the right time.
5 oktober 2026
Antwoord van now:pensions
Hi Joshua,
Thank you for taking the time to leave us this review.
I appreciate you highlighting that our service was quick and that you received your payment with no issues!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Thank you for your review, Louisa!
I can see that you have highlighted how efficient and precise we are, so thank you for this valuable feedback.
Kind regards,
Ellie
now:pensions
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