National Residential Landlords Association Reviews 3.412

The NRLA are an amazing organisation to support people in this field. Every time I receive advice be that by phone or using the resources on line , I am reminded how pleased I am to be a member. Today Maria was particularly helpful and went that extra mile to help me. Thank you Maria!! Highly recommend this organisation.

NRLA recommend Taxd for any accountancy advice but this company is impossible to contact and speak with. When I emailed taxd.co.uk I received an auto response saying the nrla group may not exist. When I go to Taxd's website you have to register and provide a lot of tax information. I quit at this point. I was hoping to use NRLA's Portfolio software along with Taxd services but I'm not prepared to sign up to a service without first confirming they can accommodate my particular circumstances. What is wrong with this world where you can't just talk to someone?

Total waste of £125. I approached NRLA after paying my subscription with a serious issue. They were not able to offer anything in the way of advice or support and now refuse to refund my payment. Total rip off.

NRLA offers lots of vital support in these challenging times. Their helplines give excellent and critical immediate support and breaks that isolation when facing difficulties. Having this access to people who are very experienced and is very reasuring in these demanding times

So helpfull. Every question answered with clear details and instructions. Delores Diomonde was brilliant, very knowledgeable.
Another query put to bed.

Thank you.

Spoke with Alex, he bent over backwards to try and helping my situation. His knowledge and experience are second to none. People like Alex, give me confidence to carry on being a landlord. NRLA is an essential service because of people like Alex. Thank you. Best wishes Paul Clarke

I have always been able to get an answer to my queries. They are an invaluable assett for any landlord.

Consistent professional and friendly response to my enquiries during my membership of 16 years,

The clear and concise information given specifically relating to navigation of the Accreditation Courses and to submitting the knowledge gained.

Availability to engage with chosen courses through differing methods of learning.

The NRLA isn't without value, it’s fine for what it's always done. The advice is genuinely useful and the guidance on tenancy law is solid.

But it's an old organisation and it shows. The software feels dated, the mobile experience is terrible, and when it comes to Making Tax Digital I've felt completely on my own. For something that's been mandatory to prepare for, the support has been minimal at best.

In the end I decided to move on, there are simply better tools out there now that do more, cost less, and actually work on a phone. It's a shame, because the knowledge base is there. If they invested in the platform and got serious about MTD, I'd genuinely consider coming back.

⭐⭐⭐⭐⭐ Excellent Support and Professional Service

I had a telephone conversation with Adrian Woolger today and I was very impressed with the level of professionalism, clarity, and support he provided. He explained everything in a clear and helpful way, took the time to answer my questions, and made the whole process very straightforward.

Adrian was polite, knowledgeable, and genuinely supportive throughout. I really appreciate his guidance and the way he followed up promptly with all the information I needed.

Highly recommended service.

I have been a member for many years and been mostly happy. In the past year, they have started producing "advice" articles which are (poorly) disguised advertisements for their own products.

At the very minimum, the NRLA should be clear that an article is not impartial professional advice but an advertisement.

Website says: "A truly member-first organisation..."
It is highly misleading and dishonest of the NRLA to claim to serve the interests of landlords when it prioritises pitching products where the NRLA makes money.

For instance, they are constantly plugging their "Portfolio" product when there are many other solutions available that are ignored.

We’ve been members of the NRLA for 3 years. The NRLA membership has been invaluable to us with navigating complex situations. Their advice and support is excellent.

Staff do not have any knowledge, they look up everything on their website. They have given me incorrect information several times. I call back and ask the same question a few times and get different answers.

No regrets joining. Helpline is just awesome 👍

The NRLA gives invaluable support in legal difficulties, housing law and regulatrion and it has all the forms and leaflets ever-increasing bureacracy demands of landlords today. The advice line has instantly available expertise and knowledge and is an excellent asset to have on your side as landlords face the onslaught of the vindictive new law. And all for a modest subscription.

had some questins about completing a tenbancy agreemnt and Petrina was fantatstic extremely paitent and helpful
Credit to the association

When trying to send email contact to NRLA its took 25 verify pictures of buses cycles etc before it would send query

NRLA, very helpful

Fantastic advice line. Quick and easy to use and very informed advisers.

trialled their subscription based portfolio portal, which is not worth signing up to imo, its very slow and frustrating, its not worth using. My main gripe for review is, even after cancelling the subscription in the trail period I was charged. When i queried this with NRLA they said i should cancel my subscription and i cant be refunded, so it was a bit of an arrogant response, their cancellation process is not fit for purpose and failed. I am trying again, i hope i dont get charged again.