NRS Healthcare Reviews 

Very poor left me with no walking aid for very long time I’m waiting on amputation . Been told by them on phone an text my items out for delivery 3 times still nothing even had guy pull up out from on all delivery days an then text say no item out of stock & item delivered Tim needs the sack so does the manager shes tells lies to . Negligence is a sackable offence you are playing with disabled people’s lives . Nrs please have a big staff suppliers shack up before you have big negligence solicitors paying you a visit .

on the 13th of march ot send a message to nrs to repair or change my son's bed mattress and shower chair l got the bed 8th of june today is the 19 of june no matress no shower chair . last week tuesday they said it was going to be delivered only to be told it will come on thursday no delivery on thursday. This company is the worst that l have dealth with my plan now is to call the press so that they can see what lm going through.When l call them they always have an excuse who ever gave this contract to this company needs to change their minds

Still bad service, trying to work with this company, in particularly with delivery slots is horrendous, quick with supplies but delivery service is impossible , have a dilemma yet again today , specifically asked for delivery driver to phone me so I could receive the goods at my parents, they didn't, driver unknowingly went and knocked on the window, that's disturbed my father who's very confused with dementia and now he will be triggered into confusion and aggression ...and I'm 100 miles away !....almost always bad service. I presume it's gov contract, it really needs to be looked at. They try and maintain the equipment always assuming your in to to receive them.

I am so surprised this company was awarded the contract to supply goods on behalf of the for local NHS , because their service is extremely poor. My father has been waiting for several items of equipment for quite a few weeks now. After many attempts I spoke with one of their staff on the phone and she was useless and had a bad attitude with it. If this company isn't able to provide an appropriate service the NHS should dismiss them and appoint a company that can meet the service level required

My End of life mothers bed has cracked frame where the motor is engineer came late afternoon when we was told earlying morning. Came into the room looked at the bed then his partner came in and said this place is filthy (I will admit the house is cluttered) then they went outside called the depot complaining he said he would do the job they start unloading the bed. Then five mins after they packed it up and said the house is unclean and jumped I. The van and left leaving my mother with a damaged and unsafe bed. Contact customer service 6 time the. Told that the driver said my house in unsafe and they have contacted oc after closing hour and told I have to someone externally next day why oh why did nhs not stick mediquip

ordered 2 ergonomic walking sticks (RH and LH) on 20th May and after 8 days still no delivery. Contacted NRS who said that the courier had returned them so they resent them.

The parcel arrived today (1st June) however only the LH walking stick - no RH stick.

So another telephone call is due on Monday 3rd June.

They are virtually impossible to contact. Their tracking service is useless, they never answer their phone and rank as the worst company I have ever dealt with. I hope the NHS Trust cancels their contract.

Absolutely the worse company when it comes to service & actually answering the phone, three times I have called them today & three times my call is ended when I am waiting for the service department to answer the call.

They sent me a text message at 2225 last night telling a service engineer will call today between 0800-1800 like I have to stop my life on short notice.

Impossible company to call or speak with anyone why the NHS contract a company like this I have no idea, there must be better out there, just look at some of these reviews!?!

Most awful, inefficient company to deal with!!! There are other inefficient companies, but they are in a league of its own.
The number of times they failed to deliver and install items is unbelievable - three times we had to wait all day to find no one turning up, once fitters came without items or instructions to be fitted and another time the delivery was not booked when they said it would be. Every time this happens, they would just say "I can only apologize".
How is it possible that a company of this ilk can go on trading? Is it because they have contracts with local authorities who don't care much about wasting money collected as council tax? If so, no wonder councils go bankrupt.

This late afternoon careless van driver almost run me over. Driver has pulled out without any attention to other road users. Didn't indicate manuvers, as also his language was very rude and offensive towards me and person riding right behind me.
Incident take place on Railroad road SE24. Around 19.20. Van last three registration laters: PPU

My father passed away on 6th May 2024 and I was contacted by NRS to schedule collection of the hospital bed, chair & other equipment. The first collection date was arranged for Saturday 11th May between 8am and 3pm....no one turned up and when I chased they said the lorry had broken down. Collection was subsequently arranged for Wednesday 15th May, between 8am to 5pm.....again, no one turned up and when I chased they said that the driver had run out of time. So, it was re-arranged again, for today, Monday 20th May, between 8am and 3pm. Once again, no one turned up and when I chased, I was advised that the collection had been cancelled due to a lack of drivers.
When someone dies, it is hard enough to juggle everything that has to be organised when you are grieving. This company do not care about anyone, the days of work that have been missed waiting for the deliveries and the stress and trauma that is caused by having the equipment in the home as a constant reminder. They are appauling.

What an excellent company to deal with again. Every few years we have to get a special cushion for my disabled wife and it is always seamless to order and the item arrives at our door really quickly by a professional and friendly driver. We would also like to say well done to Jenny for progressing the original order.

how can NRS improve....maybe just do the job requested. I have requested a pick up several times...I mean several times and nothing got acted upon. When the pick up guys arrive they seem to just go away again. It is a shocking service. Today I was next in line for a call yet still waited 20 mins on the phone. I simply do not have 20 mins to wait to get through

Awful service. How on earth do councils award contracts to companies that behave in such an appalling manner.

My grandfather passed away one month ago and since that day I have been trying to arrange collection of the hospital bed and various other medical aids.

I have spent hours waiting on the phone for them to answer, I have sent numerous emails.

It is his funeral this friday and we are not able to have family to visit his flat due to the equipment.

Disgusting company.

Shocking! I have never come across anything like this before! We’ve been trying to arrange a collection of equipment since March!!! They book appointments and time slots and never turn up!!!
One star is generous!

I purchased an A Series 4 Wheel Rollator 10329299 with seat and bag online from NRS Healthcare via Boots. It arrived in good time. However, I found this product to be very unstable and not at all safe for the elderly with mobility issues. The brakes do not work properly even when adjusted according to the instructions given in their leaflet. This puts the user at high risk of falling particularly when the person is sitting down on the seat provided as the rollator then moves about freely. When the user tries to stand, it also moves. Also, it does not fold and stay in position unless you stack it against a wall. The studs on the straps that hold the bag in place seem to come apart each time the rollator is folded which dislodges the bag.
I cannot recommend this product and would suggest that anyone purchasing this particular product should seek professional advice from someone who has tried and tested it. I suspect that it is the reason why it was on offer.
NRS were not particularly helpful when I contacted them as I was basically told to follow the instructions in the leaflet and that there was nothing else they could so.

We've been waiting for a bath aid for 4 weeks now and they ringing to arrange a delivery time and I've waited in all day and they don't show no explanation or phone call which is not acceptable. at all..
shame on you URS..

This company seems to be the EVRI of healthcare

Was promised on 3 seperate occasions a booking (all day, of course) - never received the visit on any of them, and no call or message to inform otherwise.

When I tried to ring up, the automated call system hung up on me.

I’m in absolute shock that a healthcare company has so little compassion. We have been trying to call all weekend for them to collect a bed which is in the front room and other equipment to no avail. My brother has spoken to someone today and been told it can’t be collected till the 13th May. He has explained that our beloved Mum passed away on Friday at home and that having the bed there was a constant reminder every morning that our Dad comes down the stairs that Mum is no longer with us. I’m also sure that there are other families that are desperate for the equipment to get loved ones home from hospital. We will never forget Mum but for all of us this is already a heartbreaking situation to be in that is not being helped by the service from NRS.

WTH has Hillingdon done giving the contract to these bunch of cowboys! Absolutely disgusting, I have been waiting several weeks for a specialist bed for my daughter who has quadriplegic cerebral palsy & I have never had my call answered.....ever! Muppets want to respond to this message & arrange for someone to call me before I really kick up a stink!