Modern Society Reviews 84

UPDATE: Item arrived.
Still 2 stars because CS were super rude on Whatsapp and they're basically impossible to contact (don't reply to emails, don't pick up calls).

Scammy. Placed an order but there’s no tracking. They don’t answer the phone either, it’s impossible to contact them.

UPDATE: They ask to know what the order is on here so they can look good. But still don't answer calls or their whatsapp.
HELLO NUE MODERN, have a look at order #1029.

We ordered an ottoman in march, and it is not arrived yet! we tried to contact but they answered only the first 2 months saying that the shipment was about to be sent.
now they're not responding anymore!
we're afraid this is a fraud

I ordered a couch worth €4500 and have had no updates about the shipment of my item in 4 months. I have reached out to customer care with no personal response and the telephone number on their website doesn’t work. It seems like a total scam and am looking into taking fraud legal action.

Bonjour
Effectivement il est difficile de les joindre. J’ai envoyé une demande de rendez vous par mail et des informations concernant leurs difficultés de livraison. Sans succès. Peut-être qu’en passant par ce site, j’aurai une réponse.

Updating my review. It's been a while since I ordered, and Michael was finally able to ship my order. Anxiously waiting for my mirror!

I understand that due to fuel prices shipping costs and logistics issues have skyrocketed, but the lack of communication is the issue here, which makes people think this isn't a serious company.

On February 28th 2022, I ordered on the Nue Modern website 4 Saarinen Conference Chairs in Hemp - Yellow / Ash. I got news on May 7th that the chairs had been received in UK and that they would be shipped soon. It was a little later than I expected, but it was okay.
After a number of follow-ups, I have received all four chairs late July. The look fabulous and pricing was competitive. The supply chain experience is a mess but it is worth the effort if you want to create an outstanding living room at an affordable price. Thank you.

The orders never arrived and I never got an email back when I reached out several times to the customer service. The phone number that’s on the site does not work either. Complete scam. Do not order from this site!

Place a order #1461 the 02.05.2022 and still missing item.
Don’t hear anything from seller.

When do I recive table I paid for?

Kind Regards
Maria

Avec Nue modern, j'ai pu réaliser un rêve devenu abordable. Je n'y croyais pas trop au début et j'ai pris le risque de cette commande. Tout s'est bien passé, malgré un petit problème du à un changement de leur logiciel. Des réponses à tous mes mails. Ma lampe est très belle, elle est bien arrivée, bien emballée. Je suis ravie et prête à refaire une commande. Merci mille fois.

We have ordered furniture in February, and in June the furniture still didn’t arrive, lack of communication from your side.
Terrible service.
You people promise to answers, then dissipated, set a arrival date for the furniture and don’t even have the decency to let us know that is has been delayed.

Great company to deal with snd excellent customer service. My lamp was stunning, just like the pictures and arrived within the 4 weeks as advertised with tracking updated continually during that time. Will definitely use Nue Modern again.

Have ordered and payed a sofa in December 2021. Delivery scheduled for 7/04/2022. Carrier called to schedule delivery and called back two days later to cancel. No news from Nue Modern until I wrote a disgruntle comment on Trustpilot... Finally got delivered on 26/7/2022 quality ok.

Liefertermin nicht eingehalten, ewig lange keine Information.

Samples didn’t arrive a month after ordering.
Refund was prompt although there was no reply or explanation as to why the samples had never been sent.
If samples can’t be sent and there is zero communication how can I trust this brand to make a sofa?
Assume my money would have been kept without ever sending anything if I hadn’t got in touch.

Edit after response: It’s staggering that the response focuses on removing samples because they were generating bad reviews, rather than offering any explanation for why you failed to fulfil the order for a whole month, or communicate that our order would not be fulfilled. This is basic customer service and it was totally lacking. To be clear - it took proactive communication from me to ask Nue Modern where the samples were, and only at that point was I refunded with zero explanation why I was getting a refund instead of the samples I ordered.
We were a genuine customer, and ordered a range of samples for a sofa we were interested in ordering. The swatches appeared to be very small, so we ordered two of each colour at £0.10 each to make sure we had a sample large enough to make a decision on. This was an option OFFERED ON YOUR WEBSITE and infinitely more convenient and affordable than making an appointment and three hour round trip to view samples at your office. By the point this was offered as an option, you hadn’t communicated for more than a month after the sample order was placed: if you couldn’t fulfil samples nor be bothered to communicate with your customers they should never have been offered for sale in the first place, and all the resulting one star reviews are wholly justified. The lack of communication after ordering meant our trust had long since been lost. Would not recommend risking large sums of money with a company that is poor at communicating, and accuses its customers of “abuse” for placing an order.

Having purchased my sofa from Nue Modern I was extremely pleased with both the service (as it was made to order) and the final product. In fact I'm so in love with my sofa I will definitely buying more pieces from them.

I will be honest I was hesitant before ordering with Nue Modern, however my chair arrived today and I couldn’t be more pleased. The quality is great and they were fast to reply via Instagram along the process. The only reason why it’s not 5 stars is the order took over 4 months to arrive but completely understandable due to the current climate. Would totally recommend!

I have already ordered 2 times via Nue Modern and I have say that I was bluffed by the very good quality of their product and the robust packaging ensuring you get your prodcut in perfect condition. Very good value for money.
Michel has been very helpful and responsive.
Of course there are some additional delays in the delivery to factor in given the context (Covid, Brexit, lock downs in China etc.) but worth the wait.
John

Aesthetic designs, nice client service and high quality products - top

J'ai commandé, un bureau lors d'une première commande qui a mis plus de temps que prévu pour arriver (France) mais Michael de NueModern m'a prévenu que c'était lié au Covid et aux douanes.
Bonne communication au globale. Il ne faut simplement pas être pressé pour recevoir la marchandise.
J'ai par la suite commandé un canapé et des lampes, elles sont en cours d'acheminement.
Je suis globalement très satisfait du service et de la communication.

Alex

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I ordered a desk on a first order that took longer than expected to arrive (France) but Michael from NueModern warned me about the delay due to Covid and customs.
Good communication overall. Just don't be in a hurry to receive the goods.
I subsequently ordered a sofa and lamps, and they are on their way.
I am overall very satisfied with the service and communication.

Alex

I placed an order on 07 December and was told my item would be delivered within 14-18 weeks at the latest.

Communication with Nue Modern was responsive at the beginning (pre Christmas 2021) and I was told that my item would be shipped in the January shipment and further updates would follow. Since January 2022, they have have now ignored all follow up emails and I have been unable to reach them via phone. No delivery updates have been provided and item has still not arrived, nor does the "Order Status" online show this as shipped. Nue says they have sent emails communicating delays but these have not been received in my inbox or spam.

Whilst I appreciate there may be delays in shipping - the lack of communication from the team at Nue is simply unacceptable for such high value items.