Nuego Reviews 

Pathetic staff ill mannered they don’t even know how to talk to a female passenger even when they make us wait for more than an hour its fine and when we say to wait for 5 min they don't listen don't ever travel with them ever worst experience..

Worst service ever! I booked my ticket in advance but you cancelled my confirmed booking just two days before my journey How irresponsible is that? Do you even care about your passengers and their travel plans? Who will be responsible for the stress and inconvenience caused by your careless service? Absolutely pathetic service and extremely disappointing customer support Never expected such an unprofessional experience from NueGo

Very slow service, if you are late then they cannot stop for you in 5 minutes and if it is late even for two hours then there is no problem, it is late all the time, it is a very fast Poor service.

Very bad experience. The curtains were not provided, so I had to travel in the scorching heat with direct sunlight coming inside the bus. The journey was extremely uncomfortable because of the heat. Very disappointing service.

Travelled from Chennai to Pondicherry. Rickety bus,seats off the settings. Water bottle supply withdrawn ok should have informed or can sell inside for a price. The bus in another other country would be in a junkyard. India!!

Travelling from Agra to Delhi was a very disappointing experience. The bus arrived late, and this seems to happen almost every time. The driver also takes unnecessarily long breaks, which delays the journey further. It takes far too long to drop passengers at their destinations. Overall, the service needs significant improvement in terms of punctuality and time management

Staff is pathetic
Bus is pathetic
Customer service is bakwaas

Stay away from this shitty bus service.

Extremely Poor Experience – Pickup Failure, No Proper Communication & No Accountability
I am extremely disappointed with my experience with NueGo today.
I booked a NueGo bus from Delhi to Ayodhya for my uncle. The confirmed booking details clearly mentioned Foot Overbridge near Akshardham as the pickup point, with a reporting time of 5:15 PM and boarding time of 5:30 PM.
We were present at the pickup location on time and waited for hours. However, the bus did not arrive at the confirmed pickup point, and there was no proper or timely communication from NueGo.
The driver/contact number provided to us, 8076112367, was continuously switched off/unavailable. We then contacted NueGo customer care at 1800 267 9001 and were initially told that the bus would reach the pickup location. We were also given another passenger's contact number for updates.
Later, we were told that the bus was stuck near Anand Vihar and would take another 30–60 minutes. After waiting further, communication again stopped.
Most importantly, much later we were informed that the bus would not come to the confirmed Akshardham pickup point and that we would have to reach Zero Point, Noida ourselves.
This is completely unacceptable.
If the pickup point was changed or the bus was not going to stop at Akshardham, passengers should have been informed well in advance, not after keeping them waiting for several hours.
There were also serious inconsistencies in the information provided by the customer-care team. I was told that the driver number given in the booking communication belonged to a person who was allegedly not even present on the bus and was reportedly on leave.
This raises serious questions about NueGo's communication and operational coordination.
I also faced extremely rude and dismissive behaviour while trying to get basic information about the bus. Instead of receiving a proper solution or accountability, I was effectively told that I could file whatever complaint I wanted.
As a paying passenger, I should not have to spend several hours waiting at a confirmed pickup point without knowing whether the bus will arrive, where it actually is, or whether my journey will even happen.
Booking Details
Bus: UK07PA6857
Route: Delhi – Ayodhya
Seat: 10
PNR/Ticket No.: 15294652
Order ID: 27455488345
Ticket ID: 23xo2j1
Amount Paid: ₹870
Complaint No.: 1826316
I have retained the booking confirmation, payment proof, messages, call logs and relevant call recordings. NueGo should also have access to its own customer-care records and bus tracking information, which can establish what happened.
I have already raised a formal complaint with NueGo and I am demanding a full refund of ₹870, along with a proper explanation and accountability for this service failure.
I chose NueGo expecting a reliable and professional travel service. Unfortunately, this experience was the complete opposite.
A confirmed pickup point, confirmed boarding time and a paid ticket should mean that the passenger receives the promised service or is informed properly in advance if something changes. Keeping a passenger waiting for hours and then asking them to reach another location is not acceptable customer service.
I hope NueGo takes this complaint seriously, investigates the incident and provides a proper resolution instead of giving a generic response.
Overall rating: 1/5
I would strongly request NueGo to improve its driver coordination, pickup-point communication, customer support and accountability so that other passengers do not have to face the same experience.

Our Neugo bus broke down because it wasn't properly charged, leaving around 45 passengers stranded on the side of the road in the middle of the night for over 3 hours. There was no clear communication, no timely assistance, and no concern shown for passenger safety or comfort.
The customer care experience was even worse. Representatives repeatedly placed us on hold for long periods and then disconnected the call multiple times without providing any help or updates. We were left without answers while stuck on the road late at night.
A transportation company has a responsibility to ensure its vehicles are ready for service and to support passengers when things go wrong. Neugo failed on both counts. This was one of the most frustrating and unsafe travel experiences I've had, and I would not recommend it to anyone.

Worst bus service experience. My boarding point was Botanical Garden, Delhi, at 9:45 PM. The driver repeatedly gave incorrect arrival times and kept asking me to wait. Later, he informed me that the bus had already gone to the next stop in Greater Noida and asked me to come to Zero Point, which was about 45 minutes away. No prior notification, no proper coordination, and I was left stranded despite having a valid booking. Extremely unprofessional and disappointing service. 1/5.

Significant travel time overruns. Since it’s an electric bus, they drive to some central areas which are off- route from the actual destination. This is not mentioned in the booking description. When questioned, drivers are least bothered and say it is what it is.

Really bad experience bus arrived two hours late and stopped for 1.5 hours for break. Conductor was also not cooperating misbehaved with passengers

While searching to book tickets.

"I am extremely disappointed by the pricing integrity of this service. I spent time comparing options and selected their 'best price' of Rs.529/ + GST. However, at the final payment screen—after all my info was entered—the total changed to Rs.629/- + GST without any added services or clear explanation.
This is a classic case of drip pricing. If the 'best price' shown in search results isn't actually available for purchase, it shouldn't be advertised. It’s a waste of time and feels like a scam."

Good bus service but
I don't stay on the throne for long

I had booked a bus from Bangalore to Chennai. The operator informed me just 30 minutes before boarding that the bus was cancelled due to an operational issue.

While I understand that such situations can arise, no alternative bus was arranged for the passengers. I was traveling under an emergency and did not expect this level of service. I also contacted customer care, but there was no proper support or response provided.

Based on this experience, I would not recommend Nuego, due to poor customer support and a lack of timely assistance for travelers.

Worst bus ever, don't book or travel in that bus... Not clean, conductor very rude , no refund, seats are damaged, inside the bus only it's leaking during rains,

I’m writing to raise a serious complaint against NueGo for their unprofessional and irresponsible service on 7th October 2025, for my Bangalore to Salem trip scheduled at 11:05 PM from Silk Board, Bangalore.

After booking, I received a confirmation message with all details. Later, around 9 PM, I got another message stating that the bus was delayed by one hour and I should reach the boarding point at 12:15 AM.

To be sure, I called the bus contact number (9663072027) multiple times, but the calls were either unanswered or disconnected. Finally, the bus person called and said the bus had already reached the boarding point and would leave in 2 minutes. When I explained that I received a delay message asking me to come at 12:15 AM, he simply said, “That’s the office’s mistake,” and left without any concern. His tone was rude and completely unprofessional, showing no accountability for leaving a passenger stranded at midnight.

When I contacted the NueGo support team, they admitted it was their mistake but said they couldn’t do anything other than “raise a case”. No proper assistance, no apology, and no alternate solution were provided.

This kind of careless attitude, poor coordination, and zero responsibility from both the on-ground staff and support team is unacceptable — especially when passengers are left alone at midnight without any communication or help.

I have proofs of:

The original booking confirmation message

The delay message

The call logs showing repeated attempts to contact the bus staff

NueGo, this is not just an inconvenience — this is negligence and complete disregard for passenger safety.

I urge NueGo management to take this matter seriously, take strict action against the staff involved, and ensure this doesn’t happen to any other passenger in the future.

To fellow passengers — please be cautious before booking with NueGo. Their service, coordination, and customer support are extremely unreliable.

This was the worst experience travelling to Mysore in my life. Bus started at 1:45 pm from Nagasandra and reached Mysore at 7:45 pm. Took 6 hrs instead of maximum 3 hours. In between buses were swapped, AC switched off due to low battery, dropped at Mysore city outskirts instead of actual drop points. People were put in furnace along with children. No prior information to customers on any of the above so that they can save their time. Horrible coordination / response by the ground staff as well.