Northumbrian Water Group plc Reviews 

Disgusting hike in water rates 20% is a total monopoly and they should e investigated

Absolutely disgusted to receive my bill which had gone up to £73.44 per month. Per month! For water! Multiply this by every household in the county to appreciate the magnitude of what these guys are taking from the public and for what.... to dig up our roads and cause traffic chaos. Even appreciating inflation it is difficult to understand how the hike in costs is so steep over the years other than putting it down to greed, bad management, bonuses and wastage. Truly disgusting. Hope the government will step in.

I have been a loyal customer of Northumbria Water for 11 years. A year ago, my water bill was £28 per month for a single occupant. Due to job relocation, I moved out and put my property up for sale. Then, I noticed that Northumbria Water charged me £44 per month when I was not living there for six months. After I sold my property, they even sent me a letter stating that I owe them over £20. I phoned them to explain the situation and informed them that they should have reimbursed me for the overcharged water bill when no one lived in my property for six months. However, they ignored everything and continued to harass me to pay the additional £20.

For the new property I bought, my monthly water bill is £24 for a single occupant. I couldn't believe how Northumbria Water charged me £44 per month for an empty property. Indeed, my friend who bought my old property pay about £36 for two occupants. Clearly, Northumbria Water provides the worst service to loyal customers. I should have switched to another water supplier earlier on. I would give Northumbria Water a zero star.

Woke up to no water at all from taps, garden had water pouring into it from somewhere. Called emergency line and a technician was out within a short time. He brought us bottled water too. He arranged for repairs, as it was outside of our boundary, and this was arranged and completed within just a few hours! The repair team let us know when the repair was complete. All round great service, very much appreciated.

Their website takes you around in circles not recognising your email then telling you this email is already in use. All I want to do is register and set up a direct debit. Going nowhere I rang them 44 minutes later l got this old dear on and asked what she could do for me ? I suggested she tells her bosses that I am not a happy bunny after this ludicrous wait and suggest he takes on more staff out of his bonus and stop fouling up streams to save fines,more staff. She said l am sorry for your wait. I said no your not, you just want to get through your day and go home and until then you wont even say sorry to all the other unhappy bunnies until they raise the matter. In fact I don't believe you give a monkeys toss. She hung up !!! I am not bothered it will save me paying exhorbitent water rates

utterly useless on line account so secure you can never get into it unusable probably doesn't keep hackers out just customers and guess what if you call them you can't get answered in a reasonable time.

Just had craig and Anthony or andrew sorry forgot the name come out to the property. It wasnt a fault through northumbrian water and they still fixed our blockage for us good gesture absolutely amazing they were thank you so much it means alot

Trying to discover if there's a water outage my area but the automated system won't connect to a human being who may be able to answer the question without first confirming a post code, a house number, a date of birth, etc. This is ridiculous Orwelian demands simply to find out if a pipe has leaked.

Ive had nothing but problems with this company they planned to fit my water meter outside my house dug all my pavment out and then came back and put it back together a few days later so i assumed it was fitted 6 months later they say it had not been fitted and charged me full water rates backdated, since then ive had nothing but problems requested my phone recordings as ive constantly been lied to then was told it would take 21 days to receive them by memory stick and still now 8 weeks later they are apologising they haven't sent anything and i have to wait another 30 days for someone to be InTouch about this situation the company is an absolute joke and i have been treated very poorly and unfair.

Spoke to a amazing lady Allie H in customer services, this lady went above and beyond to help, so appreciative of her efforts.

They charge you for water you haven't used months in the future and don't email you when it's time to pay your bill. If you're lucky they send you a baby overdue notice even though you've opted for paperless bills, or they don't both to contact you about your debt at all, which can hurt your credit rating. I had to tell them I've moved out just to get them to close the account and then reopen a new one just to find out how much I actually owe. Ridiculous.

Website is terrible to try set up a payment plan .All it asks for is a payment date.doesnt tell you how much it will be .You lot already rob us by polluting rivers and the sea and we have to pay for it

Had an issue with a bill and needed it looking into asap. Sue from the call centre was an absolute gem and sorted it out so quickly and efficiently! :)

Our water supply suddenly went off. After doing the usual recommended checks we rang for help. Sunday afternoon and an immediate response from the call centre and the engineer. We were back on within an hour! Excellent service.

Amazing service from start to finish - staff super lovely and very professional. Thanks

Thankyou to all the lads who came out to sort our stoptap last week, especially the technicians and the late night plumber. Thankyou all of you

It matters not what time of day or what day the call wait time never drops below 30 minutes. 2024/25 price increase 11.49% and its clearly not being spent on staffing!!!
Terrible business collects whats free and charges us for the privilage of being soaked!!!

Every interaction has always been of the highest service. Most recent visit the technician was able to clear our drain quickly and professionally

Had a phone call today to sort out my new account and I have not smiled as much as I did today talking on the phone, a lady called Fiona wasn’t just an amazing talker but she made me feel so at ease as I struggle with my anxiety, I can’t thank you enough if you get to see this and again thank you for your service! You’re doing an amazing job!

Horrible evil nasty rude people after going through a pandemic and a cost of living crisis from a bill I thought I had paid from 2020 they went to court got ccj sent the judgement and claim form together so I couldn't do anything demanding 500 or else ccj. They went to court in February and sent me these in may. Said they had written no sent me bills with no mention of that no phone call email or anything. Coming from a company that's just been fined it's a bit rich don't you think. We'll go ahead with your ccj because now you won't get a penny