Northumbrian Water Group plc Reviews 

Middlesbrough crew great / I can’t fault them phone service very good, understanding, friendly and explains things clearly, sewer men all ways turn up within 4 hours and get on with the job with a smile on their face I have called them out 4 times to a clog each time sorted it. Because its to happen a few times the nice men that called last time said they would request and a camera investigation. The following morning I got a phone a call for camera crew saying they will be here in the next 7 days . What’s not like with a service like that thanks lads and lass. 😇

Blocked drain pretty unpleasant and their sub contractor could only partially unblock the problem. Sufficient for the photo to be taken and absolve Northumbria Water.

Next he said he could come back at a cost as them problem was on my side of the estate. Of course how can a customer argue or prove anything.

I went to another company and paid them £250 for a 20 minute job and they cleared it no problems.

A job that wasn't needed had Northumbria water truly cared about customer service and scrutinised their work so to deter their contractor pulling this type of scam.

Absolutely disgraceful.

Their contractors behaviour was disgusting.
I live in Blackhill Consett DH8 8ry work was being carried out, Infront of no 14, they were replacing old pipe and tieing into pipe Infront of my house 20, I came down the street and challenged them as I could not get on my carport, they stated I had been informed by letter, in their defence they had but my wife put it in the bin thinking it was junk mail. I found it strange because the fellow who rents the house out was working with them.
I said if the work was carried over make sure hard plates are put down so I can get on my drive.
When I got back they left a hard plate on the neighbours side, a big hole with cones on mine, I challenged my neighbor who scurried off, I filled the hole in myself and rang the local council, I asked for a copy of the schedule of works two hard plates were supposed to be left, even the man who was on standby told me this when he arrived. We both agreed that this was done our of pure spite. Absolutely immature behaviour. I then checked my CCTV and one of the workman was looking round my house front, WHY???? I'm an elected member and really hope people in my division do not suffer this disgusting behaviour.
This was over two years ago but I have just found these people on here.

I have today reported a leak which is outside my elderly neighbours property. I cannot fault the service I have received. The lady I spoke to was so helpful, polite and friendly. I have also received a few calls keeping me up to date with the call out.
I am so impressed with the professionalism. Well done Northumbrian Water 👍🙂

Shame on you Northumbria water when we are all suffering and want to pay arrears they will still get a ccj. I have just looked at how much money you make from other people's misery and I feel ashamed to pay my bills on time . Your ethics need a review.

Still waiting on them to provide their terms and conditions to verify why we need to have two names on the bill.

Considering one of those people is unemployed and NEVER gave authorisation for their name to be put on the bill, I questioned how this was reasonable and whether it is entirely legal?!

They mentioned some nonsense about them having to list all people (but conveniently a maximum of two) who are living in the house and using water?

The condescending customer service agent had the gall to say 'well aren't you using water too?' To which I responded well so do my children, so would one of them be added to the bill if I were to leave?

Anyway such a simple thing for them to do, to only include the actual bill payer, which would be accurate and more importantly what we gave permission for them to do. But they are refusing to change this to reflect the correct information.

Very Unhelpful customer service, who appear to be enforcing DECEITFUL and unnecessary rules!!

Allow their staff to cause devastating effects to members of the public and lie about it and lie about time off and drag the reputation of the company down.

Would just like to thank Northumbria Water for their excellent services. Recently I had to speak to NW, the advisors couldn’t have been any more helpful! Extremely efficient and knowledgeable! Not only that, I was provided with THE best customer service ever! Keep up the excellent work. I’m actually proud to be a customer of NW. Thank you so much! 💧🌈

Overcharging , destroying lives , pure evil . Worst nightmare that could ever happen

This company cares. I have had trouble paying, all the time they were here to help. I have received a payment break no problem until January. It is right what they say, they are here to help.

Absolute pilocks, send a bill 6 months after. despite recieving a final bill, closing account, telling them i moved in writing and using online tool.
15 mins of the phone to reveal the thieves are incompetent.
covids too good for northumbria water!

website useless, app useless, staff useless, whole outfit useless, I wish we could choose our Water suppliers rather than be forced ot have these inefficient cowboys

The website and the app are useless. Doesn’t recognize login details, can’t make any payment.
As well as the online banking.
The only way to make a payment is by phone call or cheque.

These guys are great.

After a major leak they offered to right off the lost water. Customer service was understanding and compassionate. They walked us through doing a test. They have been in contact to let us know everything looks good.

Communication is generally good with acceptable on hold times.

Thanks guys your customer service is NOT WATERED DOWN

After contacting Northumbrian Water via their website I was able to secure a 3 month payment break due to the Covid19 mayhem. Thank you so much....you rock 👍👍👍👍👍

Took a while to get a response, which is understandable in the current conditions, but when I did, all issues were resolved

Worst water supplier.

Takes about 30 minutes to answer their calls.