Nykaa.com Reviews 368

Well-known brand for makeup

Very bad experience. They deliver wrong products and then do not return the products. Please avoid this site at all costs.

I had a very poor experience with Nykaa’s support and refund process.

I placed an order on 07 Feb 2026 (Order ID: NYK-331535756-1869844) for Tom Ford Ombre Leather 100 ml and Givenchy Gentleman Society 100 ml, total amount ₹33,137.

The order was delivered on 08 Feb 2026. I contacted customer support immediately and requested a return. The product was picked up and returned on 14 Feb 2026. On 15 Feb 2026, I received an email stating that the refund was initiated and would reflect in the original payment method within 5 working days.

Despite this, the refund has still not been credited to my source payment method. What made it worse is that when I followed up, I was repeatedly given generic timelines (48–72 hours) with no proactive updates. At one point I was told the refund was “processed” and I should contact the bank, but HDFC confirmed they have not received any refund request, and Nykaa has not shared any ARN/UTR to track the refund. Without an ARN, the bank cannot trace anything.

The most frustrating part is the lack of accountability and communication, I had to chase for every update, and even then I got scripted responses instead of a real resolution. Because this was a debit card EMI transaction, the delay also caused additional stress since the EMI remains active while Nykaa delays/refuses to provide proper refund proof.

This entire experience has been mentally exhausting, and I wouldn’t expect this from a company of this size. If you’re buying expensive products, be cautious, if something goes wrong, getting your money back can become a long, frustrating process.

I ordered something and delivery date was 3rd march but they kept delaying it for almost 2 days and and when it showed "out for delivery, keep your phone handy our agent will call you." still no update It's been 4-5 days.

I ordered products from Nykaa beauty. They delayed delivery and eventually admitted to have lost it. Offered refund. They have such an inefficient system and people working. I told multiple times i wont be available on call from a certain date if they delay it any further. Yet they did and guess what they tried calling when i was out of country. Such morons literally. To this date they are not able to process. BTW most stuff they sell on Nykaa are fake. Especially brands like Nike puma etc

Where worst in delivery..not delivering at the mentioned date.There is no option to contact the help centre . The ever worst website I had ever seen

They don’t refund money when product is lost from delivery guy or anyway, they just send here and there apology email or blame on you.

In regards to My Nyka Fashion order ID 36398555-609749. I received an incorrect item instead of what I had ordered. I immediately raised a return/replacement request, but despite multiple follow-ups, I have not received any proper update or resolution from the Nykaa Fashion team.

The delay and lack of communication are highly unprofessional and frustrating. As a customer, I expect at least timely support and transparency regarding the status of my complaint.

This experience has seriously affected my trust in the brand. I hope Nykaa Fashion takes immediate action to resolve this issue and improves its customer service for future customers.

Very disappointed.

They are misleading customers by falsely advertising offers on their application. Do not order from them and as well as Myntra

We were shocked to see the jar was practically half empty and the packaging look a bit dodgy as well and it looks like the returneditem was repackaging and sent to us clearly because the package was a bit wonky as well. We are from the UK and we were so proud to see a company like Nykaa bringing all the good products together clearly they’re not a very ethical company.

This platform is an absolute scam. The refund and return process is deliberately made exhausting and frustrating. I have followed up multiple times via email and calls, shared all required details—including product photos, box images, and the invoice—yet my return request was still rejected for “missing details,” which is completely false. I even saw the request suddenly marked as rejected on the app without any valid explanation.
The order value is ₹20,000 for two perfumes, and despite clearly requesting approval and complying with every requirement, the request was denied. This has been an extremely disappointing and eye-opening experience. I strongly warn anyone shopping on Nykaa to be very cautious—returns are not customer-friendly, and the process is unnecessarily difficult. This feedback is honest and driven by genuine frustration.

If only i could give a minus rating i would . Horrible horrible customer service.
My return orders have not been picked up for more than 15 days .
I think this is a scam they are running to use the funds .
Everyday you get a message to keep the pickup ready and within an hour the pickup is cancelled saying we attempted to pickup but it dint happen.

They sell such expensive brands and then dont arrange for the return.

Myntra is such a great app and super return and refund policy.

Nykaa fashion is a big SCAM.

My experience was very negative. I don't want to go into detail about the whole situation, but I see many people who have had similar problems and they have already said everything for me. To be honest, I am very disappointed. My expectations were completely different.

I can't use here those words which I wanna use but Nykaa Customer care service,sadly I can't give 0 rating because it's starting from 1. If you're expecting to know something from them about delivery status, courier partner number,or cancel order or anything address change whatever, same answer in everything you will get sorry we are unable to do.BC Nykaa

Nykaa Fashion is a Scam..
I have received a wrong product once in the month on Jan 2026..
After a lot of request they accepted the return of the wrong product..
But for 4 days i was notified that pick up couldn't happen because i was rescheduling it..after 8 days battle the wrong product was picked up and i got my refund..
In the month of Feb 2026 i again ordered the same product and to my surprise, again i received a wrong product that too same as the last one..
After a lot of battle, my product was picked up without notifying me that the product is been picked up..and now they are again sending me delivery boy for the pickup..
What kind of planned scam is this..

Nykaa promises quick delivery, but there is much delay for delivery...you have to keep getting in touch with the help center to facilitate your ordered items...customer service is useless, just keep on uselessly apologizing...this is the 2nd time this is happening..zi am fed up breaking my head over this...please don't promote Nykaa....they will keep you hanging

The company delivered wrong product and when reached out to the customer care,they were not at all supportive.
This is a pure case of cheating and disappointment.

This company engages in dishonest practices: customers do not receive what they ordered, and any mistakes are simply denied.

Ordered a product which had a side effects and very disappointed with the management. Their handling of customer issues is careless, unprofessional, and disrespectful. Complaints are either ignored or delayed, and there is no proper accountability or follow-up.
The staff lacks responsibility, communication skills, and concern for customer safety and satisfaction. Instead of solving problems, they make excuses and waste customers’ time.