Oaken Financial Reviews 

I wanted to get my srarement online and the agent made it happen.

I have absolutely nothing negative to say about my experience with Oaken to date. Basically I have just deposited money there and left it so although I don’t fully utilize many banking actions with them, I find the website very good in presentation and ease of use. Their interest rates are very high for any bank these days and I feel very secure thanks to CDIC insurance protection.

When I set up a savings account with Oaken Financial, and purchased a GIC, I was very pleased with the patient, helpful telephone representatives who assisted me, step by step, with the process. Oaken Financial interest rates are good compared with other financial institutions. I also find it very easy to access and manage my accounts online. My only disappointment with Oaken Financial is that I wrote them a letter three weeks ago and I still have not received a reply. Hopefully that will be received soon.

Pas de suivi et de communication avec le client ..
On ne peut pas communiquer avec le bureau central...Le staff qui repond au telephone ou aux messages email que j envoie est incompetent ou absent..
C est comme un dialogue a sens unique

All went well except for the main interaction I had with the woman who answered the phone when I called for information and to set things up. I’m not sure if we just didn’t understand each other, or what transpired. All I recall is being frustrated.
Aside from that, all has gone well. The accounts were set up and info was mailed to me, including my GIC certificate.
I was most impressed that a few months later (not sure of the exact time frame) someone contacted me by phone and, as I wasn’t home then, left a message with a call back number asking if I had any questions, etc… Nice touch.
Thanks.

My concern was keeping my investments within limits that were protected by insurance. Oaken representative was very helpful in this regard.

I think the rates are competitive for sure but the process of applying and getting approved was very long and tedious and required me to phone in mnmay times to sort things out. Those I spoke to were helpful but the entire process was not really an easy online approach.

I have been waiting two weeks for money to be transfered into my saving account from my home bank. I called today and got a very nice young man who helped me out and apparently all will be well. But both of us were surprised that I had not been contacted by Oaken sooner. I was under the opinion that perhaps you didn't want my money.

Though living in the US, I was able to invest in a GIC at Oaken. I am a Canadian citizen and while other Canadian financial institution refused me, Oaken accepted my investment. The rate was much better than what the big banks(RBC, etc) had to offer. Good customer service as well. I will definitely continue to invest at Oaken Financial.

I experienced problems with changing my password when I first activated my account. The system said the password was updated but every time I tried logging in it failed.
My wife and I also experienced errors when we linked our ATB accounts to enable us to transfer money.
I was not very impressed and thought about cancelling my account. However, once these issues were overcome it has been pretty smooth. I was able to easily create a GIC account and the online platform provides up to the day balances.

Once I got the required forms correct it was easy. I found that it took a little bit too long to go through all the whole process. Customer service is excellent. They help you with the forms and were very pleasant and patient with me. I would recommend Oaken to anyone who wishes to get a little more interest on their GIC investments.

Likely the best interest rate for GICs, and the e-savings rate is excellent as well. The online transfer process was quick & user-friendly. Overall, very satisfied.

On ne me donne pas d’explications en français même si je vous en ai demandé par écrit pour aller voir mon placement en ligne

Hi. My experience to date with Oaken has been excellent save and except the time required for transfer of Registered Account funds.
The process from start to finish is taking some 21 days before transferred funds are fully released and secured in my account.

Regards,

John Dawson

My bank account with you was hacked and every time I call they transfer me to voice mail. My SIN number and all my info was hacked because of your lack of security
After 2 months from hacking still no one updated me about any actions taken

I can only guess that COVID protocols, including staff working from home made my experience atypical.
In short, it was very difficult to complete the application process. It took weeks rather than the day or two expected. Oaken did not reach out to tell me what information was missing... I only discovered the reasons for delays by phoning many times and on each occasion there was some different documentation required.
I can only hope that future dealings will be smoother and that if information is missing, Oaken will take the initiative to inform me in a timely manner.

Very easy to deal with and better interest rates than most banks.

The initial phone correspondence was timely (no waiting), advisors were informative and accurate.
As a follow up, the personal contact in the closest branch reached out to assist me with any concerns or questions. Much appreciated.

I always get great advice & help when I speak to customer service .