oakfurniturestore.co.nz Reviews 

I placed an order with Oak Furniture Store and emailed them to cancel it within approximately one minute of checkout.

The checkout process for WA was unusual. Shipping was displayed as $0.01 with a message saying they would contact me with a manual freight quote. When I clicked “Pay now”, I expected the shipping process to be finalised or clarified, but instead my stored card details were immediately charged for the order, despite the actual freight cost still being unknown.

I realised what had happened straight away and immediately emailed asking them to cancel. I also looked for a phone number to contact them but couldn't find one displayed.

Despite contacting them almost immediately, they subsequently told me the order was already “in process” and could not be cancelled. At that point they were still waiting for their dispatch team to calculate the freight charge. It was at this point that I also realised that they just ship their products from China to their warehouse.

I understand that the checkout stated a manual freight quote would follow. My issue is that a business would refuse an almost immediate cancellation when the freight hadn't even been quoted yet, let alone accepted by me.

Very disappointing customer service and checkout experience. I would recommend being extremely careful before pressing “Pay now”, particularly if ordering from WA, as you may be committing to the purchase before knowing what delivery will cost.

We purchased one bed, but when it was assembled, we discovered that one bed slat was missing. We reported this to Oak Furniture on 2nd March 2026. It has now been more than 6 months, and the issue is STILL not resolved.

This is a serious safety issue, not a minor inconvenience. A bed slat is an essential structural component that supports the mattress and the person using the bed. Without the complete slat support, the bed cannot be considered properly supported or safe to use. We should not have to put someone's safety at risk simply because Oak Furniture cannot supply a single replacement slat.

After months of follow-ups, Oak Furniture told us on 5th August that the replacement slat was already in their warehouse and would be dispatched within 3–4 working days. That promise was not kept.

We emailed them again on 2nd Sept, specifically asking for an update and tracking information. They didn't even reply.

I then tried calling Oak Furniture 9 times over the past few days — nobody answered. Today, I called their distribution centre directly instead of customer service team. A staff member named Mia answered and promised that someone would call me back today to resolve the problem. Nobody called. Again.

How can a company take more than 6 months to provide one replacement bed slat when there is a potential safety issue, repeatedly make promises, ignore emails and not even answer the phone?

This is absolutely beyond poor customer service. It is completely unacceptable and shows a shocking lack of responsibility towards customers.

And one more thing: I was offered free furniture cleaning products in exchange for leaving a 5-star Google review when I bought the bed and made payment in the store in Aug last year. I refused. So when you see the 5-star reviews here, I would strongly suggest considering how some of those ratings may have been obtained.

I don't expect perfection when buying furniture. I expect a company to take responsibility when something goes wrong especially when the issue potentially affects the safety of its customers, and to actually do what it promises. Oak Furniture has completely failed to do that.

Think very carefully before buying from this company, particularly if you expect reliable after-sales service and support when something goes wrong.

Extremely disappointing. Zero confidence in this company.

I purchased a bed frame and two bedside tables from Oak Furniture Store NZ in June 2026. The experience has been deeply disappointing from start to finish.
At the time of purchase, the product pages displayed a free shipping promotion with no visible conditions. It was only after completing my order that I was told the promotion applied to in-stock items only, a condition that was not clearly displayed on the product pages where the promotion was shown.
The estimated delivery timeframe at purchase was mid to end of June. It is now mid-July and I still have not received my items. When I followed up, I was simply given a new vague ETA with no firm dates provided despite multiple requests.
When I requested a refund due to the significant delay, I was refused and told their Terms and Conditions do not allow cancellations. I had to inform them that consumer rights under the Consumer Guarantees Act 1993 cannot be overridden by store terms and conditions.
I have since filed a claim with the Disputes Tribunal. I would caution anyone considering purchasing from this store, particularly for back-order items, to be aware of these issues before committing.

Probably the worst customer experience I've ever had, and I've lived in several countries, including New Zealand. I only wish I'd checked Trustpilot before placing my order (the Google reviews seem far too good to be genuine).

It all started with their website, which was misleading about which items were actually in stock and which had to be ordered in. As a result, it calculated the shipping cost incorrectly. Since it was the weekend, I called them the following day to clarify the situation. I tried calling throughout the day, but nobody answered.

By that point, I had already decided I didn't want to deal with a company that was impossible to reach, so I sent a written request to cancel my order.

About a day later, someone finally replied, insisting that I had misunderstood everything. After a week of back-and-forth emails, they eventually admitted that the mistake was on their side. They offered free delivery and a discount, but by then I had completely lost confidence in the company and simply requested a full refund.

After more arguments, they agreed to refund me—but said they would deduct 15% as a "restocking fee". This was outrageous. I have reliable confirmation from Mainfreight that the goods never even left the retailer's warehouse, so there was nothing to restock. They ignored this evidence and insisted that deducting the fee was the only way they would process the refund.

In the end, after repeatedly chasing their customer service team, I finally received my money back - but only after 23 days.

An absolute nightmare from start to finish. I would strongly advise anyone to avoid this company.

I wish I had read these reviews before I purchased my Walnut chest of drawers. They do market themselves as a NZ company, but they are clearly just a front for Chinese manufacturers of dubious quality. After sales service is atrocious. I had requested when I purchased to be given advance notice of delivery because the property was undergoing renovation. This did not happen, despite assurances in writing that it would. They sent a request for me to download a "Shop" app which I did, and it just said "No Delivery details" and still does to this day. There was one aborted delivery attempt where the delivery driver - who struggled with English - called my daughter who did not live at the property from outside the property - no advance notice - and then was going to leave the package on the public footpath outside the security gate, but seemed to say he would take it back. Then there were lots of requests to advise where the product was and assurances that advance notice would be given. My contractor even offered to pick it up himself - but these requests went unanswered. Then, today, my contractor came to check the property after the day's work and saw the package had actually been dumped on the public road side outside the security gate. No notice. Despite assurances. And the package had not a word in English on it. My contractor had to use Google translate to work out what it was. I have doubts on the quality. Clearly made in China and clearly not the quality New Zealand company the web-site makes itself out to be. AVOID.

I ordered an item that was in stock which said 5-10 delivery, I hadn't received any communication over 2 weeks later so I emailed the company, they said they were having to get stock from their south island warehouse - a week later I had still received no communication so I emailed again, they then said they were waiting on a shipment - in the end it took over a month to deliver and multiple emails all ended with "thank you for your patience and understanding". Sometimes things happen but the appalling communication with this was a horrible experience, I felt like i'd been scammed and didn't expect the table to ever show up.

I bought the Rustic Country Solid Oak Large Mirror. It arrived within 3 days and it is exactly as I expected. Very solid, good quality. Great product and delivery

I purchased a shoe cabinet from this company based on the strong impression that they sell solid oak timber furniture manufactured in New Zealand. Unfortunately, my experience suggests this is not an accurate representation.

While the product arrived preassembled, the timber quality is very light and does not resemble what most people would reasonably expect from solid oak. In terms of weight, finish, and overall feel, it is far closer to flat-pack style furniture than premium hardwood.

More concerning was the shipping and packaging. The item was clearly shipped directly from China, with packaging covered in Chinese writing. This contradicts the expectation that the product is made in New Zealand and then shipped to Australia. Even the courier indicated that many retailers in this category are sourcing from the same overseas factories.

At a price point of around $1,000, I expected a genuinely solid, locally manufactured oak product. What I received does not align with that expectation in either origin or perceived quality. The value simply isn’t there for the price being charged.

There’s no denying it functions as a cabinet, but buyers should be aware:
this does not appear to be premium, New Zealand–made solid oak furniture.

In my view, the marketing creates a misleading impression, and customers should do thorough research before purchasing.

Would give zero stars if I could. Ordered and paid for four bedside tables. Six weeks later am still getting the run around as to where they are. Received a tracking number 9 days ago but the freight company has advised they haven't got the goods from the supplier yet and also said they have loads of people ringing them about this supplier. DO NOT PURCHASE!

WARNING!! Terrible quality. We bought a bed frame from Oak Furniture Store online. When we arrived to pickup the bed the frame was of terrible quality and the staff refused to give a full refund. WARNING!!