OakMax Limited Reviews 

365
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

The company’s communication was good. Slightly let down by third party (delivery company )When there was a product problem it was quickly resolved.

Beoordeeld met 5 van de 5 sterren

Well, first of all, everyone I have spoken to regarding an order I’ve made with Oak Max they’re very kind very professional. I have ordered 7 planks for my Staircase. I can’t wait to finish them and p... Toon meer

Beoordeeld met 5 van de 5 sterren

Chose my sizes of oak beams and lengths to create a fantastic oak porch, with glass roof, from order to delivery, communication and deliver 100%. The young lady who called on 2 occasions to let me k... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The web site makes it easy to see what’s available and you can see the cost per item. Ordering was simple and I received a very pleasant call back to confirm my order and inform me about delivery. G... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Houthandel
  2. ook in
  3. Bouwmaterialen leverancier
  4. Tuinbouw leverancier

Geschreven door het bedrijf

We stock affordable oak hardwood beams, planks & landscaping sleepers, which can be used in a variety of ways around your garden: to create patios, lawn & border edging, outdoor furniture, raised flower beds, planters or other DIY projects.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

365 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,7

Alle reviews

(365)

139 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Beautiful Oak - good communication

Good communications through out. From ordering to delivery. Ordered the oak post 200 x 200 x 3000 - beautiful pieces of oak - they are the focal points for the pergola and gonna look stunning.

16 mei 2025
Beoordeeld met 5 van de 5 sterren

worked like clockwork

I was reluctant using facebook like many, however i emailed and had a response and then purchased with instructions to collect, I was sent an account and a phone call explaining where and when to collect, that all went like clockwork. everyone was professional and polite and the whole experience was great. will definately use again

28 mei 2025
Beoordeeld met 5 van de 5 sterren

Oak Posts and Boards

Oak Posts and Boards. There was some delivery issues and some lack of communication regarding the courier company, but Oakmax were very good at sorting it out. The re-arranged delivery was at my time and the Oak was delivered as requested. The Oak does come slightly oversize from the mill. Does need finishing to size. Good timber though.

29 april 2025
Beoordeeld met 4 van de 5 sterren

Quality

Quality, accuracy of description: Excellent
Pricing: Good
Delivery: Poor - driver left an empty pallet - unrelated to our delivery - in our driveway

29 april 2025
Beoordeeld met 2 van de 5 sterren

Very poor delivery time

On this occasion the materials arrived 12 days late, very little feedback on the delivery and had to chase Oakmax to get any information multiple times.

7 mei 2025
Logo OakMax Limited

Antwoord van OakMax Limited

Hi Lee,

Thank you for taking the time to share your feedback.

You’re absolutely right — in the last month our service performance has fallen short of the level we strive for, primarily due to challenges with our third-party hauliers, who have been overwhelmed by deliveries. Unfortunately, this has caused delays and disruption for some of our customers, and we’re truly sorry that your order was one of them.

We are actively working on improving our coordination with hauliers to avoid such situations in the future and to be able to provide accurate delivery times. Clear and timely communication is a priority for us, and we are taking steps internally to ensure that updates are more frequent and reliable.

We really appreciate your patience and honesty.

All the best,
Dinu — Oakmax Team

Beoordeeld met 5 van de 5 sterren

Couldn’t be happier

Couldn’t be happier. We needed 20 sleepers to be delivered to a church rest garden open to public. Due to heaviness and distance to the site the delivery time had to be precise, making sure two heavy lifters could be there to receive them. Oakmax and their hauliers did their best to make it happen and it was so.

Update regarding sleepers: they were perfect for a large raised bed which has now been completed and looks very stylish and sturdy.

13 mei 2025
Beoordeeld met 2 van de 5 sterren

Delivery was 1 week later than advised

Delivery was 1 week later than advised. Oak posts come damaged / defective.

29 april 2025
Logo OakMax Limited

Antwoord van OakMax Limited

Hi Tomasz,

Thank you for taking the time to share your feedback.

You’re absolutely right — in the last month our service performance has fallen short of the level we strive for, mainly because several of our third-party hauliers have been overwhelmed by deliveries. Unfortunately, this has caused delays and disruption for some of our customers, and we’re truly sorry that your order was one of them.

Our business rests on three pillars: price, quality, and customer satisfaction. When any of those slip, we act. We replied to your e-mail the same day we received it and asked for a few photos of the affected posts so we can assess the issue, but we haven’t heard back yet.

Meanwhile, we’re tightening coordination with our hauliers to prevent situations like this and to provide accurate delivery times from the outset.

We really appreciate your patience and understanding.

All the best,
Dinu — Oakmax Team

Beoordeeld met 5 van de 5 sterren

Excellent product

Easy to order, brilliant prices and excellent product. Collection service was a bonus for us as it's a local company so no delivery fees.

25 april 2025
Beoordeeld met 2 van de 5 sterren

Still not delivered so can’t comment on…

Still not delivered so can’t comment on the product, just the £100 for delivery that’s not here three weeks later

23 april 2025
Logo OakMax Limited

Antwoord van OakMax Limited

Hi Paul,

Thank you for taking the time to leave a review.

You’re right — this delivery took far too long. Your order left us on schedule, but then sat with the local haulier for nearly two weeks and only reached you on 9 May. We should have spotted the hold-up and chased it sooner; that one’s on us.

We’re tightening daily tracking checks and adding early alerts so stuck pallets get fast-tracked rather than forgotten in a depot queue.

Now that the goods have arrived, I hope they meet expectations. If anything isn’t as it should be, just let me know and we’ll put it right.

Thanks again for your feedback.

All the best,
Dinu — Oakmax Team

Beoordeeld met 4 van de 5 sterren

easy to use web page to order

easy to use web page to order. Good selection of products (not too many which can be confusing)
Great prices
Nice customer service, helped accommodate my delivery requirements
Delivery driver was fantastic
only dropping 5star as a couple of the boards had bigger splits than i would have liked (but its a natural product so not surprising and well below the 10% over order any good diyer would account for!)

23 april 2025

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