Unfortunately, my chosen purchase turned out to be just too firm for my temperamental back. As a result I had to inform them I wished to return the mattress. This they accepted with no drama. It took... Toon meer
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Lees wat reviewers zeggen
Yes, I've bought another frame from the OBC! I'm very pleased. Great quality, timeless style. A sturdy, robust frame that will last a lifetime and always look fab. I always go for the cream gloss fin... Toon meer
Ordered the Ashley double bed which was delivered within the specified time frame. It was straightforward to assemble, it looks good and the quality is excellent! It is nice and sturdy and does not sq... Toon meer
I ordered a 4 poster bed frame yesterday, paid in full. Also paid extra for it to be carried to third floor. Could not see the tick box for it being put together for me as mentioned on their page.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
✂️ Special sizes and colour matching possible 📫 sales@obc-uk.net 🚚 🇬🇧 🇮🇪 🇧🇪 🇫🇷 🇺🇲 🇦🇺 🇮🇳
Contactgegevens
597 Kings Road, SW62EL, London, Verenigd Koninkrijk
- 0800 4640875
- sales@obc-uk.net
- obc-uk.net
4,2
Goed
107 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
An excellent and beautifully…
An excellent and beautifully constructed bed. Really luxurious and comfortable. I'm so glad I decided to splash out and have it made.
21 februari 2022
Review zonder uitnodiging
Ugh. Proceed with caution.
Ugh, this is one of those life lessons where I didn't read the reviews. Absolutely no people skills or customer service. I was treated horrendously by them. I ordered a bed (not cheap, just over £1000) two weeks ago. I emailed to ask if there was one in stock and ready for Xmas. They abruptly said 'No, 9-12 weeks for delivery'. OK, no worries. Not particularly friendly, but no problem so far.
They then send me an email saying 'Your order has been processed and we are now working on getting it to you". I assumed, as would any sentient being, that this mean my ORDER had been processed and they were trying to get it to me. It then went on to say, WHAT NOW? And I quote 'Now we'll get your products ready for despatch.' So I send an email saying "Wow, thank you so much for doing it so quickly. Really made my Xmas!" No reply.
In the meantime, I sell my existing bed and buy a new mattress which is about to be delivered. 4 days later, as I expect they are busy, I call to ask if it is easier if I book a courier. I manage to speak to essentially an automaton. Frankly an answer machine would have been more empathetic and understanding. He condescendingly implied that I was an idiot for assuming that 'Your order has been processed' actually meant that. He said that it meant that my payment had been processed. Why didn't it say that then? Besides, I knew that. I already had their confirmation as such and it's debited my bank.
I ask why they don't just send an email saying 'Your payment has been processed.' to which he said, 'No one's ever misinterpreted it before.' That is surely a lie. Both my husband and I read that email and deduced the same thing. Not only that but he said that my email saying I was so happy it had been finished earlier (when it hadn't) didn't warrant a reply because it 'didn't have any evidence attached that I thought it had been finished earlier.' Really? What were they expecting? A brain scan? A photo of me selling my old bed? An affadavit? A selfie of my jumping up and down?
I asked if it would be possible just to change one word in the email to 'Your PAYMENT has been processed.'?
Then he slammed the phone down on me.
Nice. I'm sure they won't even deliver it now.
BUY FROM THESE PEOPLE AT YOUR OWN RISK.
14 december 2021
Review zonder uitnodiging
Really well made, comfortable and looks great,
Bed arrived when it was scheduled, helpful delivery staff, great customer service with a query, really well made and put together and looks fabulous. Bed and mattress really comfortable... recommended
3 november 2021
Review zonder uitnodiging
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