OctopusPro Reviews 7

As the owner of Saint Paramount, we have used OctopusPro in some of our markets of service. Sending jobs to techs, alerting customers when the tech is on the way, and sending payment invoices to customers are just a list of the many things this app does. Price compare what this app does compared to the others in the market, and you will find out that this app is overall better for the value. We will soon be using OctopusPro in our other markets of service to expand on its great value.

I'm quite delighted with the variety of tools and functions they offer. I value the sophisticated charting features, real time data, and customizable dashboards because my life is built on data and analytics.

Octopuspro has provided us with a seamless way to build our email list on the go. The subscribe forms are editable which allows me to add a new voice to the forms.

I joined Octopus Pro earlier this year, as it appeared to have features to suit my business needs.
As a small business, cost was a concern, but I was promised adequate onboarding training and support.

Initially, I received help from a friendly and helpful support person. Once agreeing to sign on, I was handed over to another support member (Adam).
He lacked professionalism and knowledge. When I asked to work with the original support person again, I was told they didn't exist and Adam was the only one on the team. This felt strange and of course, created trust issues.

Unhappy with the support, I cancelled my trial on time but was still charged. Octopus acknowledged their mistake and offered a refund plus a 'premium onboarding service,' but the support offered by Adam remained unclear and disappointing.

There were also billing errors, including a $5000 lump fee, causing financial strain on paying my employees.
I picked up on this mistake and was eventually refunded, however, the ongoing charges were more expensive than the plan I agreed to.

I reached out to the CEO for help but received no response.
After persisting, (despite initially being told that Adam was the only member available), I was later assigned a new team member and offered more services to keep me on, which I declined, asking for a refund instead, which was denied.

Overall, while Octopus Pro ‘may’ offer flexibility in scheduling and payments, its customer support lacks compassion, clarity, and integrity, significantly affecting my small business's growth.

My most recent issue is a charge for this month of $300 AUD, despite cancelling last month. Awaiting a response and not feeling very positive about the whole experience.

Strongly recommend using a different platform.

OctopusPro has significantly simplified our scheduling and booking operations. The intuitive interface allows our clients to book appointments seamlessly through our website, enhancing convenience and satisfaction. The mobile app has been instrumental in managing our staff schedules efficiently, reducing administrative workload.

perfect for our business, keeping track of our field workers and accounting

Perfect for a mobile detailing business, lots of features I needed to manage my staff and customers all in one place, while still on the go too, so props to OctopusPro for that! What I also liked about the software is the variety and details of the features, while still being willing to develop feature requests just for you, so it's really good as well in terms of customization. Little bit of glitches sometimes but can be handled nothing too much.