I placed an order which was not delivered. I tried calling the published customer service number. I received a recording saying the number was not recognised. I had also at the same time set up a mont... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been taking Macusure for a year now and at a recent eye test was told my macular degeneration had not got worse in that year
Although the items were delivered promptly, response post-purchase has been very poor. I wished to return 2 of the items due to eye irritation, but have not had a response despite having sent 2 ema... Toon meer
I found the ordering process easy for EvoTears. Ocular Express has the lowest price and the product arrives safely from overseas. Th entire process is seamless.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ocular Express - Your Online Opticians managed by GOC UK registered Optometrists - We Prioritise Evidence Based Research in manufacturing our supplements to help manage conditions such as Macular Degeneration, Diabetic Retinopathy and Glaucoma.
Contactgegevens
86-90 PAUL STREET, EC2A 4NE, LONDON, Verenigd Koninkrijk
- 02033020377
- admin@ocularexpress.co.uk
- ocularexpress.co.uk
4,5
Uitstekend
81 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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It works
I have been taking Macusure for a year now and at a recent eye test was told my macular degeneration had not got worse in that year
28 september 2026
I only got half a bottle
The price was way less than the USA but
I was so disappointed at how small it was and only half full
24 september 2026
Order lost, company not contactable
I placed an order which was not delivered. I tried calling the published customer service number. I received a recording saying the number was not recognised. I had also at the same time set up a monthly subscription. I have tried to cancel it without success. Their website says to cancel a subscription click the link in the order confirmation. When I clicked the link I get a message “page not found”. I was recommended this company by Vision Express. I will be contacting them to recommend they stop recommending Ocular Express.
18 september 2026
Review zonder uitnodiging
Antwoord van Ocular Express
Hi Mr Jenkins,
One our customer service team members recently got in touch regarding your lost order. We have sent over a full replacement for your order and also adjusted your subscription.
As mentioned previously within the call, the issue arose from a combination of the incorrect address being supplied for royal mail coupled with the system changes undergoing & the changes in warehouse and website. Several emails were also sent requesting an update on the address.
We thank you for shopping with us at Ocular Express and hope we can provide you a better service once our warehouse expansion is completed.
All the best
Ocular Express Team
Loved working with Ocular Express
Loved working with Ocular Express. They were responsive to my request for additional information. I love the product and the service.
1 september 2026
Antwoord van Ocular Express
Hi Candee,
Thank you so much for shopping with us, we always love to have you! If you ever need anything else, our Optometrist Team are here to help!
All the best
Ocular Express
I found the ordering process easy for…
I found the ordering process easy for EvoTears. Ocular Express has the lowest price and the product arrives safely from overseas. Th entire process is seamless.
28 augustus 2026
Antwoord van Ocular Express
Hi Andrea, Thank you so much for your kind words. Were honestly very happy to hear your product arrived safely and we hope that we can serve you again very soon!
Regards,
Ocular Express Team
Great service
They shipped same day and provided tracking info. UK to US in a week! Easy transaction. Will use again in the future.
1 september 2026
Antwoord van Ocular Express
Hi Robert,
On Behalf of the Optometrist Team at Ocular Express id like to personally thank you for your order and trusting us with your order. We hope to see you again soon.
Regards,
Ocular Express
Customer Service Lead
Fast Delivery. Order exactly as expected
25 augustus 2026
Antwoord van Ocular Express
Amazing News! Thank you for shopping with us and trusting us with your order. We hope to hear from you again soon!
Regards,
Ocular Express Team
Efficient Service
Easy to order from your website and dispatched within a few days 👍👍
30 augustus 2026
Antwoord van Ocular Express
Hellow Mr Grundy, Thank you for being a valued customer with us at Ocular Express! As usual the team are delighted to be of service! We hope to see you again soon!
All the best
Ocular Express Team
Antwoord van Ocular Express
Hi Carole, We are delighted your delivery was quick and your product arrived. We hope to see you again soon!
All the best,
Ocular Express Team
Great purchase
Easy to order, and was delivered in a timely fashion. Significantly less expensive than from pharmacy
25 augustus 2026
Antwoord van Ocular Express
Hi Lynn,
Amazing news! Thank you so much for a valued member of our ocular express community! We hope to see you again soon!
Ocular Express Team
Easy to order & fast shipping
Easy to order, fast shipping. This is a great site and great company.
5 augustus 2026
Antwoord van Ocular Express
Thank you very much for your kind words Doctor, we hope to serve you again soon! Enjoy your product.
Regards
Ocular Express Team
Great service!
Although the items were delivered promptly, response post-purchase has been very poor. I wished to return 2 of the items due to eye irritation, but have not had a response despite having sent 2 emails.
***UPDATED REVIEW 19 August 2026***
Since the above review, I have had an email from Ocular Express, apologising for the delay in responding, and explaining the reason. They asked me to return the items, which I did, and they have since processed a refund. Thank you Ocular Express, for the prompt resolution and good service once my email was answered. Would definitely recommend!
29 juli 2026
Easy to place the order and prompt…
Easy to place the order and prompt delivery. I will use the site and service again!!!
3 augustus 2026
Antwoord van Ocular Express
Hi Zoyla,
Thank you so much for your wonderful review. We cant wait to see you again!
All the best
Ocular Express Team
Fantastic customer service
Incorrect product delivered. But customer service dealt with it immediately once reported.
I am amazed what a great support service they have and how fast issue being resolved.
8 juli 2026
Antwoord van Ocular Express
Goodmorning Neringa,
We are very sorry to hear you have recieved the incorrect product, please do get in touch with our team at info@ocularexpress.co.uk to have a replacement sent out.
Website can be frustrating to navigate
Set up subscription for macusure tablets to be delivered to my mum. Delivery, customer service and quality of tablets are excellent. Just one thing, I find the website frustrating. I wanted to check the subscription as mum had a query. Click on ‘my subscriptions’ tab and nothing happens. Also better to use computer or laptop if you want to look in any detail at, for example, your account, as this area isn’t completely available when using iPhone. But this seems to be the case with most websites and looking at them on your phone.
All in all, a great service from ocular express, thank you.
24 juni 2026
Antwoord van Ocular Express
Hi there,
Thank you for your review and for giving us areas of improvement to be able to provide you with a better service. We are currently in a development phase for the mobile interface for the website so some changes are being made which will help customers in the future but currently affect the way they manage their subscriptions. We do apologise if this has caused you any issues, in the meantime, if you need anything at all or have any issues with your subscription, please email our team info@ocularexpress.co.uk and we will aim to answer you within the same day to resolve your query.
All the best and thank you for being a valued customer with us at ocular express.
Ocular Express Customer Service Team
Very helpful as I had cataracts removed…
Very helpful as I had cataracts removed etc recently. Eye test done and new glasses chosen. See them again in another year Hannah was very helpful as were all the staff.
22 februari 2026
I was thrilled to find the eye drops…
I was thrilled to find the eye drops that I needed. They are only sold in the UK, Europe and not in the US. My products arrived as scheduled. I highly recommend Ocular Express to my friends and I will reorder again! Thank you!
15 juni 2026
Antwoord van Ocular Express
Amazing! Were very happy your drops arrived on time. We thank you for your kind words and your recommendation. We look forward to seeing you again!
All the best
Ocular Express Customer Service Team
Antwoord van Ocular Express
Hi Barbara,
Lovely to hear that your package arrived barbara, were very happy you enjoyed your experience with us at ocular express and hope to see you again soon!
all the best
ocular express team
Antwoord van Ocular Express
Hi Pamela, were happy to support you in the best way we can! were very happy you have been a customer with us and hope to hear from you again soon!
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