I placed an order which was not delivered. I tried calling the published customer service number. I received a recording saying the number was not recognised. I had also at the same time set up a mont... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been taking Macusure for a year now and at a recent eye test was told my macular degeneration had not got worse in that year
Although the items were delivered promptly, response post-purchase has been very poor. I wished to return 2 of the items due to eye irritation, but have not had a response despite having sent 2 ema... Toon meer
I found the ordering process easy for EvoTears. Ocular Express has the lowest price and the product arrives safely from overseas. Th entire process is seamless.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ocular Express - Your Online Opticians managed by GOC UK registered Optometrists - We Prioritise Evidence Based Research in manufacturing our supplements to help manage conditions such as Macular Degeneration, Diabetic Retinopathy and Glaucoma.
Contactgegevens
86-90 PAUL STREET, EC2A 4NE, LONDON, Verenigd Koninkrijk
- 02033020377
- admin@ocularexpress.co.uk
- ocularexpress.co.uk
4,5
Uitstekend
81 reviews
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I placed an order for eye drops
I placed an order for eye drops.
There’s a shortage of this eye drops in the country so when I saw it in stock on Ocular Expres’s website, I ordered it immediately.
However, after three days, I received an email saying that the product was out of stock and if possible to receive another item that says not for sale but it’s the same product.
Of course, I said no and requested for a refund.
I don’t think that they were happy with my request for the refund. They refunded me all right but the method of refund was not the norm.
They refunded me using an eCheque. They could’ve just refunded me by the same way that I paid them. They could’ve just refunded back onto my card which would only take 3 - 5 working days to clear.
But an eCheque put my refund into pending for 7 working days to be processed and another 3 - 5 working days to be cleared on to my original payment. Long process for no good reason.
Due to the bank holiday weekend it took 10 days to clear on my PayPal account and another 3 - 5 working days to complete.
I would not recommend Ocular Express to anyone.
There are ample online Pharmacies without the added hassle of having to go back and forth over a refund which should’ve been easy and straightforward.
But was not and as I write I still haven’t received my refund yet or should I say it’s still not cleared.
25 april 2025
I feel that you are interested in good customer service, not found very often these days.
I feel that you are interested in making me feel satisfied with your service, which I am. On this occasion the two small packs were posted together in the same packing and I was very pleased to receive them without the previous problem of one going astray. Keep up the good work!
21 april 2025
Quick prompt order and delivery x…
Quick prompt order and delivery x tracking was available and very helpful
24 maart 2025
Antwoord van Ocular Express
Thank you Helen, we are very happy and proud to have given you a good service. We thank you for being a customer with us at Ocular Express. We will ensure we look after you!
All the best
Ocular Express Team
Always arrives on time each month
30 maart 2025
Antwoord van Ocular Express
Hi there Carol,
We are happy we have delivered you a good service. We will ensure to continue to provide you with a swift delivery service.
All the best
Ocular Express Team
Antwoord van Ocular Express
Hi there Mr Stone,
We will continue to ensure we provide you with a swift delivery service for your orders. Thank you for being a valued customer with us at Ocular Express.
All the best
Ocular Express Team
Great for your eyes
29 maart 2025
Review zonder uitnodiging
Antwoord van Ocular Express
Thank you for your kind words. We strive to ensure that we give you the best possible products designed and manufactured by our team of registered Optometrists.
All the best
Ocular Express
Monthly delivery of tablets on time.
Delivery of tablets on time every month. Very reliable. As to whether the tablets are working remains to be seen. I will have to wait until my next appointment at the Opticians.
23 maart 2025
Antwoord van Ocular Express
Thank you for your feedback. We will do our very best to ensure your consistent delivery and to give you the best AMD management we can!
Went to my Opticians and was…
Went to my Opticians and was recommended to take Macusure for my AMD. Quick delivery very happy
21 maart 2025
Review zonder uitnodiging
Antwoord van Ocular Express
Thank you for your feedback. We are thrilled to have given you good service.
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