Terrible app. I listed multiple high quality items at reasonable rates and got zero requests or inquiries. The one and only time someone was interested in an item (after 2 weeks of listing) I drove... Toon meer
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Lees wat reviewers zeggen
Una estrella, porque no deja asignar menos. Totalmente no recomendable, esta plataforma está siendo utilizada por estafadores. He sido estafado en varias ocasiones ya que cuando he efectuado el pago p... Toon meer
sure seems myh offers dont get to sellers anymore since i havent bought into their sujbscription service.
I recently decided to give offerup a try after years of having the app but never utilizing it. I was looking to purchase a queen size mattress and a few hours later my account was disabled due to viol... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Contactgegevens
Broadway 1425, 98122, Seattle, Verenigde Staten
- offerup.com
1,2
Zeer slecht
2K reviews
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Horrible experience selling nationwide
Horrible experience selling nationwide. My purse was returned broken after a weird buyer’s behavior. The person just probably wanted to use it. Offer up don’t have any police protecting the seller on that issue. Don’t recommend
16 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Izabella Theodoro,
We're very sorry to hear about your negative experience and the damage to your purse. We appreciate you bringing this to our attention. I do see that after you submitted your Seller protections claim and evidence, our team was able to process your payout to the deposit method on file. Please follow up with the agent in ticket 105327442 if you still need assistance.
Warmly,
Maleka | OfferUp Support
Ghosted by a seller
Ghosted by a seller. After a 25 minute drive.
Every item i post LOW offers or weak trades.
Deleted my account
Sad really
12 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Joseph,
I appreciate you taking the time to share your experience when trying to buy an item — I completely understand your frustration.
While we can’t guarantee every user will follow through, no-shows are a reportable offense. Your report helps us take appropriate action against violators and maintain a respectful community.
Thanks again for taking the time to share your feedback. if there's anything else you'd like to share, we're all ears.
Warmly,
Emma | OfferUp Support
They want you to pay for messages
They want you to pay them to get responses from sellers faster. So if you’re selling something and want to sell it quickly, they might be hiding buyer messages from you for some period of time, making it hard to coordinate. If you’re trying to buy something, they’re likely hiding your messages from sellers and likely making it harder for you to buy. This is not a normal way to handle direct messages, they have deliberately made them slower so you have to pay to make them work as normal.
Some of the drop down messages cover up item details or photos and don’t show a way to minimize them, this is an issue on both the website and app and is likely an easy fix in Java or CSS if they weren’t so concerned with cramming ads in the screen.
Search filters are less than bare minimum, you can’t search TVs for things like size, screen type, or features. So if I use the search term “smart TV”, it will show me everything with that phrase, including TV’s listed at “NOT a smart TV”. Even if you sort by highest to lowest, they’ll still pepper in a bunch of the most expensive items at the top that aren’t even sponsored by the seller.
Finally, how poor of a business decision maker do you have to be to post adds for eBay on your own reselling website?
I’ll be deleting the app again as soon as I find what I’m looking for.
Update: I tried their little 3 day free trial to get my messages simply delivered and it only worked on 2 chats. The other 10 I have open just trying to buy a stationary bike haven’t been read in over 24hrs. I’ve signed out multiple times, tried on desktop, deleted and re-installed the app like 5 times, nothing works to push messages through. Stick to Craig’s List, people actually respond because CL doesn’t hold messages in an attempt to shake you down for $8/mo.
11 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Anna,
Thank you so much for taking the time to share such detailed feedback about your experience. I am sorry to hear you've had so many frustrating issues with our platform. I'd be happy to clarify a few things and assure you that we're taking your feedback seriously.
Messaging & Premium: I want to be clear that we never deliberately hide or slow down messages to encourage a paid subscription. The core OfferUp experience is built on direct communication, and a Premium subscription is an optional upgrade that simply adds features like a special badge and inbox priority, which can lead to faster responses.
UI Issues: We'd love to learn more about your mention of messages covering up details. This sounds like a bug we need to fix, and I’ve sent you a secure request through Trustpilot to gather a few more details so our team can look into it.
Search Filters: Thank you for your feedback on our search filters — this is incredibly useful. You’ve hit on a known pain point, and we are actively working to improve the search experience and add more robust filters to help you find exactly what you're looking for, without the irrelevant results you described. Your specific examples are being passed along to our product and engineering teams for review.
Ads: I understand it can be confusing to see ads for other marketplaces on our app. As a business, ads help us keep our core services free and allow us to invest in new features and improvements. It’s also important to us that we support the entire secondhand community — even on other platforms — by shining a light on the recommerce mission.
Premium Trial & Unresponsive Sellers: I'm very sorry the Premium trial did not work out for you. While your messages were likely delivered, we can’t guarantee a seller will respond. We're always improving to help users find more reliable users.
Thank you again for your honesty and for helping us make OfferUp better. We hope you'll give us another chance to serve you.
Warmly,
Emma | OfferUp Support
Customer service is nonexistent
Customer service is nonexistent. They expect A.I. to Handel all issues, but its the worse experience going around incircles.
2 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Eric Hernandez,
We appreciate your feedback and apologize that you had difficulty with our customer support. We'll review how to improve the assistance we provide.
Warmly,
Maleka | OfferUp Support
I canceled my subscription within the…
I canceled my subscription within the 3-day trial window and they still charged my card. I waited 1.5 hours on the chat for the promised associate to arrive and they advised that the fine print indicates that the 3-day trial only lasts 48 hours and refused to refund me. Total scam. They're not looking for repeat customers, just gullible ones.
7 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Allie,
I’ve sent you a secure request through Trustpilot to gather a few more details, and I can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt
Maleka| OfferUp Support
Customer service is no help!
3 augustus 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Ron,
Thank you for your feedback about your recent experience with our support team, and for providing your contact information so that I could look into this more closely.
I've read through your exchange with our agents and can see how frustrating it must have been to not only try to rate your buyer, but also to get a clear response from our team. Your question required a more detailed and consistent response, and I'm sorry our team didn't provide that for you right away.
I understand you were hoping for a phone call to speed up the resolution. Please note that at this time, our support is only available via chat or email.
Your feedback is incredibly valuable. We'll be sure to use this case to update our resources so we can provide clearer support moving forward.
If there's anything else you have questions about, feel free to reach out to us again. We hope you'll give us another chance to serve you better in the future.
Thanks for being part of our community.
Warmly,
Emma | OfferUp Support
Don't bother, it's a waste of time and energy
I've tried to sell a few things and it's better just to donate your things as most people think everything should be under$20 then try to haggle with you, don't communicate or don't show up to pick up. I tried to sell a lightly used $500 printer for $250 and got complaints that it worked great but had a little dust on it (it was in storage a short whike) and then insisted on returning it (they probably just used it for a print job) Not worth the hassle of listing. I won't be using it again.
31 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
We're so sorry to hear about your frustrating experience selling on OfferUp, and we appreciate you taking the time to share your feedback.
While we can’t control every interaction, we are deeply committed to supporting our sellers by building tools and features that make meaningful exchanges easier and more reliable.
Specifically, we want to address your experience selling the printer. We consider an in-person sale to be final once money is exchanged, though the return policy is ultimately up to you. Additionally, our tools make it easy for you to report buyers who act inappropriately. Our full commitment to sellers can be found here: https://bit.ly/4onaWad
We appreciate the time you spent as part of the OfferUp community, and I’m so sorry this experience led you to leave the app. If you ever decide to return, we’d be glad to welcome you back and provide a better experience in the future.
Thank you again for this honest feedback — it helps us understand how we can continue to improve.
Warmly,
Emma | OfferUp Support
Premium plus literally lost me money
I can should have checked here before using it. I got charged not once but twice from these guys. Im sure it was just a "glitch" but yeah not only did its premium trial do nothing but they wanted like 35$. Well they got it because im tired of reaching out to these companys. Id rather help sink them so the legit ones can rise. 100% pass on this. Its not even worth a homeless persons time.
31 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
We appreciate you taking the time to share your experience, Noah.
I'm sorry to hear about the issues with the charges, and I'd be happy to take a closer look at that for you. I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.
Thank you again for reaching out. I hope to connect with you soon to get this sorted out.
Warmly,
Emma | OfferUp Support
NOT FOR ME. SHITTY SITE!!!
Well now I have six people who I tried doing business with and not one has returned my messages or offers. This company does give a crap who list something and has no interest in being involved in a listing. So, how are they making money? I DO NOT RECOMMEND THIS SITE....IT'S A TOTAL WASTE OF TIME!!!
I continue to hope that something is done. If a report comes into you, delete the listing. Your not going to make money by leaving these unanswered listers anyway!!!
23 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi KT,
Thank you for taking the time to share your experience — I'm truly sorry to hear you've had a tough time communicating with other users and getting replies. This is something we’re constantly looking to improve and greatly appreciate your feedback.
While we can’t control every interaction, we’re committed to building tools and features that make meaningful exchanges easier and more reliable.
If you're willing to give us another shot, I suggest taking a read through our Help Center article about Reputation, which highlights various profile badges and icons to look out for to help ensure you're communicating with regularly active and reliable users. The article can be found here: https://bit.ly/43F74Jq
If there's anything else you'd care to share, please reach out to us at support@offerup.com. We're all ears.
Warmly,
Emma | OfferUp Support
I had a charge of $19.99 for an offerUp…
I had a charge of $19.99 for an offerUp subscription out of the blue charged to my CC. I tried to find a way to get it back but they have no contact information. I cancelled the subscription right away but I still want my money back. I cancelled the card right away to ensure it dosent happen again. I sold tons of stuff on the free application with no problems for many years. But now this scam made me quit the app and cancel. What a scam!!!
19 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Nicholas,
Thank you for taking the time to share your experience. I can imagine how frustrating and confusing it must have felt to see that unexpected charge — especially after using the app without any issues for so long.
Please know we never charge users without their permission, which is granted via the App Store or Google Play. In many cases, a free trial may convert to a paid subscription if it isn’t canceled before the trial period ends. In other cases, charges might appear if someone else using the same app store account starts a trial that later renews. I won’t know for sure what happened in your case until I can take a closer look, but I want to make sure we get this sorted out properly.
I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.
We appreciate the time you spent as part of the OfferUp community, and I’m sorry this experience led you to leave the app. If you ever decide to return, we’d be glad to support you — but for now, I just hope we can help clear up the confusion and provide a better experience moving forward.
Warmly,
Emma | OfferUp Support
I purchased some 4.6 vote
I purchased some 4.6 vote, golf cart batteries, and not one of them was any good I asked offer up to help to get a refund and they did absolutely nothing. What a disgusting sight never buy from them.
26 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Glen,
I’m really sorry to hear about your experience. It’s incredibly frustrating to purchase something only to find that it doesn't work as expected. You deserved a better outcome.
Depending on whether this transaction happened in person or through OfferUp shipping, I’d be glad to take a closer look and see what might still be possible. I’ve sent you a secure request through Trustpilot to gather more information and can follow up directly from there.
If you purchased through in-app shipping, buyers are protected by our Purchase Protection Policy. More information on that here: https://bit.ly/3C1p9Gx
Thanks again for reaching out, and I’m sorry for the trouble. We're here to support you however we can.
Warmly,
Emma | OfferUp Support
Terrible app for so many reasons.
Terrible app for so many reasons.
As a seller the app is constantly bombarding you with notifications that aren’t relevant.
The people the message you immediately want to offer as little as possible. Many people try to get you to deliver to them for free. Many buyers are time wasters that don’t read the item description. If you sell an item that has to be she the app will demand you social security Number even if you haven’t reached the threshold that requires it for tax purposes. Federal regulations is over 600 yet I sold something for 150 and they sent my numerous messages threatening to withhold my money if I didn’t give them my social. I had to speak to multiple customers services reps over the issue. The bottom line is if I didn’t exceed federal regulations they have not right to withhold funds after the item has been sold. This was on top of their AI removing my listing because it thought my listing violated guidelines. I had to speak to multiple reps over that as well till someone recognized that the ai made a mistake. It was like pulling teeth just to sell one item. I will never use their online services again!
As a buyer many sellers are unresponsive this is likely because they have turned off notifications due to the app constantly pestering you. The 1/3 of the app is ads that disrupted the usability of the app. Many ads look like listings then try to redirect you away from the app.
10 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Joe,
Thank you for taking the time to share your experience — I can see how frustrating it’s been to navigate both buying and selling on the app, and I appreciate you being so detailed in your feedback.
To clarify the SSN request: this comes from IRS requirements that apply to all major platforms handling payments, even if you haven’t yet met the filing threshold. That information is securely collected by our payment partner, Stripe, to help ensure safety and compliance. You can find more details here: https://bit.ly/4gqU4dM
I also hear your concerns about ads. Ads help us keep the core OfferUp experience free, but we understand how disruptive they can feel, especially when they resemble listings. We’re actively working with our partners to improve ad quality and relevance. Feedback like yours helps guide those efforts.
Finally, your points about user behavior and communication are valid — and something we’re constantly looking to improve. While we can’t control every interaction, we’re committed to building tools and features that make meaningful exchanges easier and more reliable.
We really value your perspective and hope to earn back your trust with continued improvements. Thanks again for sharing this with us.
Warmly,
Emma | OfferUp Support
SCAM SCAM SCAM!!!
Unfortunately there’s no way to leave a zero star review. This website does not vet the people who post on it in any way shape or form. Sometimes the people on there are legitimate, but sometimes if you hit the button to make an offer it will just automatically charge your credit card for the full price of the item! Trust me, I’ve lived through this! Stay away from this website! It is an absolute scam!
9 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Anthony,
Thank you for sharing your feedback — I am truly sorry to hear you've had such a negative experience on OfferUp.
I'd like to help clarify how the buying process works: when you make an offer on an item, the seller can accept or decline the offer before it expires after 24 hours. If your offer is accepted (or if you use the Buy Now feature), an authorization hold is securely placed on your card and charges your account once the seller ships the item. For more information on the buying process, visit this link in our Help Center: https://bit.ly/42Ytq8r
If you accidentally purchase an item you didn't mean to, I suggest messaging the seller immediately asking them not to ship, as well as messaging our support team for assistance with canceling the order. They can be reached by emailing support@offerup.com.
I've sent you a secure information request through Trustpilot so that I can take a closer look and follow up with you directly.
OfferUp is committed to providing a safe and trustworthy marketplace. We continuously work to protect our community from scammers. We're here to support you however we can!
Warmly,
Emma | OfferUp Support
Never recieved a serious buyer in the…
Never recieved a serious buyer in the meny attemps I had to sell stuff. They INSIST on secondary security for a junk site ... Goodbye
2 juli 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi there, thank you for taking the time to share your selling experience on our platform — I'm sorry to hear how frustrating it was for you.
OfferUp is committed to connecting genuine buyers and sellers. Our security features, including TruYou verification, are precisely in place to help ensure a trustworthy marketplace and to protect our community from scammers. More about TruYou here: https://bit.ly/3GAJ7dC
We're sorry to see you go and we appreciate you giving OfferUp a try — we'll be here to support you should you change your mind.
Warmly,
Emma | OfferUp Support
Got scammed on OfferUp now I sell on…
Got scammed on OfferUp now I sell on ditchit
1 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
I'm so sorry to hear about your experience on our platform, Adam. We'd love to learn more about what happened and try and make things right; please respond to Trustpilot's secure request for more information so that we may follow up with you directly and conduct a thorough investigation. If you'd prefer to get in touch with us directly, please reach out to us via support@offerup.com.
We understand that these circumstances led you to seek out another reselling platform, and are glad you're continuing to find value in secondhand shopping. But should you one day decide to give OfferUp another shot, we'd be glad to welcome you back and support you however we can.
Warmly,
Emma | OfferUp Support
just a trash site
just a trash site. Many items you will see have been there for years and never taken down. No system in place to remove old ads. stay far from it, waste of your time
29 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Thanks for sharing your feedback, Cristian. I understand how frustrating it is to encounter stale listings, and you've hit on a key area of focus for us.
Our team is hard at work, both ideating and building systems to improve the freshness of listings. Your input on this is greatly appreciated as we evolve OfferUp, and I'll be sure to pass this along.
If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.
Warmly,
Emma | OfferUp Support
Absolutely stay away from OfferUp
Absolutely stay away from OfferUp. I sold an item and created a shipping label from the app. They made a shipping label for 7oz when the item was 7lbs. I had to make a different label at the post office and because I didn't use their incorrect label OfferUp refused to pay me even though I had tracking number. They wouldn't reach out to the buyer and give any support. They even refused to escalate to a supervisor or give me any contact info for a supervisor.
28 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Chris,
I’m so sorry to hear about your incredibly frustrating experience with your sale. It sounds very disheartening to ship your item and not receive payment — especially after going out of your way to do so.
To clarify, payment is released only when the OfferUp-provided label is used and tracked in our system. Because your transaction involved a third-party label, we are unfortunately unable to reimburse you for your sale. I suggest messaging the buyer to arrange payment with them directly.
If you ever run into an issue with the size of the label in the future, please feel free to reach out to us before shipping so we can help cancel the order or guide you through next steps. I understand that may not help in this case, but I still want to make sure you’re set up for success going forward. Remember, when listing, sellers select the package size (ranging from 8oz to 20lbs), so double-check your current shipping-enabled listings to ensure you select the correct size and avoid issues at the post office or with payment.
Thank you again for sharing your experience. We know it’s not the outcome you hoped for, but we're always here to listen to your feedback and offer guidance as we work to improve.
Warmly,
Emma | OfferUp Support
If i can give 0 stars on this i would.
If i can give 0 stars on this i would.
OFFER UP IS TRASH!!!!!!!!!!!!!!!!
SELL YOUR ITEMS ON FACE BOOK MARKET PLACE...
16 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Jorge, we're sorry to hear that you feel so negatively about OfferUp and have had such a frustrating experience. We pour a lot of thought and care into building a reliable and trustworthy platform, and it's tough to hear that your experience didn't reflect that.
We want to understand what led to this feedback. To help us learn and improve, please kindly fill out the Trustpilot secure request for more information so I can follow up with you directly. You can also reach us at support@offerup.com.
Your candid feedback is incredibly valuable as we continuously work to evolve OfferUp and create the best possible experience for our users.
Warmly,
Emma | OfferUp Support
Action taken to fight Cyber Criminalss a followup from my review made…
This is a followup from my review made on 06/05/25. OfferUp,Inc. and Cuzuve.com, a streaming server and scammer has been reported to U.S. Federal Bureau of Investigation for cyber criminal activities. Cuzuve used a popup tracking instrument to steal my credit card information while I was making a purchase on Offerup.com. Under federal and state law this is a white collar crime. I intend to press charges. Everybody who experience these types of online behaviors should report it too the law enforcement agencies. We consumers have to fight these crooks and spammers and not give up.
25 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Thank you for sharing the latest update about the advertisement you encountered on our platform. OfferUp does not have a relationship with this specific vendor, and have been working with our ad provider to assess what gets shown on OfferUp.
Please follow up on support ticket #104969423 if there's anything else we can help with at this time.
We appreciate your vigilance in bringing this to our attention. We're here to support you however we can.
Warmly,
Emma | OfferUp Support
Sold an item, instead of getting paid they stole money from me!!!!
Posted items online for sale with mo problem. Got a buyer that requested I mail item. Was advised that offerup would send the money for item and shipping but need a valid method of payment to send my money. Tried using Venmo card and Cashapp to avoid giving them access to my account. Was told that these were nit valid accounts and that my account would need a certain balance so that they could validate it. Instead of validating my card for payment, they actually deducted $290.00 from my account. I had to file a fraud claim against Offerup. Run, dont do it!!!!!!
24 juni 2025
Review zonder uitnodiging
Antwoord van OfferUp
Hi Carla,
Thank you for sharing your experience. I'm so sorry to hear about this incredibly concerning situation and appreciate you taking the time to report it.
Please know that we will never ask you to "validate" your account by ensuring a certain balance. It sounds like you may have been targeted by a sophisticated scam where fraudsters impersonated OfferUp to trick you into authorizing an unauthorized payment. We take these incidents extremely seriously.
I'm glad to hear you've already filed a fraud claim with your bank. To help us investigate this incident thoroughly and identify the perpetrators, I've sent you a secure request for more information through Trustpilot so I may follow up with you directly.
Thank you again for bringing this to our attention. We hope your next experience on OfferUp is a more positive one.
Warmly,
Emma | OfferUp Support
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