Official London Theatre  Reviews 

By mistake I booked the wrong session (afternoon instead of evening). Amy was very helpful and efficient to sort out this mess of my own making.

I had tickets booked for Harry Potter and the Cursed Child and needed to switch them from a Saturday afternoon date to a weekday date. You'd have thought this wouldn't have been an issue as the amount of seats still available for the weekday date is vast. However, the customer service staff were really unhelpful and blunt. This would put me off purchasing from the site in future.

DO NOT USE ANY OTHER SITES! This is the official site for London Theatre tickets. not a private enterprise that will elevate prices. Bought tickets for Cabaret and Les Mis and had made a huge mistake with one set of them; I somehow accidentally booked for a date I wouldn’t even be in the UK. . Emailed them using the link and Danielle spent days working to get me a new set of tickets for the correct date and no cost to me. Best experience - customer service was above and beyond.

Official London Theater Best Place To Buy Al Your Your London Entertaintment Tickets To Musicals, Shows, Theater and Much More, where you can usually find the best tickets, speedy checkout and The Best Customer Service Experience You Might Experience

I booked tickets for The Mousetrap following marketing from Mastercard Priceless and paid the premium for “insurance”. Within days of the performance I underwent a medical procedure that, ultimately, left me unable to drive on the verbal advice given by the Dr on discharge. There was no reference to this on the hospital discharge note and, in addition to umpteen requests for documentation the so called insurers asked for a Dr letter to confirm. Cost of letter £40 and no guarantee that the “insurer” will pay out. I need to drive because the end of the show is too close to the time that my last train departs Victoria Station.

In short the insurance is not worth the paper it is written on, the attitude of all parties - Mastercard, Official Theatre and the insurer stinks.

DO NOT WASTER YOUR MONEY BUYING THIS EXCUSE FOR COVER.

I accidentally booked the theatre on the wrong date. The team quickly arranged for my tickets to be swapped for the date I needed. No fuss - speedy service. Excellent

Customer service is amazing. I accidentally booked theater tickets for the wrong date and time and the team got back to me really quickly and helped me to reschedule my tickets

I booked a birthday treat to Kinky Boots.
After booking I realised I couldn't make the original date.
The box office staff ( in particular Amy) couldn't have been more helpful in organising another date and refunding original payment.

I had a problem in that I was using a Theatre Tokens card and purchased 2 tickets to see Oh Mary on February 14th. Later that day, I needed a 3rd but there wasn't a 3rd seat showing as available next to me. I asked if OLT could help me to get a 3rd ticked (limited options) so we were all together. Amy of OLT immediately came to the rescue, sorted it all out allowing me to get my 3rd ticket. Amy went above and beyond which was very noticeable as we live in a world where great customer service was seemingly lost to Covid. Great support Amy - thank you.

Easy to book. Great experience when had to contact customer service. They were super efficient.

What a fabulous experience. When illness struck our party for theatre, the customer service was excellent. Communications good despite there being no guarantee of a ticket exchange.
Well done and wholly recommended.

The new year sale allowed me to access performances at great prices. The customer service team were able to support me with answering questions about altering tickets. They responded quickly with clear options and ways to support me.

It was really easy to book theatre tickets through them online. Also, Amy from Customer Care was superbly efficient, courteous and respectful in sorting out a cancellation due to ill health. I would use them again to book theatre tickets, as a result of the service provided on this occasion.

Very impressed with how my booking was handled. I needed to change date & this was done efficiently, with great communication. Amy in particular was very quick & helpful

Very quick answer to e-mail all the time!
Perfekt solution of the Problem (change of date) - I bought the new ticket and got all the money from the old ticket booked back on my credit card immediately.
I really didn't expect such good and friendly Service!

I was very happy to secure 10 tickets for a new year treat for the family but when checking 3 weeks later I hadn’t received an email confirmation. Amy was able to find the booking and send the confirmation to a different email account with no fuss at all. Great service

I had to change my booking at the last minute. Customer service managed to sort out a swap with the theatre, got back to me within a day. Wish all companies were as efficient and pleasant as this.

I have always had a really good experience with the company. I had to contact customer service this morning as I realised I hadn’t received the tickets for a show today. Danielle responded to my email within a few minutes and gave me the solution to getting them. Really impressive response! They are a very reliable and trustworthy company and highly recommended.

I had to exchange tickets and get refund for my previous booking. My customer service advisor Amy was very helpful and professional and she advised me very well. My query was resolved positively. I had an excellent service.

I had to change my tickets due to a clash and Amy was very helpful in sorting it with me