Official London Theatre  Reviews 

We used Official London Theatre to book tickets to The Producers, which was a very easy and efficient process. However we were unable to get to London on the booked dates due to our son requiring surgery for a broken leg. I contacted the company to explain the situation and Chloe and Danielle were incredibly helpful; friendly, professional and efficient. They were able to move the tickets and the whole experience was an exemplar of excellent customer service. I would highly recommend Official London Theatre and will definitely book through this company in the future.

I had to move my tickets to another date due to family funeral and these guys couldn’t have been more helpful.

Super helpful team. I dealt with Amy who was so quick and sorted my situation with ease.

I accidentally booked and paid for a matinee show (Hamilton) instead of for the evening performance.

Although I only made the booking 30 minutes before the show, I emailed the Official London Theatre explaining my error.

I was delighted to receive an immediate reply informing me they had contacted the theatre concerned and they were happy to refund my payment.

I was very impressed with the efficiency and helpfulness of the customer services of the booking office who were able to sort out the problem.

Would definitely recommend using the Official London Theatre for future seat bookings.

Coming from Australia 12 times since 1992, and being avid theatre goers, we have always used Official London Theatre website, both from Australia and here in London. The service has always been easy to use, prompt, helpful and reliable. Because of age this will be our last trip, so thank you so much for your assistance for well over 100 times.

Amy who delt with my query was most helpful and resolved my problem quickly and efficiently. I am delighted with the support I received.

Thank you so much to Amy who helped me reschedule tickets at last minute due to a family emergency. Much appreciated! I have a very happy 9 year old.

Amy from official London theatre, was really helpful and a godsend. She was really swift with the reply via email and even though I had bought a non refundable ticket, as a goodwill gesture she was happy to change my ticket as I had booked the wrong show time.

Couldnt find my tickets anywhere and had a panic! Amy Replied immediately and resent all my booking details and tickets over. Phew… off to see Evita we go!

We wanted to switch our seats for a better view, and Amy, the Theatre Customer Service Senior Agent, was extremely helpful. She explained the process clearly and responded quickly.

Brilliant customer service, assisting me with short notice ticket amendment. Website was very clear with instructions and expectations, email received quicker than expected altering my booking as requested! So grateful to the staff who were working bank holiday weekend.

Thanks Amy for finding our lost tickets so promptly! Trip saved!

Really supportive and understanding customer service from Official London Theatre. We had to rearrange due to illness at the last minute and Amy assisted us in doing so and made my 8 year old niece very happy that she would still get to go and see the show when she is feeling better. Thank you so much Amy.

Absolutely brilliant assistance and super fast responses from Amy. We wanted to change our dates as my husband had a work commitment. Amy was great from start to finish, and resolved my issue immediately - Thank you so much. Thoroughly recommend Official London Theatre 🎭

Absolutely brilliant assistance from Amy. We wanted to change our dates as we were going on holiday and Amy was great from start to finish. Thoroughly recommend Official London Theatre

Official London Theatre were so helpful and understanding when managing my query. Amy especially provided really clear advice and next steps to ensure I was fully supported. They went above and beyond for us and we are grateful for the support to ensure we could enjoy our theatre tickets. Thank you

Hugely grateful to Official London Theatre for such a speedy response to resolve my missing ticket situation. We were due to travel to London to watch Wicked but couldn't find any confirmation of the tickets. However, the team were really quick to assist and we were able to continue with our booking. Thank you.

I booked tickets to the theatre for me and my daughter in August, when we headed to the train station on the morning of the performance British rail had cancelled all our trains.

I contacted the team at official London theatre by their only form, I was happy to exchange the tickets and within an hour somebody from the team, Amy, had responded and refunded me the price I paid for them so I could re book at the earliest convenience (which I did straight away)

What started as a really rubbish morning become easier because of the efficient and helpful response of the team
Thank you

I had booked theatre tickets for Wicked in Kids Week for my son and daughter - it was going to be my son's first musical outing so very exciting, however he couldn't then come on the date booked due to being taken on holiday by his dad. Luckily Amy at Official London Theatre made it so easy to change - all done within 24 hours, for no fee, so really pleased - and so is my son! Thank you so much!

I responded to quite quickly after figuring out where to send an email however they advised i can be refunded via the Operations team yet no one has acted on this??? I emailed last week given my tickets are for a show this coming Friday.
When one calls its ONLY voicemail and nothing more