OfficialStauntonReviews 

Ordered 20 Inch Tournament Folding Mahogany Maple Chess Set, arrived promptly however with slight defect.
Replacement arrived quickly, very, very satisfied with the speed of communication and service with which the situation was handled.
Can’t fault beautiful chess board for my son’s birthday, beautiful finish and quality.

Would highly recommend not only for quality products but for great customer service and support too!!

5 stars all the way!!!

Peter

Received a beautiful chessboard from them. It was expertly packaged and arrived on time. Communications were great, as was everything with this transaction. Will definitely buy from them again.

Very please with this chess set. Very well made and looks beautiful. Bought as present and they love it.

The £49.99 chess set looks fine in the photos - sadly some squares on my chess board were blemished with small white spots and open pores - the pieces were of satisfactory quality, with the detail being not the finest - a budget buster set.
I am asking Staunton to send me a set without blemishes on the chess board.

Good quality product. Delivered very quickly

I bought a set years ago and unfortunately, we realised last week that we'd lost a pawn. I told Staunton and they sent me a replacement, free of charge immediately. Brilliant customer service!

I posted a positive review on this company the other day, before the chess set arrived, so this is an addendum to that.
Chess set arrived today and it is absolutely stunning, looks even better than the website pictures. Very well packaged and very prompt delivery.
Thank you😁. Sad news is, I now have to put it away until my birthday in July ☹️

Bought this for my grandson's birthday. One very very happy 8 year old boy! Thank you very much.

After a week' s delay and problems with Parcelforce I have received my order. Frustration with delivery was tempered by Carl in Customer Services who went above and beyond to rectify the situation as he realised the order was for a grandchild's birthday present to be taken to Spain. I am grateful for his kindness and can recommend the professional service I have received, especially his prompt replies and attention to my emails which has been much appreciated.Thankyou again Carl.

Had a slight problem with our item and our issue was dealt with promptly and efficiently and much to our satisfaction. Service was excellent and quality of the boards is top notch.

Extremely fast delivery and quality board.

Really easy to order. Tracking, delivery and communication is good. Product is great quality, it was for a present and so pleased with the quality. Would recommend

My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and nibbled his hat off, the kind customer service people I spoke to found a way to send me a replacement (for free), even though they don't sell individual pieces for a set. They clearly really care about what they do and the satisfaction of their customers which is really lovely to see in the age of automated chat bot responses to customer service requests. Wouldn't hesitate to order from these guys again!

Chess set arrived within 48 hours, very well packed. The set is fabulous! Really good quality and something we will treasure and use for many years to come

Absolutely beautiful chess set that was delivered well packaged. The chess pieces are huge and weighted, the board is massive. Much better than expected.

Extremely happy with products from yourselves and have more items to arrive.

Lovely wooden chess set, pieces weighted. Delivered quickly.

Great quality,

Quick, effortless service, and the product arrived exactly as described. I already own one, so I knew the quality to expect — and it didn’t disappoint.