OfficialStauntonReviews 

Process extremely smooth from checkout to delivery. The set itself it's great: perfect size for a very comfortable game, all pieces and board are refined to very good standard. Highly recommended
(Make sure to check the set measures before buying it, as some can be big)

Really pleased with the product, and the customer service from Carl was outstanding! I realised the delivery may be too late for my son's birthday, and he upgraded the delivery to ensure it would arrive on time. Many thanks Carl, A++!

First time I’ve used Official Staunton, they were helpful and kept me up to date with my order. The chess pieces came with a nice box to store them in

Great service, though was not expecting non uniformity in some of the black squares of the chess board. 2 out of the 32 black squares had a different striation.

The chess set and chess pieces that I wanted were not on the website. So a quick enquiry on the site allowed me to get the 52cm Mahogany board and the Winchester 4inch Acacia pieces plus the wooden box. Much to my surprise it turned up the following day. Brilliant! Thank you.

Everything was fine kept me updated ordered 2 Boards did what they said they were going to do, no problems
Boards good quality, good price, no
hassle, what more do you want??

An efficient, speedy service and well packaged delivery.

Bought a Philos 45cm 'beginner' chess set. It looks anything but, very smart looking and high quality.
The set arrived well packaged but someone had obviously tried to open it without removing the sellotape and ripped the box which was disappointing.
The set was discounted so am prepared to live with it but otherwise all good.

The product was not what I was expecting - the folding board was more flimsy than I expected so I returned it. But the 2 star review is because of the ridiculously large packaging it came in, resulting in me having to pay £10 in postage to return it. I couldn't even put it in more sensible packaging as the return policy requires it to be sent back in the original packaging. So I ended up spending approx 50% of the price of the product in delivery fees.

Lovely quality chess pieces and board, very well-crafted and perfectly weighted. I'm delighted. Better get working on my game.
A special mention too for the incredible customer service I received, I really cannot thank you enough for your advice, generosity and patience. I highly recommend Official Staunton, they are a quality outfit.

I recently purchased this 1849 Staunton Ebony Pieces, 21" Wenge Chessboard & Mahogany Box. From ordering on line to receiving my order took 26 hours and the experience was superb. The extremely helpful web site chat guided me through some questions I had before and after my purchase. A very polite professional and knowledgeable person.
On receiving the extremely well packaged parcels the very next day, I instantly knew that I had made the right choice. If a seller is prepared to package something so well in order to keep it safe in transit then the product must be worth the effort. Once unpacked I was absolutely thrilled with the quality and craftsmanship of the pieces and board. My wife and I were so excited we played a game immediately with the packaging still on the floor.
You have made this a fantastic experience supplying me with a high quality Chess set and board.
I now have a treasured family heirloom to pass on to my children.
Thank You All.
Dave.H.

I recently ordered from OfficialStaunton and couldn’t be happier with the experience. The quality of the goods was excellent — exactly as described and clearly made to a high standard. Customer service was friendly, helpful, and responsive throughout, which made the whole process smooth and reassuring. Delivery was also impressively fast.
Overall, a very professional service from start to finish. I would definitely recommend OfficialStaunton and will happily order from them again.

Very pleased with my purchase. Lovely chess pieces, well packaged, arrived as promised. Looking forward to playing with them.

Excellent quality, beautifully made

After receiving a damaged item, I was posted a replacement which arrived the very next day.
The staff were friendly and helpful. Thank you Carl.

Chess and draughts set is beautiful, as it looked on the pictures on the website. There was an issue with the packaging but it was rectified incredibly quickly and would definitely order again.

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being received within a 48 hour window. Thank you, especially to Carl, for arranging. Excellent customer service.