Ogaan Reviews 37

Needed clothes for my brother’s wedding. Ambika was a life saver, despite having her own wedding, she made sure all my clothes fit perfectly, were delivered on time, and were customized as needed. Amazing service from Ogaan and Ambika’s team. Cannot wait to buy more <3

I ORDERED A COAT THAT ARRIVED AND SMELT WEY BAD OF PETROL. I HAD IT DRY CLEANED TWICE AND IT STILL SMELT VERY BAD I WOULD NOT WEAR THIS COAT AND THEY WILL NOT REFUND ME.

Very disappointed with the level of customer service and response from your store. The lack of professionalism is surprising, and it is unfortunate that experiences like this damage the credibility and trust of Indian designer stores in the international market.

I have ordered from them 2 dresses they are perfect the quality is very good and the stitching is so neat and also the packaging is wonderful. It will not be my last time ordering from them.

I worked with Kirti remotely to get some outfits for my kids and me for a wedding. Her guidance and patience through the process were invaluable. When one of the outfits didn’t fit, she coordinated shipping and getting it fixed, and then made sure it reached me in time for the wedding. She’s a thorough professional and made the shopping experience so very fun and efficient. I really appreciated her help.

We cannot say enough wonderful things about Shagun and our experience working with her at Ogaan.

Shagun was our primary partner throughout the entire wedding planning process, and from day one she operated with an extraordinary level of taste, precision, and care.

She helped us source truly exceptional, high-end pieces—many of which had not yet hit the market or required bespoke customization—giving us access that felt both rare and deeply considered. She was our direct bridge to designers, navigating conversations, fittings, and creative decisions seamlessly.

What sets Shagun apart is her remarkable attention to detail and innate sense of fashion. Every single piece—over 35 looks across events—was tailored to absolute perfection. Despite incredibly tight timelines, complex logistics, and international shipping constraints, every item arrived flawlessly and on time. Her ability to manage intricate shipment details while maintaining uncompromising quality was nothing short of impressive.

Beyond her technical excellence, Shagun is a joy to work with: thoughtful, proactive, calm under pressure, and deeply invested in delivering the best possible outcome.

We are immensely grateful for Shagun’s partnership and cannot recommend her highly enough. She is an invaluable asset to Ogaan and an absolute standout in the world of luxury bridal and occasion styling.

Priyanka was responsive and helped work with the designers to ship my item same day so I can receive it before I leave the country since I live abroad.

I don’t usually write posts like this, but after 6 months of absolute hell, I feel obligated to warn others.

Ordering from OGAAN was a complete nightmare from start to finish. The process itself took forever, and when the product finally arrived, it was NOT what I ordered. The customization was wrong, and the other product fabric was completely different from what was advertised.

What followed was month after month of chasing them. Endless follow-ups, emails, explanations — all wasted. There was zero urgency, zero ownership, zero accountability. It genuinely felt like once they got the money, they were done with the customer.

At some point, it became very clear:
OGAAN does not care once the product is dispatched.

What makes this worse is that they accepted that the mistake was theirs, yet their so-called “resolution” was laughable. Their solution?

“If you come to India, bring the product with you and we can fix it.”

I’m sorry — what?
How insane, tone-deaf, and unprofessional is that?

So the customer pays premium prices, receives a messed up product, spends 6 + months chasing support, and is then expected to travel internationally to fix their mistake? That’s not customer service.

This entire experience feels like they take advantage of overseas customers, knowing very well that most people cannot walk into their store and fight it out in person. If that’s how they operate, it honestly borders on scamming international buyers.

OGAAN should have done the bare minimum any ethical business would do:

Accept the return

Issue a refund

Take responsibility

Instead, they chose to drag, deflect, and eventually back off, leaving me stuck with a useless, incorrectly made product.

If a brand cannot handle post-sale responsibility, they should not be allowed to sell internationally. Period. I shared clear photos of the suit immediately after receiving it — clearly showing the measurements you gave me versus what I actually received. I even placed a measuring tape directly on the product itself so there would be no room for excuses.

You chose to push back, and you did.
You chose to keep the money, and you did.

I am not Indian and neither I am in India. I do not have someone who can casually come to India and hand-deliver the product back to you. Stop assuming that every customer has the luxury to fix your mistakes in person.

At every step, you have proven how you misuse people and their trust, especially when you think no strict action will be taken against you.

You did not accept your mistake even after I sent you all the evidence right away. Instead, you kept dragging the conversation, deflecting responsibility, and wasting my time.

And now you’re saying you need a person to wear it to verify the issue?
Seriously?
That is beyond ridiculous. You guys are on my nerve. I will make sure leave reviews where I can.

A heartfelt thank you to Kirti for such a wonderful experience. From guiding me in choosing the piece to being so supportive even after the purchase with alterations, her patience, quick responses, and genuine care truly meant a lot. It made the entire journey so smooth and special 💛

It is always difficult communicating with an out of the country website for ordering especially clothing. But, the service department responded in a timely manner and answered my questions quickly. Although items cannot be returned, service worked with me closely to get the measurements right and the item fits perfectly. It is great quality for the money and beautiful detail. I really appreciate actually having a contact I could rely on.

I had the best experience with NitYa. She was helpful beyond my expectation to be honest and she’s gone out of the way to help me get my outfit on time ..

Wherever my order went, it wasn’t to me. I sent multiple inquiries and, when I eventually received photos of the delivery on a stranger’s doorstep, sent photos of my own home to show how different it looks. Customer service was dismissive, unhelpful, and rude. They will not help me and apparently the package being delivered anywhere at all is supposed to be all the same to me. They are a scam website and I regret giving them my money. Don’t make my mistake; stay far away from this dishonest company!

Ogaan experience has been amazing so far i have been connected with ogaan for more than three years and two years back kirti malhotra got in touch with me and now whatever i like i just hv to send her a pic and she arranges for me she is an amazing person i also had the chance of meeting with her for coffee she is very friendly and helpful ireally lucked out with her. Thank you kirti for being more than a friend❤️

I ordered outfits from Ogaan last year and Kirti helped me . All my outfits arrived on time . Ordering was easy and I paid with PayPal so it was all very smooth and comfortable
This year I went back and ordered a few more and asked hor Kirti’s help as I needed some personalizations and similarly it’s been smooth so far - hoping all my outfits will arrive as intended in a timely manner again - Thank you

Nitya you were amazing. Thank for being patient with me. Nitya is great and we need more sale people like you.

Thank you so much!!

I recently shopped through the website and was a little unsure as to if I should be spending such a big amount at an online platform but the customer service is so so good. They are available at all times and made sure that I got my garments to the exact specifications that I asked for. Great experience!!

No updates nothing very poor service

Horrible experience. Placed an order for a custom length lengha (48inches). The length was confirmed multiple times via WhatsApp. When the piece was received it was the standard length (40 inches). I’m 6 feet tall and this was completely unwearable. When I contacted customer service, they asked what date I needed the outfit and if I knew anyone going to India to get the piece. When I replied and provided the date and that I have no one going back to India they then informed me nothing could be done.
I did everything correctly, paid and provided the right information and they did not uphold their end of the agreement. So disappointed and money wasted.

I’m extremely disappointed with my experience with Ogaan and feel compelled to share it publicly, especially given the complete lack of accountability from their team over the past four months.

I placed an order worth $500, specifically requesting a Medium top and Small bottom. What I received was clearly a Small for both pieces-with no size tags included, so I couldn’t even verify what was sent. This outfit was meant for my brother’s wedding, and the timing was critical.

Despite reaching out immediately and following up multiple times, Ogaan has neither issued a refund nor sent a proper replacement. Instead, they proposed to “somehow fix” the sizing- altering a Small into a Medium, despite the fabric clearly not allowing for it. That’s not just unrealistic, it’s insulting.

When you charge premium prices, customers expect professionalism, quality control, and basic service recovery when mistakes happen. Four months later, I’m left with an ill-fitting, unusable outfit and no resolution. This is not how a luxury retailer should treat its customers.

I had ordered some jewellery from the website which I wanted to exchange since there was a size issue! Their team is super helpful and made sure to help me every step of the way. Special mention to Ambika who made the entire process extremely smooth and hassle free for me. Thank you so much!