Oily Jack England Reviews 

177
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... Toon meer

Beoordeeld met 5 van de 5 sterren

I lost my Belstaff Trailmaster belt and sadly Belstaff couldn’t supply a replacement in the correct colour. Oily Jacks went out of their way to make me a replacement and I’m made up with it. Such a cl... Toon meer

Beoordeeld met 5 van de 5 sterren

Barbour would not customise my Brown and Green Corbridge Jackets. Repairs & alterations only. Oily Jack had no such qualms. I now have two totally unique jackets as a result of mixing different Brown... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely thrilled with the results on my jacket! Oily Jack turned my battered old jacket into a battle hardened beast. The jacket wears its subtle repair patches like a badge of honour. Communi... Toon meer

Bedrijfsgegevens

  1. Reparatiebedrijf

Geschreven door het bedrijf

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

177 reviews

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4,8

Alle reviews

(177)

85 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Belstaff jacket re-wax

My jacket badly needed a re-wax and was looking rather shabby. When I recived the re-waxed coat I didn't recognise it, as it looked too good to be mine. They did an amazing job.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A faultless experience!

A faultless experience from start to finish. The communication was excellent as was the finished product (sleeve lengthening and relaxing). Great prices too. I'd highly recommend Oily Jack.

17 maart 2026
Beoordeeld met 5 van de 5 sterren

Absolutely thrilled with the results on…

Absolutely thrilled with the results on my jacket! Oily Jack turned my battered old jacket into a battle hardened beast. The jacket wears its subtle repair patches like a badge of honour. Communication with the team was excellent and the workmanship is exceptional.

The waxed feel is absolutely back all over what had been a tired dry jacket.

I couldn’t be happier.

2 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Barbour Customisation

Barbour would not customise my Brown and Green Corbridge Jackets. Repairs & alterations only. Oily Jack had no such qualms. I now have two totally unique jackets as a result of mixing different Brown & Green waxed materials for cuff & hem bindings, plus repair patches. Once waxed the jackets were superb. Both Sasha and Ashley were a joy to work with. You want some customisation?
Have Oily Jack undertake the work. You will not be disappointed. John G

2 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I gave oily Jack my Merlin motorcycle…

I gave oily Jack my Merlin motorcycle jacket, which has been on many adventures with me, when I received it back clearly the rewaxing had been carried out and looks ready for the next adventure but more importantly to me it has retained its ‘lived in’ appearance, I was concerned it was going to be returned all shiney like a new pin, but what I received back was MY jacket with all its earned character. Great service, Great communication, the pick up and drop off was seamless.

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An excellent service all round

An excellent service all round. I sent my RGT jacket to be re waxed and the team did such an amazing job it came back like new. Thank you to all the team, highly recommend, great service, great quality and great value for money

7 maart 2026
Beoordeeld met 5 van de 5 sterren

Thank you Olly Jack

Amazing service and a fantastic company.

My father passed away a couple of years ago and my mother wanted his Barbour jacket restored.

She couldn’t have been happier with the quality of the restoration and wears his jacket everyday.

Thank you Olly Jack.

28 februari 2026
Beoordeeld met 5 van de 5 sterren

Not waterproof any more.

Sent my jacket in for a pocket repair, clean and rewax. Took longer than expected (5 weeks), but came back this Christmas eve 2025 like new. I was very pleased. However, wore it out in January in light rain, for about 1 hour and the rain has came through the shoulders and back. It did'nt do this before I sent it in. I did send an email about this but never recieved any message back after 2 weeks. Sent another email asking about this 2 weeks ago and still no answer. Sending another email today 20th February 2026.

24 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service

I Can't thank the team for not only doing a great job but all the help with postage and service. Thay really know how to look after customers new and old.

27 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing company!

Really great company. Communication was excellent throughout and everything was handled clearly and efficiently over email.

They lengthened the sleeves on my Barbour jacket, which has completely transformed it. It went from being something I barely wore to a jacket that’s now in constant rotation — I wear it all the time.

The workmanship is spot on and the whole process felt straightforward and professional from start to finish. I wouldn’t hesitate to use them again, and for anything Barbour- or jacket-related in the future, Oily Jack will be my first point of contact.

Highly recommended.

20 december 2025
Beoordeeld met 1 van de 5 sterren

Poor communication, still waiting to arrange pick up, no replies

I saw the reviews here and decided to go for it and book a clean and re-wax for a coat. It’s been about a week now, they’ve sent two emails asking for details, both of which I have replied within a couple of hours. I have even sent a separate email with the information to the contact email provided here.

Unfortunately, I was too cocky and ignored the bad reviews, thinking it would not happen to me, but can now confirm communication is terrible. At best, it is their email server being faulty, or overly cautious sending things to spam, or at worse their team is not good at actually pick up their emails. Either way can confirm their communication is not good.

Really dissapointed, and will now have to see if I can get my money back.

-edit-

Like I said in my review above I did reply to both emails. They are now blaming me for inputting “the wrong email”, nonsense, and a bit gaslighty. I used to think the communication problems were just IT based, but the reply to this review makes me doubt it, as it proves it the concerns I raised were not carefully read or considered.

-edit-
I have also been notified by the review company that Oily Jack tried to report my review as defamatory, so who knows how many other costumers have not been able to express their true experience with them.

8 januari 2026
Review zonder uitnodiging
Logo Oily Jack England

Antwoord van Oily Jack England

We sincerely thank you for getting in touch and for sharing your experience. Please accept our apologies for what is clearly a breakdown in communication on this occasion. We appreciate you bringing this to our attention and would like to clarify what our system is currently showing.
An initial email was sent to you on 8 January (the date of your order) titled “Thank You for Your Order – Jacket Collection Details Required.” This email is our booking-in form, which requests your jacket details for insurance purposes, along with your preferred collection day so that our team can arrange the courier.
As we did not receive a response, the same request was resent on Sunday 11 January (three days after the order). Unfortunately, our system does not show a reply to either email.
If you would be willing to provide your email address via the Trustpilot review process, we would like to verify that the correct email was entered at checkout, as this may explain why our communications have not reached you.
As it has only been seven days since your order, we would very much like the opportunity to proceed with the work on your jacket once communication is restored. Of course, we would deduct these seven days from our current turnaround time of 18 working days for a wash and wax.
At Oily Jack, we pride ourselves on both our craftsmanship and our communication. We understand that this has been a disappointing experience for you and, equally, for us. We genuinely hope to resolve this promptly and give you the same positive experience that the rest of our community and customers enjoy.

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