The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... Toon meer
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Lees wat reviewers zeggen
I lost my Belstaff Trailmaster belt and sadly Belstaff couldn’t supply a replacement in the correct colour. Oily Jacks went out of their way to make me a replacement and I’m made up with it. Such a cl... Toon meer
Barbour would not customise my Brown and Green Corbridge Jackets. Repairs & alterations only. Oily Jack had no such qualms. I now have two totally unique jackets as a result of mixing different Brown... Toon meer
Absolutely thrilled with the results on my jacket! Oily Jack turned my battered old jacket into a battle hardened beast. The jacket wears its subtle repair patches like a badge of honour. Communi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.
Contactgegevens
Verenigd Koninkrijk
- contact@oilyjack.co.uk
- oilyjack.co.uk
4,8
Uitstekend
177 reviews
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Communication issues
I tried reaching out via Insta and as that didn't work out via email. At the beginning they were super helpful, but then ignored my second and third email. It's unfortunate because I think their offering for wax jacket repair is great, but I am looking for another provider now.
3 april 2025
Review zonder uitnodiging
Antwoord van Oily Jack England
(Edited) Hello Anna,
Many thanks for getting in touch with us!
We pride ourselves on our outstanding communication and would like to look into this further if you would be happy to provide your email.
Ashley (Owner)
- After email details were provided.
Hello Anna,
Many thanks for providing the information needed to look into this. I have located your emails, and I can see after we provided the free quotation for the work needed on your jacket, the follow up emails from yourself had transferred into our spam / junk folder.
This is something our team is looking into.
All services you requested, can be found on our website to purchase - however we do sincerely apologise we couldn’t guide you through the process any further.
We are more than happy to book your jacket in, however completely understand if you would like to seek another company to carry out the work.
Ashley (Owner)
The team went the extra mile and…
The team went the extra mile and completed a number of excellent repairs to a very old but much loved jacket that have brought it back to life! Thank you Oily Jack. Sue
23 maart 2025
Great speedy service!
21 maart 2025
I was delighted to receive my Belstaff…
I was delighted to receive my Belstaff Trialmaster Chequered Flag jacket back now looking like new. I will definitely use and recommend Oily Jack again.
2 april 2025
Review zonder uitnodiging
Excellent service from start to finish.
Excellent service from start to finish.
Ashley was able to provide expert guidance on the correct cleaning and reproofing procedure , based on the age of my two jackets.
4 maart 2025
Great customer service
Great customer service, and went out of their way to ensure the best quality material was used. Absorbing the cost of a more expensive service. Highly recommend.
3 maart 2025
Superb service.
24 februari 2025
Oily Jack carried out a repair on my…
Oily Jack carried out a repair on my jacket. Fantastic service and communication start to finish. Highly recommended.
24 februari 2025
Very uncommunicative
Very uncommunicative. My emails were repeatedly ignored so I went elsewhere.
Update: Yes, to answer the question below, I was emailing contact at oilyjack.co.uk
10 maart 2025
Review zonder uitnodiging
Antwoord van Oily Jack England
Hello Oliver,
We do apologise you have been having communication issues.
We take pride not only in our work as well as our communication.
Can you please confirm your were contacting contact@oilyjack.co.uk as we have no pending inquiry’s from an Oliver.
Repair
My jacket required some minor stitching repairs. The team have repaired my jacket and returned it within the given timescales.
Top quality service from start to finish. Thankyou all ❤️
6 maart 2025
Review zonder uitnodiging
Antwoord van Oily Jack England
Hey Robert,
Huge thanks for taking the time to leave feedback about experience with us! Incredible jacket to have worked on, a real treat. We hope your son didn’t even realise it had gone by the time it arrived home😀.
Loved the quality of the wax, but needed to be quicker
Loved the quality of the rewaxing, but it took just under 3 months for the work to be completed, which was much longer than I wanted. I also emailed for a repair to be added to my order and this was not completed.
29 januari 2025
Antwoord van Oily Jack England
Hello Paul,
Many thanks for taking the time to share your thoughts on our services. I have provided below the public notice we listed on our website on the “4th of November 2024” at the time of your order regarding us moving our business premises.
WE ARE MOVING!
“We are still taking your orders; however, all orders received from the 4th November 2024 will only be processed to the point of receiving the jackets. Re-wax only will be an estimated 14 working days from the 9th of January. Repairs will be an estimated 18/22 working days from the 9th of January”.
As your order was placed on the 6th of November, your jacket fell into this category. You were also notified of this time period on the confirmation email when your jacket arrived to us.
As your order was completed on the 29th of January this was a period of “14 working days”.
We do apologies if you missed these multiple notifications, and hope the quality of craftsmanship is something you will be happy with moving forward.
Sasha
A professional service
A professional service. Delighted with the work, highly recommend.
5 december 2024
Antwoord van Oily Jack England
Thank you so much Gary! Really appreciate you taking the time to share your experience.
Great Work
Excellent job on re waxing 2 jackets, will definitely use these guys again!
28 november 2024
Antwoord van Oily Jack England
Really good to hear both jackets were well received! Look forward to hearing from you again in the future.
Enjoy the Rain.
Superberb
A 35 year old long RM Williams coat was brought back to life by oily Jack. The coat was literally stinking and in a terrible state but now it’s like worn in coat
Collected and delivered as promised I’m super pleased with the service from Oil Jack England, thank you
10 december 2024
Review zonder uitnodiging
Antwoord van Oily Jack England
What a lovely read Nigel! It was an absolute pleasure to have worked on and we hope it serves you well for many years to come.
Enjoy.
Antwoord van Oily Jack England
Huge thanks Sebastien. Enjoy.
Drizabone rewax
The process of getting the coats to Oilyack was a little bit difficult, they may well have sorted this out now as it seemed to be a website processing problem. However once the coats were received by them we were informed and given an estimate of return. We then received an email to tell us they were posting them back. They were returned when they said that they would be. Great coms. The coats were perfect and i would recommend them to anyone that needs their coat waxed.
18 november 2024
Antwoord van Oily Jack England
Hey Steven! Technology can get in the way at times, however we really appreciate your understanding. Overjoyed you were happy with the craftsmanship and we hope the jackets serve you well for many years to come.
OJE
Great service, would recommend
Great service with quick turnaround, and I’m happy with my re-waxed jacket. I’d use Oily Jack again and would recommend to others.
17 november 2024
Antwoord van Oily Jack England
What a lovely review! Look forward to hearing from you soon.
Rare Belstaff Jacket
Small operation but great end product. Would definitely recommend.
13 november 2024
Antwoord van Oily Jack England
It’s all in the details. Thanks Piers.
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