Oldnavy Reviews 513

The reason being is that the person who hires people at the central Jersey locations was late and disrespectful towards people over the phone and got down right rude

Placed an order online bc the store doesn't match online prices. Which in itself is absolutely ridiculous. So my order arrives and the jeans are hideous and the leggings are very poor quality. So I take them to the store to get a refund. I get the receipt and she said my refund was $27.23....I walked outside and got to thinking that I know I paid more than that. I looked at my online receipt and sure enough it $32.60. So I go back in and I was told that I don't get reimbursed for shipping and handling. NOWHERE on their website does it say that you forfiet your S&H if you return in store. I'll never order online or ship in store again.

Old Navy Krause Blvd Solon, OH - while I was in the womens dressing room trying on clothes I noticed above me a male standing on a ladder looking down into all the dressing rooms - there were other women and young girls in the dressing room area. I immediately informed the store manager who told me she know he was in there working. I called the corporate office where eventually they offered me $50 to return to the store. Do not let this happen to you! Do not shop Old Navy!!!!

Over at least the past 5 years, I have made multiple online purchases from Old Navy. Every time I have done so, I have been unable to sign into my account despite multiple attempts to change my password, switch to a different device, clear my cache, reboot my electronic device and call into customer service (who has never been able to rectify this situation). I do not recall ever having been able to make an online purchase without having to do so as a guest. I can't even sign in on my Old Navy app because of this issue. I do not know if my points from my online purchases as a guest are actually added to my account because I cannot log into my account to view this. I doubt it, as I have few (if any) points racked up to take advantage of when I have gone into an Old Navy store. I am wondering if this is done intentionally to random people in order to make more money off of people who regularly spend money at Old Navy. Seems needless and really underhanded for a huge publicly traded corporation to stoop to such low levels to save a few bucks on ordinary, middle-income families. The products themselves are of good quality otherwise I wouldn't continue to shop there. This is just more than 5 years of frustration built up over an issue that should have been easy to solve.

The staff at the Cambridge store resolved my curbside pick-up issue quickly and without incident

For about 20 years I have been a wearer of Old Navy clothes. I am a teacher and I was able to afford reasonable, well made clothes. Within the last year or 2 I have been unable to find anything that doesn't look " cheaply" made and there is very little variety. The dresses are all the same! Not many clothes that I could wear to work.

Old Navy must understand that they should make improvements to their website, because I have a problem with their clothes and shoes. I will never use PayPal no more for payment.

Old Navy staff and Manager Mirna in Hiram, GA are at best bottom feeders! I will not spend another penny in their loser store. Nothing on sale that you would want. No coupons online or at the store. The manager should stay there she would never get hired at a decent store. I imagine that is why she is there!

Ordered several items on 11/23, received an email on 11/30 notifying me that my items had all shipped, expected to be delivered by 12/3. The day they were to be delivered, I checked the tracking to see what it said and it still confirmed they were to be delivered that day. Nothing showed up by the end of the day, so I checked the tracking and the delivery date disappeared and instead it said as of 12/1 it was delayed, but that had never been mentioned before. There was no sign of anything over the next week beyond 12/3. Today, 12/10, I contacted ON via online chat and the person was very helpful and issued a full refund. Hopefully I’ll see that soon, but I’m still not sure what happened. Why say it has shipped if it never has? I received an email after chatting with the person stating I had returned the items, which was obviously not true, but did they ever mail them, did they not? So confusing. Won’t plan to order anything online from their stores again.

If you have a problem with any item they will take it back no questions asked.

I worked at the old navy in bayers lake the manager kiesha was extremely disrespectful as were a lot of the staff and the quality of clothes is terrible I wouldn’t shop there personally

Absolutely disgusted with old navy they sent me clothes that had stains on it & unfortunately I can’t return & re order as the item is not available anymore, they offered 15% off my next order which is basically nothing as I won’t be ordering from them again. Everywhere else would have offered a full refund if the item wasn’t available anymore for re order. Don’t order from them online anymore as they are a useless customer service that does nothing for their mistake for sending stained clothes.

This company use to ship items quickly. Nowadays, shipping takes forever. I ordered items on October 28th and I still haven't them. I will no longer order items online.

I just can't believe how bad my first online shopping experience with Old Navy. I ordered a few items online in early Sept, I didn't received them until a month later. When I finally received the package, a wrong item was sent to me in error. I contacted Customer Service for returning the wrong item that Old Navy sent me. I returned it by mail right away. Old Navy received the item on Oct 12. I contacted Old Navy at the end of Oct but Customer Service said I need to wait until after Nov 03 if I still don't see the refund. I contacted Old Navy again on Nov 06 with my order number and a proof of the tracking history (with tracking number). Customer Service responded my email and said the order number is missing, tracking number is missing and item description that was returned is missing. I just can't believe it. I don't think I would ever order anything from Old Navy or Gap online in my life. So frustrated!!!

Whenever they do “old navy cash” or 30% off days they jack up the price of everything. I had old navy cash and bought shoes for 44.99. When I received the shoes it haha a price tag of 34.99. Such a rip off

It's ok, kinda pricey, smells weird in the store

old navy very good yes very good have bowling they do yes very good its called knock over the child with clothing racks yes very good fun

i hate old navy with my entire heart so much. so, why do i hate old navy so much? well, one time when i walked out of the store and got into my house, THE BAG EXPLODED!!!! so, my dog died and my house burned down. i am disgusted when i look at old navy now. 0/10

Old Navy has certainly improved on their service since last May. Orders are being processed in a timely fashion and delivery is within a few days. Well done Old Navy for improving. I also love their expanded size range for women

Horrible customer service. Systems are not sophisticated enough to cancel an order made on the same day.