Oldnavy Reviews 513

Old Navy recently canceled 2 of my orders for no reason at all! Worse is one of the orders was made for my mother. After being on the phone with customer service for over 3 hours, they finally managed to do a reorder... but by then some of the items had sold out. They also shipped the wrong sizes.

I repeatedly asked to speak to a supervisor and was told one would call me back within 72 hours, but they never did. They also never told me exactly why the orders were randomly canceled in the first place. If I hadn't happened to check my email I would've never known. Do not do business with them, they do not care about their customers. The quality of their clothing has also drastically declined.

I placed three separate orders the first week of December. Old Navy shipped them to my old address although I had updated my shipping address. I called six times to get this fixed. They have customer service who do not speak understandable English. Despite the calls all three orders were sent to my old address and so I got nothing instead. Go elsewhere. Old Navy obviously has no interest in customer service.

I placed an on-line order on December 6, 2022. December 17, 2022 I called to find out where my order was, as they say Basic delivery 7-9 days.
I was told they had just filled the order on Dec.16th and I would likely not receive it until after December 28th. My grandchildren will have gone home by then.
If I had known this Christmas present would not be received in time for Christmas I would have ordered thru AMAZON!
NEVER AGAIN will I order or shop Old Navy!

The most disgusting experience, DO NOT SHOP ONLINE WITH OLD NAVY , THEY ARE AN ABSOLUTE DISASTER! THEY CANNOT FUFILL THE ORDERS AND SHIP THEM ON TIME! THEY ARE ABSOLUTELY USLESS!

The fit is terrible and the clothes fall apart immediately.

3rd world customer service that is not only nasty to American consumers, they are also incompetent!

Horrible customer service! The new return policy is awful! 30 days.
32 days and I’m stuck with it. I’ll spend my money elsewhere on better clothes.

Avoid using Old Navy online if you don 't want to chance delivery issues! I bought a pair of jeans - JEANS - not some very expensive item that would normally require a signature.
.
UPS refused to leave them at the door, like normal shippers would, because according to them someone did not answer the door before 8am, on a weekend. They took them somewhere for "pick up". I do not want to inconvenience someone on my end to have to go pick up this item. I paid to have it SHIPPED not picked up.
.
I tried Old Navy's chat option to resolve this. Chat would not connect me with a human, and their AI was more artificial than intelligent. After a hide and seek session with their phone menu, I got a gal on the phone who hung up on me when trying to place me on hold. On my second calling attempt, I spoke with a guy who told me it is UPS' issue, not theirs.
.
I agree that UPS is HORRID but when ON chooses a shipper, they attach their customer experience to that shipper, so it should be their concern too. I could not get a human at UPS and was hung up on by their robot, right after she told me that they value my business. Oh the irony.
.
At this point, I plan to purchase a pair of jeans from a company that takes better care of their customers, and does not require a face-to-face delivery for a simple pair of pants.
.
This is extraordinarily bad business on so many levels. Including their response to my entering an after-call survey response of 0 on a scale of 0-10 regarding recommending their company to others... smart business would be to incorporate a policy of immediate follow up to make the customer who enters a 0 feel heard, and to resolve their issue. They did nothing of the kind.
.
Old Navy will get none of my business in the future, but they might want to hire me to help them create a better customer experience. Big box business or not, if you treat enough people poorly, you fold. Business is still personal.

I love Old Navy! The clothes there might be a bit pricy, but they have many sales and their clothes are great quality! We have one near us, so I have had no situations with the shipping stuff, but their dressing rooms are clean, great costumer service, etc.

Ive been purchasing old navy brand jeans in there talls for 9yrs. I spend $800. -$1000. every fall. Now today I go to my local Burlington WA store and cant find any size8 talls or any pants that are aimed at people who are not short! I was told they were not popular enough to keep on the shelves and i would have to order online. Screw you Old Navy I dont want to buy my jeans online. I enjoy my shopping day that i get once or twice a year. It hurt my feelings that tall people are not important enough to keep a small shelf of talls in your stores. I will be shopping somewhere else from now on and since I have no balance on my GAP CARD now I i will be cutting that up! And replacing it with a company that appreciates my business and has products that i can try on and make sure im getting a good fit.

I'M SO DISAPPOINTED AND PISSED OFF WITH OLD NAVY... 😤🤬🤯 THIS IS THE THIRD TIME IN A ROW THEY HAVE SENT ME SIZE 3XL & SIZE 22 JEANS!! WHEN MY ORDER WAS FOR XL & SIZE 16 JEANS! I CALLED CUSTOMER SERVICE THEY SAID THEY WOULD SEND ME OUT THE RIGHT ORDER AND I SENT BACK THE WRONG SIZE TO THEM.
3X BACK AND FORTH AND THEY STILL SENT ME THE WRONG SIZES EVERY TIME!

Old Navy sent the wrong items. Again! and the only way to get a refund is to mail them back with the warehouse processing it all within 30 days of the order.
Due to me placing the order for an elderly family member who lives a few hours away, this is nearly impossible to complete.
The first time I received the wrong item, they refused to refund my money.
Now I have $128 worth of incorrect items to return and no guarantee that it will be refunded.

I have been an ON cardholder for about 10 years, have shopped with them with my kiddos and now this whole order, in combination with others totaled about $320 will need to be returned. They were the holiday family pajamas, which are out of stock now, all varieties!

This company doesn't seem to care that they sent the wrong items (twice) and I will most likely not be refunded the money due to the circumstances. The customer service rep i spoke with could not refund my money unless the wrong items were returned via mail. A supervisor, with the power to do so, was conveniently not available.

Having worked as a customer service rep for Limited Brands for several years...I know this level of customer service is negligent.

I placed a single order for 10 pairs of Christmas matching family pajamas in 7 different sizes. My entire order was correct! The quality of the pajamas is excellent. And my order arrived sooner than expected!! This is the first time I’ve ordered online from Old Navy and I will absolutely order again from them! Thank you Old Navy!

Bought 2 pairs of pants for 40% off. Only reason I bought from old navy was the deal because they don't have the best looking clothes. They reduced my discount to 25% without my say so! Pretty shady practice. My order was pretty small so I wonder how many customers you guys have done this to?

It's absolutely awful how bad old navy customer service has become their return policy is going to destroy the respect to buy here. I can't believe they count 30days when its are taking 2 weeks to get here. I will be venturing away from old navy to target more alot better service.

Package didn’t arrive until after the return window closed. They wouldn’t take anything back because it was ONE day past the return window, even though I had JUST received it.

They have fake sign up discount promotion. Even agents would lie to you! Never ever purchase anything from them.

Ordered items to take with me back home for nephews and nieces. From 5-7 shipping days, it went up to 14 so i am going to miss the shipment. Buying Old Navy online is a joke.

Old Navy has the absolute worst customer service in the world. Every dealing with them is infuriating because ON doesn't give their reps the power to DO ANYTHING for their customers. Can't cancel an order or change shipping info, can't cancel and reorder credit card that was sent to wrong address, nothing. I absolutely hate this company, and its clear this company hates its consumers as much as it loves their money.