Oldnavy Reviews 513

Ordered and they sent to wrong address even though I had changed it. Called them and they sent it Sure Post so UPS couldn’t do anything about changing it. Old Navy didn’t even try to get it right. They sent in 2 deliveries and even though one delivery hadn’t even shipped yet, they still wouldn’t change the address. Won’t order from them again

Almost immediately after I purchesed products online which were not as described and wasn't crazy about, I got my billing statement. weeks go by with nothing but spam emails to get me to make another purchase, and then all of a sudden I get an email that I missed a payment. Then they charge me a $30 late fee. No notices or reminders. Thought I had 30 days to pay. Total scam to get a late fee out of me. I have a perfect payment history with all of my credit cards. My very last purchase from Old Navy or their affiliates.

I went into the Pottstown location to make a purchase of wide leg jeans. While at the register the cashier asked if I would be interested in opening an old navy card stating I would receive 30% off my total purchase if I was approved. I agreed since I was informed it wouldn't be a hard pull on my credit not including this isn't my first old navy credit card(I didn't use the previous one so they closed the account). Well I put my information in and the price does on the register taking the 30% off my total purchase(that only happens when your approved) however the manager told me I wasn't, made it the original price while having words with me. I left the store just to get an email 10 minutes later that I was approved. I called store relations the next day and talked to a supervisor and was informed that I would receive a discount for a pair of jeans which is the total I was owed from the purchase I made in the store. It is now 30 days later & I still haven't received anything. I'm done with Old Navy treating certain customers like crap. This store doesn't deserve my money

First time online customer. Placed an order for 60.00. Used my debit/mastercard. Order went through but was then canceled. Called customer service and was told to clear browser cache and try a different browser. I place the order 7 times and it was cancelled 7 times. Called customer service and 2 different supervisors placed the order for me. Everything went through fine. Order was cancelled as soon as they hit place order. I was then told to buy a gift card. I did not want to do this in case I did not like the clothes. Then I would be stuck with a 60 dollar gift card. Bought a gift card and placed the order again. But this time half the items were no longer available so I had to choose alternatives. Order went through no issue. 15 min later I receive an email saying my order has been flagged as fraud. It was canceled for the 8th time. A supervisor placed the order again and it went through. Guess what ? The clothes were terrible. I am now stuck with a 60 dollar gift card for a store that I want nothing from. I have ordered stuff 3 times and returned due to low quality each time. I live on a very limited income and cannot afford to waste 60 dollars. If Old Nay has accepted my debit/mastercard in the first place then the order would have been returned and I would have gotten a refund. Simple and normal. I have no idea why I was flagged as fraud. I am an old lady with no criminal activity in my life. A quick google search shows that this is an ongoing issue with old navy

I placed an online order with old navy I was supposed to receive 6 items and only received 4. When I filed a claim for the 2 items I was missing I was told it was denied. This was the second claim I had to file on the same order because they didn’t get it right. I collected everything I purchased from them in the last 30 days and I will return it. I believe because you have no way of proving you received partial order they know there’s nothing you could do. I was going to start having them ship my orders to the store but after this incident I will not order from them again. I have an order coming to the store tomorrow and I will return it. I will be taking my business elsewhere.

I love the company!
I've worked for Old Navy for the past 8 years and couldn't be happier!
Competitive pay and great benefits including excellent incentives that equal amazing prizes. Last year I received close to 2,000.00 in prizes.
There is great opportunity for advancement.
I have amazing team leaders and store managers and district manager.

I don't like the courier Apple Express and UPS, they do not have detailed live tracking, if the package is not lost it is re-routed due to wrong sorting. But for Fedex, I have a very good experience. I would recommend Fedex as their official courier and just discontinue Apple Express and UPS.

Return Policy Shock. I was so totally stunned and disappointed by the Old Navy return policy. I purchased items for in-store pickup on 3/5/24 and attempted to return them on 4/15/24. I was told that it is now a 30 day return policy, that it changed a few months ago, and that there was no option to return or even receive in-store credit for the items - I could only do an exchange for the same items in a different size. I spoke with customer service tonight and was told that there were no options available to me. I am just so shocked by the lack of flexibility and consideration for customer experience. I have always liked Old Navy but I am stunned at this experience, especially when they have competitors like Target and Kohls who provide such hassle-free, easy return processes. I will no longer be shopping at Old Navy, as this experience has left me feeling like an unvalued customer. It's only about $50 worth of stuff, two items, and I just want to return it - it doesn't fit right. I am just so disappointed.

I have just received an email receipt from this company of which I have never heard. I marked it as spam. I assume it's phishing. I hope that's the end of it.

The customer service agent who assisted me was great. I appreciate her help. Old Navy’s customer service policy, however, is very disappointing. I ordered a nursing cami and was instead sent a child’s outfit I did not order. Rather than putting the customer first and correcting the problem by resending me the item I originally ordered and telling me to keep the item Old Navy incorrectly sent me, Old Navy puts the entire burden of their mistake on the customer. Old Navy expects me to repackage and take to the post office an item they incorrectly sent me-which means I have to take time off work to get it to the post office during business hours. Then Old Navy wants me to call and jump through hoops to reorder the item I already ordered. Very, very disappointed in Old Navy’s policy. This situation is 100% Old Navy’s error & the onus to correct the company’s error should never be placed upon the customer.

First off, I have been a loyal Gap Inc customer for years and years! Have the Gap credit card etc. I purchased a few items from Old Navy and the order arrived missing one of the items. I contacted ON and was told to complete a claim form and so I did. i got an email DENYING me my claim. I DID NOT RECEIVE THE ITEM BUT WAS CHARGED FOR IT! so I called back again and was told a 2nd time to 'complete the form'. I told them I already did. So I was transferred to 'billing' who proceeded to tell me they couldn't help me and I would need to go to my credit card company and dispute. I told them it was THEIR CARD I USED. But too bad I needed to go to Barclays and dispute the charge. I've now spent at least 3 hours F*(&ing around with this for an item I didn't receive. I'm FURIOUS and clearly rethinking EVERY shopping at an ON, Gap, BR or Athleta again! Looks like it from the other customers below, this is not an anomaly.

I have spent thousands at old navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them??!!! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my sons first Easter and they have refused to refund me for the shirt they never sent!! I have been contemplating no longer ordering because of this and can now say this has made that decision easy for me. I will no longer be ordering from old-navy, gap or any of their companies. They have scammed me and wasted my time having to keep contacting them over the same issue that I have asked them to escalate and look into their staff because this is clearly a problem. Stop scamming your customers have 2 people double check the order or put in cameras. Someone in the warehouse is stealing my stuff.

I am a single mother of two who has now been scammed by only navy out of the little money I have to buy my children clothes! is a scam tracking company which says my order has been delivered but it hasn’t and it doesn’t say where! Contacting old Navy has been absolutely useless. They are scamming me and probably many others and I am heartbroken at the money I lost!

Ordered 6 items, only received 3. The package was not damaged, the person who filled the package just didn't put in half my order.
Company refuses to refund my money and cannot tell me why due to "Privacy reasons". I used to love shopping here but I will never shop there again after this terrible experience.

The return policy of 30 days is a very bad customer policy. Even during the holidays the policy is horrible. I will never shot at old navy again and I will tell all my family and friends how the return policy is the worst policy i have ever seen. You have lost a lot of customers but your rating is so bad this review probably will not make any difference.

Not only have u made the return 30 days witch is terrible for me, I Ordered an item and now can only be returned by on line, witch is an inconvenience since I don’t have a printer, also was given 30% off by email on January 19 2024, was happy so started shopping only to find out it didn’t work, when I called in they said it was used septet 2023, I said well why did u send me an email January 19 2024 saying I was such a good customer here is 30% off, the customer Service agent was rude, and I was very upset u can
Only get through to overseas customer service that have a hard time understanding letters very frustrating will not be shopping there anymore, hopefully others will see there bad policy’s and choose not to shop there, we don’t need this kind of service in Canada

Fitting room experience was awful. I took off my shoes to try on the jeans and I was sliding all over in my socks. I almost fell.
The quality of the denim was just awful. I dont know what kinda junk the denim was made from.
I have some Old Navy jeans that I bought some years ago and the quality of denim was fairly good. I wont never buy anything from Old Navy again.

It's ok to steal from old Navy just check out there commercial 🤣🤣🤣🤣🤣🤣🤣🤣

I have great experience with old navy shipping . The clothes were so good and on time delivery .clothes material soft and as it picture .

Really the worst online experience we have ever had, bar none. on initial order they said they would deliver on a certain date. They were two weeks late on that. The Clothes were all ordered in the same size Medium, none, NONE fit and all different, too large, too small despite being a standard Medium with other retailers. We were informed that one package was sent to A UPS Store for us to pick it up there, there are six in town, none was specified. In the end it was USPS, eventually returned three weeks ago. We have been waiting on refunds now for over a month and a half, have emailed them, called them and chatted with them, still nothing.