Oldnavy Reviews 513

I bought for the first and last time at old navy online. First they ship the packages with UPS which is the worst company, and then when I tried to fix the problem with the shipments the only option was to cancel the order, then in customer services they literally do not speak English, so they wrote the wrong address again, this is my 3rd time trying to fix my order and I am very bored of that.

Someone else is using my phone number on an Old Navy Points rewards account. I have contacted customer service three times, spent an enormous time on hold, and sent an email. I was told to use another phone number AND to not worry about it. Don't give Old Navy your business or your private information. It's not safe.

The shipping is expensive and takes a long time = Bad and expensive service.

Old navy online has poor customer service. This is the third or fourth time over the past 3 years that an online order was missing an item. Instead of them trying to replace the item that was missing and get it shipped out they open a case and says it takes 48 hours for someone to get back to you via email but that I could place a new order and they will price match it. Really? How inconvenient is this to have to wait for the issue to get processed I'm so upset at how they handle things. It's not my fault they didn't ship the item and now I have to pay out of pocket again and cross my fingers that it comes?

Their *Return Policy is Horrible! I was 3 days over and they would Not even let me do a Store Credit. I was even willing to let them time Me, less than what I paid for on-line.

Never received my oldnavy c/c when they changed to Barclays . 6/20/2022 first phone call to Barclays,called to notify them the card was stolen. Barclays never canceled the c/c and charges were made on 6/27/2022. Notified them again of the charges and it's going on 2 years , and the charges are still appearing on my credit account. Close account until matter is taken care of. Very disappointed with issue in question because I was a very happy customer.

Old Navy products are quite good for the price but ... their SHIPPING is horrible, I have an acct, supposed to get free shipping ... NEVER WORKS! They UPS and UPS is HORRIBLE CUSTOMER SERVICE!

I placed an order for my kids. The shirt, pants and shorts arrived today ... with mold. I've never experienced this before. I need this to be taken serious.

I was called customer service for payment!
They are unprofessional and poor customer service!!

Just had a recent issue where I didn’t receive an item in my order. I was able to use the chat box on the website and got my refund within minutes. Super easy experience and friendly representative. Very happy with the service I was given.

If I could I would give it a minus zero. I ordered six cotton tank tops, they deliberately sent me six polyester tank tops, and I refused to take my time and gas to return for a refund. Since it is NOT my mistake I should not have to PAY for their mistake. Needless to say, I will NOT be purchasing anything ever from this store again. They do not deserve my money, no way to run a business.

I placed an order for my kids, for back to school. The uniform pants and shorts arrived today ... with mold. Literally mold. I've never experienced this before in my life and I am sickened. I need this to be taken serious.

Ordered and mistakenly pressed complete order and there is no recourse to change the order. I wanted free shipping and wanted to order another item. There is no way to change but there should be. Zero customer service when seeking assistance from Old Navy!

The company will not exchange an item within 60 days, as their returns policy says it will.
I will not ever shop at this store, or any of its affiliates, again.

When did their return/exchange/in-store credit policy get so bad? I was one day past the 30 day window from when my order was delivered. All I was hoping for was in-store credit but was told it was passed the 30 days (by one day!). Items still had tags and I had a receipt. Just be aware this is their policy now. Frustrating.

A flawless shopping experience. As a result of the outstanding service, I frequently make purchases. I'm grateful.

I order most of the things I wear from different resources on line. Old Navy has decent selection of quality women’s items at very reasonable prices. My most recent order included pocket exercise shorts that I’m comfortably wearing now, 2 pair of linen pants, and a tshirt. With free shipping my total was less than $100. All keepers and I especially look forward to wearing the black linen pants.

Never received items purchased online. After 3 weeks of waiting for order. After speaking to 2 reps only have gotten the run around. The second rep issued a refund without my permission. When asking to speak to a manager hung up the phone. Bad business.

Old Navy is awesome, great deals for men's wear, never any problems with online ordering.

Shipments are very, very slow