Olive (England — NOT Melbourne!) Reviews 240

The cut is beautiful on their volk wool pants, the finish details too, BUT the fabric quality is not acceptable. In higher stress areas there's HEAVY pilling, connected to low quality fabric. I'd wished for a higher percentage of wool..

Received my order quite quickly and found no faults whatsoever. I really like the drape of the blouse and look forward to layering it for the winter/spring.

Extremely poor customer relations. The cardigan I bought looks cheap and the quality of the stitching is poor. It is impossible to return and get a refund.
Don’t buy from them.

I have twice had issues when returning parcels through the postman. Once labels switched and recently one was not returned to Olive . I am blown away by their respect ,patience,prompt and excellent customer service in assisting me with my queries and finding the best solution for me as a customer! They really do appreciate our custom and look after us from shopping to returns. Congratulations on excellent customer service!

What is not obvious when you buy is that you have only 14 days to return an item. It doesn’t come up until you start the process of a return. If you are buying gifts early for a birthday or Christmas as I was then you are screwed, you cannot exchange or return.i have never seen less than 28 days.

Had an issue with Royal Mail collecting my item which has been on going for over a month. Spoke to Olive customer services today for the first time over many of my orders, the response time was super quick compared to any other company I’ve had to use & they immediately resolved my issue, recognising I was a regular customer which made me feel really valued. Olive is a great brand with such good quality products so it’s massively reassuring to see the customer service matches up to their products. Thank you Olive!!

I never received my order, however the team at Olive Clothing was super helpful and always made sure to keep me updated with every information they had. The order was refunded in full.

Jeg har aldrig problemer med Olive og har bestilt der 3 gange.

Unfortunately the quality does not justify pricing. Overpriced, H&M has better quality at quarter of the price.

Top tier quality and design with interesting tailored cuts and pleats and everything in between. Love it

Ils n'ont pas voulu me rembourser une de mes 3 commandes alors qu'elles ont été renvoyés en même temps dans les 14 jours.

Absolutely outstanding service. Olive is a fantastic brand which I will continue to buy from.
Flawless service!

The quality of the clothes I've bought from Olive has been alright in my experience - I liked the item I received but it didn't fit. That's on me because I'm in between sizes and took a gamble. I did however have a pretty rough experience with their customer service trying to process a return. Something went wrong with the shipping and I was trying to get some support or clarity from them but ultimately got neither. I felt less like I was being listened to or provided with further information and more that the same canned response was being reworded and resent to me each time I tried to ask a question, even when that information no longer made sense as a reply. I kind of got the vibe something went wrong on their end and they were lying to me about it to avoid taking responsibility.
Long story short, be careful about ordering from Olive overseas because the support is not there if anything goes wrong.

I ordered a hoodie and returned it a few days outside of the 14 day return window because one of my friends passed away and I had to fly outside of England for the funeral and I was given a gift card instead of a refund despite reaching out ti customer service to explain the issue. They’ve lost a customer, I am really disappointed.

I don’t expect luxury-level craftsmanship, but I do expect basic quality control—especially at this price point. The Faye dress, while stylish and well-fitting, arrived with shockingly poor construction. The front ties were particularly disappointing: loose threads, unfinished edges, and seams that looked rushed and uneven.

Honestly, the quality is worse than any fast fashion brand I’ve purchased from—and at C$145, that’s unacceptable. It gives the impression that very little care was put into making this dress or considering the customer experience. I’m giving two stars only because the fit and design are unique to Olive. But unless the construction improves, I wouldn’t recommend it.

Terrible quality, was given two trousers with stitching problems and with slight ripping in the pockets. Customer service was also horrible, terrible reply time and rude replies.

i always get my packages within a few days of ordering which is very nice that the shipping is so fast. i understand the complaints about receiving clothes with loose threads because i think every piece of clothing i have bought from them has always come with threads hanging out. i do think that some of their stuff is a bit overpriced and the quality is not as bad as other people say, in my opinion. i will still order from this brand because its so up my alley and its fairly affordable

I purchased the Reiko Pants in Cream color about a year ago for around €100. I was initially very happy with the design, fit, and overall impression of the brand.

Unfortunately, after just two washes, the pants shrank by approximately 5 cm in length – despite me strictly following the care instructions. I always washed them at 30°C (well below the 40°C stated on the care label) and never used a tumble dryer. They were air-dried only.

When I contacted customer service, I was told that shrinkage is always due to improper laundering and that the item was out of warranty. I respectfully pushed back, provided clear documentation (including images and proof of purchase), and asked if they might reconsider as a gesture of goodwill – especially since I’ve always treated the item with care and followed instructions exactly.

Unfortunately, after that, I never received another reply, despite following up more than once.

This experience is disappointing – not only because of the apparent quality issue but also because of the lack of responsibility and customer care. For a product in this price range and a brand that promotes quality, I expected much better.

I ordered a top and a rugby style shirt. Both have visible threads that haven’t been trimmed , very sharp itchy labels on the neck that irritate the skin , loose threads on the button holes that catch on the buttons when opening. Very very poor finishing and attention to detail. I kept the shirt and trimmed the threads myself as I like the cut of the item but I won’t purchase anything again as the price is high for the poor quality finishing. 3 weeks on and after only 2 wears all threads on seams coming loose on the shirt. Have to re-sew myself. Absolutely appalling quality. Better finishing on the fast fashion such as Primark. Olive clothing should be ashamed.

I purchased five items, returned one because of fit, another because it had that very strong chemical smell that I associate with very low priced clothing, which Olive is not.

Overall the style of Olive clothing is very much my taste, so I would have become a repeat customer if not for the incredibly disappointing quality, particularly for the price point. The quality of the items is similar to that of much cheaper retailers like H&M, if not worse.

The skirt I ordered, the waistband stitching came undone on first wear. Both the skirt and dress had more loose threads and uncut threads than any item of clothing I’ve ever seen. The dress fabric has a loose weave and it had a small hole in the sleeve. I didn’t notice it within the two week return period. While sewing up this hole I noticed another hole in the seam.

I was looking for clothing items that would last longer than low end mass produced stuff, which is why I’m happy to pay the price point of Olive clothing, but not for this low standard of quality.