Olive (England — NOT Melbourne!) Reviews 241

Good things-shipped asap and Olive paid for duties, material feels like it will last forever and withstand anything (its potato sack material), and the high-low style is hard to come by. V cute style!

Not so good things-material is coarse, this is not a cozy sweater. Olive’s sizing guide is awful. I even contacted their Support team for clarification and they could not care at all.
If you're still looking to buy as reference, I am a size xs/S in Aritzia and Medium in Zara/Simons/Plenty/frank and oak, and I fit in the S/M in their jumpers if this helps.

The quality of the dress I bought is so poor I didn't even try it on before sending it back. £72 for see-through fabric.
So disappointed.

Really do not order from this company . My throw has arrived with LOTS of pulls in it ( pictures sent ) and they are making me pay to return it. I have disabilities also and can't always get out. They are now ignoring all my emails. Dreadful and ignorant company

Re: Re Order 32982 |

The Pullover Color looked differently in real and I have to pay 15€ Return costs?!!! 15€ is Crazy! Last Time I orderd there.

Such a shame, style and fit of the dress I purchased were great but the quality of the finish and the fabric (100% polyester ) were dreadful. For £89 I expected something much better. If they would remake the dress in cotton fabric I would buy tomorrow.

Awful quality trousers for the price you pay. 80 quid for the cheapest and worst quality corduroy trousers.
Better off going to a vintage shop and buying old 2nd hand trousers instead.

I love my Jane turtle neck jumper..
its very soft and nice colour..
I look lots of brand to buy pink colour jumper .. couldn't find right pink ..but this baby pink so perfect I love !

thank you

Sophie

Great customer service: item didn’t suit unfortunately but olive were happy to help with returning. Postal strikes delayed arrival and return, taking me outside the return window but olive were understanding and offered a full refund upon return. Thank you guys!!

Beware! Do not use this company!
I spent £177.00 for a pair of pyjamas and a dressing gown.
I then received a separate invoice from FedEx demanding I pay £48 duty on the goods I purchased from Le-Olive!
When I contact Le-Olive I was told it was in the T&Cs.
What a joke.

Totally fell for the photo, but material and make were awful. The dress looked as though it came from a market stall where it would have cost a third of the price. Allegedly the fabric was cotton flannel but it had neither softness nor warmth. And it was so poorly constructed.

The delivery and refund were prompt

The dress I bought looked good and fitted quite well even though it was a one size (I’m a 12). But the quality of the cloth was poor. It was costly and I would expect better quality for the price. And it should have had pockets!

I bought boucle jumper last year from Olive .. so loved red colour way.. so bought green again this year I love even more.. good quality and price ..
I might buy roll neck one soon!
Thank you Olive! ❤️

After reading some of the reviews I can't believe we're talking about the same company!!! Excellent customer service, as I forwarded a return for another company to them by mistake and they then posted on for me I was so grateful no quibble. They're clothes are good quality too and reasonably priced when you look at other companies who do similar contemporary styles, follow their guidelines on sizing. Alison

Beautiful design but sizing is really too narrow, too small . I was really disappointed .
And return is not free !

The quality of the shirt I got is terrible. I feel like I could have found something better at the thrift store. Believe everyone when they say their customer service is terrible because it’s true!!! I’ve been trying to get the return process going and I’ve been waiting days. Would absolutely never shop again.

A warning to all, items were stolen prior to delivery and Olive did nothing to help me, lost the item and the funds! Really awful customer services, will not be shopping with you again. "All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order." This was not yet delivered to a safe place, so I would thought consumer law would be on the side of the customer in this situation.

I was really excited to try this brand because the designs are super cute/pretty but none of the items I bought matched the quality I thought I'd be getting. Coat/shirts/vest/pullovers/etc--the quality was bad across the board. Very disappointed considering the prices. Giving it 2 stars because the fit/designs are good but the items are poor quality/not true to image.

I own two Olive items; a linen shirt and a cotton dress and they are two of my most favourite pieces of clothing. The shirt I got second hand off of eBay and the dress I bought directly from their site. Both are great quality and fit nicely, which I was nervous about because Olive is not exactly a size inclusive brand. That brings me to my main criticism, the “one size” approach of their clothes. It’s a brand for petite/slim people and slim people only. Some of their looser fitting clothes might fit up to a UK 14 or 16 at a push but they clarify that these will be a “tighter fit” than those shown on the models. Also, a lot of the one size items are never shown on a model at all and are pictured on the hanger. This is so useless because a model can at least give customers a rough framework for working out the shape and fit of a garment, whereas the hanger pictures tell us nothing, and when you’re investing this much money into your clothes it’d be nice to have an idea of whether they will fit nicely. In this sense buying from Olive is a gamble, although if they don’t fit you can obviously return them but it’s not the point. It’s disheartening to buy something for yourself, excited for it to arrive, only to try it on and see that you’re “too big” for Olive’s brand vision. One shirt I have in my wish list is listed to only fit a UK size 6 or 8, which is crazy! It’s a shame because I love the style and quality of Olive clothing, but its lack of inclusivity when it comes to sizing is a major letdown.

edit: good costumer service. they gave me a voucher worth the original price i paid for the pants!

original review: very bad quality. paid €99 for a pair of woolen pants i expected to last me years. after only one wear the pilling started. after about 30 more the crotch area is almost completely worn down. i'm so disappointed.

It looks like the prices are a bit higher for my seasonal jumpers this year. I don't think I'll be buying knits from anywhere else this winter though as prices in my other favourite brands seem to be going through the roof. I still have their boucle and Jane jumpers from two Christmases ago and they're still two of my favourite jumpers but I just love the khaki colour of the melange crew neck I've just added to my collection. I do hope the prices don't continue to creep up though.