Olive (England — NOT Melbourne!) Reviews 241

Really poor customer service, there sizing is incredibly small and they only have one size option, I’m an 8-10 and bought a top that felt a bit tight but I liked it so kept it.
Washed it once as described on the label and it shrunk, I emailed them and they apologised profusely. Then said they would send me another when I said I wanted a refund instead I was refused and then they stated there was nothing wrong with product. I went back forth asking why they apologised then, and why aren’t they asking for me to return it to look at it. And they just kept refusing and not replying to my questions. They wouldn’t let me speak to a manager and were short in messages. Really crappy customer service for overpriced poor quality clothes. I’ve also had a dress from them in the past with stitching all over the place.

I’m a UK 12, ordered a skirt in M and couldn’t get it on. I liked the colour and pattern so returned it and ordered it in L. It’s still very small. More like a UK 10 which is absurd for a L. Going to have to return it again.

I purchased two dresses from Olive and realised that somehow my address was incomplete, so I contacted customer services; as soon as I received the order confirmation email they said it had already been sent and that it would likely be returned to sender and upon that, I would receive a refund.
Why would a business send items to a very incomplete address (no house no. or street name!!), and heaven knows when I will receive said refund? Not a good service at all, and I will not be re-purchasing upon my refund (when I get it).

My order came quick and exactly as described. I then had a small issue with the product I ordered but the customer support acted quick and sorted the issue in no time. Great experience! :)

I ordered a M/L jumper, it cost $20 deliverey to Australia. It was so small it did not even fit my daughter-in-law who is a size 8. It was smaller than the S/M measurements quoted on the website and cost a further $31 to return the item, they then denied the sizing was incorrect, sure I got the garment cost refunded but I lost $51 on this transaction, they totally denied the garment was sized incorrectly. extremely dissatisfied with their response and will not purchase from them again. Dont be fooled, their sizing does not match website, I am a size 12 and their M/L would fit maybe a 12 year old.

Odd sizing, extremely bad and rude customer service. When I reached out about their sizing (the trousers were way too small, even after measuring it) I got a rude comment back and had to pay for the return myself (15 euros). Terrible experience, do not recommend.

I'll share my experience with Olive Clothing.

Lots of influencers are wearing or promoting this brand, so I was curious about their products. What I was a little bit concerned about is that their products are mostly one size and there isn't any label or tag about where are made. This is not a good sign and most of the time it means that they are drop-shipping. My second concern was about customs fees and import duties since I live outside of the UK. They have a bold message on their site "EU: FREE SHIPPING FOR ORDERS OF 99€ OR MORE. OUR SHIPMENTS ARE INCLUSIVE OF ALL TAXES AND DUTIES." I even asked their Customer Service to confirm that.

A few months ago I placed an order and they sent the package with Royal Mail, and in the end, I had to pay extra customs fees. I contacted the CS and even though they said that this was wrong they reimbursed me this amount.

So a few weeks ago I placed my second order. My package was incorrectly sent to Chile and got delayed for two additional weeks. In the end the same situation with the customs. I paid customs fees and import duties because the order was over 150 euros. I contacted their customer support to reimburse me and guess what, they are denying to reimburse me. This is ridiculous! They do not send under DDP and now they say I have to contact the local customs to get my reimbursement. Obviously, the local customs are not willing to do that because the shipment was not DDP.

This company is a scum and their products are cheap and probably from China. It's outrageous that they are not covering what they clearly say on their site.

Terrible customer support and customer experience. At least do what you state. I will never gonna buy from this site. Stay away.

Awful sizing, I'm a size 12 but on a larger size and after reading the item size guide it still came small. Come on it was an expensive dress ... I would give it 0 stars but I will admit that the dress pattern and colours look nice ...

Bought a £69 dress after seeing it everywhere online. Extremely bad quality, very thin material with only a single layer of fabric (no lining) for the top of the dress. Within 2 hours of wearing it the top had ripped from the skirt because the fabric was too flimsy to hold the stitches.

No contact information for return process except the postmail address. However for a tracking, email and phone are required. So either you return the item without possibility to track so with possibility to get it lost, either you keep something you don’t want .

Think twice before you shop here.

I purchased a £109 jumper in February and had only worn it 3/4 times until I noticed a hole in the collar. I then contacted Olive and was told to send it back for them to assess whether I should get a replacement or a repair. They decided a repair was suffice and sent me the jumper back, and it was obvious due to the stitching where they had repaired it. The quality of their clothing is poor. The jumper was only 60% wool and 40% polyamide. It is not sustainable if an item of clothing does not last longer than 2 months.

In addition, they ignored all my emails where I said I wanted to make a complaint. The customer service is diabolical. The only way to contact them is through email or post, so you are never speaking to someone directly.

They are not a sustainable company. It is all smoke and mirrors. Poor quality, expensive clothing and poor customer service - please be aware before you buy. I wish I had gone onto trustpilot before making my purchase.

I will never shop with them again.

My daughter purchased the Pocket Point Corduroy Dungarees, in Pink and asked me to take them in a bit at the waist. I thought they were cute, but I was surprised by the poor workmanship. There were hanging threads, the pockets had not been reinforced, and one of the pockets wasn't even attached completely because someone couldn't follow the curve of that pocket. Although she'd yet to wear them, I had to reinforce all the seams because they were all chain-stitched and on the verge of pulling out. Definitely not the quality I would have expected for $95.

I bought a check dress and a pair of socks from Olive and they are ... Fine. Considering how much the items cost I had high hopes for excellent quality and good ethical practice, however it's not unlike other, cheaper, fast fashion companies. The dress has a weird polyester-like lining that I had to widen due to having bigger hips; it was pretty uncomfortable. Honest TL;DR: cute but not worth the money (you'd be better off paying an independent designer or making yourself, if you are so inclined).

Do not spend money there!!! I bought there few times and in the last couple of time I bought, the quality is horrible. The fabric is rough to the touch, the items are so poorly constructed😢, the seems are not properly sewn, the strings are coming out,just wondering who did ever sewn this. Very very angry, as the items are so expensive, us I paid so much to get it to Australia

Returned an expensive jumper because it was itchy and therefore unwearable.
Message then sent that return not accepted as it was perfume soiled. ???? Surely/hopefully they steam clean returned items?? Have never had this kind of experience shopping online which I do a great deal. Won't be buying again from this rubbish company.

I just discovered this brand, reading the bad reviews I was a bit hesitant but my experience was a good product, super fast delivery and a correct price. The trouser I ordered fits me perfectly and was delivered, outside the UK, the next day. So far I have no complains

Clothes look really nice but the positives end here. Quality is really bad and the prices so high. I don't mind buying an expensive piece if I know it will last me for a long time but everything I have purchased that wasn't a poor fit(because a lot of things I had ordered fitted me very poorly and had to return) either got ripped or stretched out within less than a year of a purchase. This makes the brand highly unsustainable unfortunately. I would not recommend purchasing anything from this shop.

This company is engaging in straight up theft. You pay high quality prices and what you get is almost embarrassingly constructed. There's no accounting for where it was produced, and you don't find out what it's made of until you receive it (and the answer is moldy scratchy wool, or gross polyester). The seams aren't even straight and my sweater arrived with a hole in it. I'm embarrassed to say what it cost me and the return process is patchy (they tell you to track it yourself, no label created, nothing). STAY AWAY if you can. There's a reason why there's no reviews on their website and no comments allowed on their IG. Learn from my mistakes as I'm not really hopeful I'll get any of my money back at all from these thieves.

This is a VERY weird company: ~ utterly out of step ~ something significantly ‘not quite right’. Interactions with staff were distasteful and odd .. customer ‘service’ … an inappropriate, intense, completely obsessive email style. A simple matter of a mislaid item (their fault) was a never ending saga; a risible endless interaction with 100% tiresome individuals. Incidentally, the clothes are not nice, the service is cynical, the raison d’etre pointless.

Over the moon with my purchases, second time shopping with Olive, prompt delivery, great quality.👍😊