Omniluxled Reviews 212

It works as described, although pretty expensive.

Cherry in Customer service was excellent. Quick response time to email and are replacing a faulty controller with no issue at all. Highly recommend as a company.

My experience with the delivery of my OmniLux order was extremely disappointing and unfortunately overshadowed what was intended to be a special purchase.

I had ordered the product as a New Year gift and ensured the timing was appropriate so it would arrive before the holiday. UPS attempted the first delivery approximately one week before New Year, which in principle was perfect timing. However, the driver required immediate payment of approximately CHF 65 for import taxes at the door.

At that moment no one at home had a card available to make the payment on the spot. Importantly, the driver had the tax invoice with him, which could easily have been paid online afterward. Despite this, he refused to leave the parcel together with the invoice and chose not to deliver the product.

The second delivery attempt took place only after New Year. As a result, the entire purpose of the purchase was missed. What was meant to be a gift turned into a frustrating logistical problem, and the product has still not been used.

This experience highlights a serious gap in the end-to-end customer journey. When purchasing a premium product, customers reasonably expect the delivery process to be managed more thoughtfully.

If import taxes must be collected separately, the delivery partner should at least allow the parcel to be delivered together with the invoice so the payment can be completed online. Alternatively, taxes could simply be included in the purchase price to avoid such situations entirely.

In this case, the parcel could easily have been handed over with the invoice for later payment, but the driver chose not to do so, creating unnecessary complications and ultimately ruining the intended gift experience.

I hope OmniLux reviews its logistics and delivery arrangements with UPS so that future customers do not encounter the same issue.

Wish I had read the reviews on here before buying. I am experiencing the same difficulties as other people who have left poor reviews. I would have chose. An alternative brand.

Reply to Omnilux
I have contacted you on many occasions for months now but you have not resolved the problem. Hence my comment I wish I had read the reviews on the site prior to purchase.

Clearly they have many faulty units. That would be tolerable if they would ANSWER their emails, SEND RETURN LABELS and SEND replacements. Unfortunately YOU BE IN CHARGE OF DOING THE WORK TO FIX A PRODUCT MANY OTHER COMPANIES ALSO SELL! The first warranty email went unanswered. I told them it was the charger- I see there is another Reviewer who had the same problem this year. I told the spa where I purchased what happened and I was grateful they took it back and submitted it for Omniluxe. Just like the other Reviewer the spa was required to SUBMIT A VIDEO of it not working and the proof of purchase. Omniluxe then asked ME for ANOTHER video of me charging the unit.
Seriously.
Instead of apologizing for their faulty non working mask and sending a return label or honestly, simply sending the charger since they obviously know they have a problem, they want customers to invest more money and more time to get the product they already paid for.
UPDATE! 04/13/2026 CHERRY AT OMNILUXE SAID THEY WOULD SEND A NEW ONE. AS OF FRIDAY, I STILL HAVE NOT SEEN THE REPLACEMENT. I WENT TO THE LAST EMAIL SENT AND INQUIRED AND GOT THIS: > > Thank you for reaching out. We are currently experiencing a high volume of tickets, please allow up to 7 business days for one of our team members to get back in touch with you!
> >
> > If you are reaching out regarding a return of your product please note that your return will be honored as long as you reached out witin the return window.
> >
> > Thank you for your patience during this time - we look forward to chatting with you soon!
> >
> > - The Omnilux Team

I ordered the omnilux mask and neck mask. When I opened the box the mask had a strong odor. I tried airing it out a few days but putting the mask near my face caused me to get a migraine. I requested a free return label and one was sent. When I received my refund $15.00 was subtracted for shipping. Since the mask was defective I should have received a full refund.
I do not recommend. Do not buy from this company.

I bought the Omnilux LED face mask for a Christmas present. The mask was delivered promptly but the device does not charge. Telephone customer service has been suspended, and after 6 emails and a month I’ve still not had a reply. It’s simply unacceptable.

this was highly recommended on lots of the beauty sites and much more expensive than other face masks so it was an investment and thought it would last

after six months it's stopped working and won't hold its charge despite contacting customer service noting has happened so contacted them via social media shaming which seemed to get a response - no replacement or refund to date

Hi Omnilux Support,

I purchased THREE Omnilux devices amongst them the Mini Eye Brightener on January 15 (Order #777437). It was delivered Jan 26, 2026. As instructed I charged the device as soon as I opened it. I charged it for about 12 hours. The other devices all charged in that time but this one didn't charge - light stayed red. I tried multiple power sources + and tried also reseating the connector, and it still never turned green. Obviously it has a battery defect issue. I contacted your support email on January 27 and was told that I would receive a response within 1-2 business days. No response. Then I emailed again on January 29 and was told that due to a high volume of emails, please allow 3-4 business days. Then I emailed again a few days later and no response. NO ONE has gotten back to me since then. It's been THREE WEEKS. We tried to call only to get an automated message to email you. I contacted you on Instagram and no reply.

This is obviously unacceptable performance and an extremely frustrating experience for a $700 invoice and it is well within your warranty period. When I emailed I asked for a replacement but at this point I am so frustrated with this experience that I would like a refund for the device as well as the refill patches I purchased.
This has been emotionally draining.

Order number: 777437
Purchase date: Jan 15, 2026
Issue: Device doesn't charge

I bought the Omnilux mask directly from the company and used it almost every day for about four months. Unfortunately, I saw absolutely no improvement in my skin — no change in texture, firmness, redness, or fine lines. My husband also used it consistently and had the same experience.
For the price, I expected at least subtle results, especially with such regular use. I was very committed and followed the recommended schedule, so inconsistency wasn’t the issue. It simply made no visible difference for either of us.
The mask itself is easy enough to use, but given the cost and the lack of results, I regret the purchase. This may work for some people, but based on our experience, it was an expensive disappointment.

I like the product just unsure if it works, time will tell.

Hi Omnilux Support,
I purchased an Omnilux device as a Christmas gift (Order #756240, placed Dec 24, 2025). It was delivered Jan 7, 2026 and has already failed as of Feb 10, 2026. The device powers on briefly (about a minute) and then shuts off.

This is clearly not acceptable performance for a $380.39 device and it is well within your warranty period. Please advise next steps for a warranty replacement (or refund if replacement is not available).

Order number: 756240
Purchase date: Dec 24, 2025
Delivery date: Jan 7, 2026
Failure date: Feb 10, 2026
Issue: Lights turn on briefly then shut off

Absolutely appalling customer services. My mask has started to intermittently flicker and is within the 2yr warranty. I got replies for the first 2 emails, and then absolutely ghosted. I have followed up several times and nothing.

I sent Omnilux an email on 12/26 and it is now Feb 9th and 10 emails later and they NEVER EVER reply. I called them and they 1000% DID NOT offer any care or concern. Their customer service is non-existent -- unless you feel you don't need help I would never buy from this company, as expensive as their product is, this is not acceptable. If they can't staff their customer support properly, they should not be doing business.

My Omnilux Clear Mask battery failed after only 5 uses; it won't charge anymore, so I am left with a defective product, as Omnilux doesn't sell replacement parts.

This is the second Omnilux product that has failed on me in near-new condition. Due to both items not being used for a significant amount of time, there was no warranty left on either one of them. So all up, I lost over $1,000 on both.

Don't waste your money. You pay a ridiculous amount of money for some cheap plastic that you will be lucky to get a handful of uses from. I took very good care of both products, and both were kept in their original boxes and stored under my bed in plastic tubs. It just goes to show that this company sells rubbish products.

HORRIBLE customer service. mask broke after 2 months. wont charge. have emailed maybe 5 times for the warranty replacement and nothing back. do not buy an omnilux.

I was so excited about using the led mask as it came as soft plastic rather than moulded face shape like competitors. First issue, the light did really hurt my eyes so I contacted customer service and I had to buy the eye protection at an extra cost. The mask is so painful to use and hurt on the bridge of my nose and eye area, despite keeping the strap loose on the back of my head. And to top it all off, there has been no improvement to my skin. I contacted customer service today and hoping we can get some resolution.

Not at all satisfied. Product came and listed warnings and ingredients NOT listed on webpage making it unsafe for me. I contacted them to return the product and they never replied. The website is NOT transparent and the customer service is non-existent. I am left having to file a chargeback, which sucks.

Their mailing address is also a house… which is suspicious.

It's impossible to get any customer service from Omnilux. I've never heard of, much less experienced, this level of corporate neglect and ignorance from a paying customer-- and their products are not inexpensive.

My mask was dead on arrival. I sent several emails and made sure to include my Order Number, Serial Number, pictures, etc. and never received a response but I did see my comments on their TikTok posts were deleted. This was a gift from my fiance, who initially got me a Shark mask. I made him return that one and get me an Omnilux instead. I should've kept that one. Now I have nothing. I had no idea how terrible the customer service is. I will never buy from this company again. Terrible.